I have stayed at this hotel on a number of occasions, however, this weekend (21st and 22nd) we were visiting Cardiff but went to use the pool facilities. The pool area was very run down and quite dirty. The changing rooms had a dirty nappy on the floor on full view as we arrived into the changing rooms. There were dirty towels on the floor and the whole place looked tired and in desperate need of refurbishment.
The jacuzzi was boiling hot, it was nice at first but after a 5 minutes it made us all feel very queezy. There were two staff members sitting in the reception area of the spa and were very friendly but as it was VERY quiet (we were the only ones in there) I would have thought they could have kept the cleanliness up to date.
The view from the jacuzzi was a yellow mop and bucket and looked untidy (more like a pool in a leisure centre than a lovely hotel). It also cost us £46 to go swimming for an hour which is very expensive, that price means you could stay for the day but you just wouldnt want to as it is not a relaxing place.
There are two relaxing chairs with stripey seat pads on them, the seat pads were not on the chairs properly and looked like they needed new ones. The whole area is tired and run down, one of the pillars looks like it is crumbling away (doesnt look that safe) in the pool. Not a very nice experience at all, very expensive and not at all relaxing. Showers were mouldy also, I would not recommend this pool/spa part of the hotel. Also, I was very ill that evening and cannot help wondering if this was due to spending time in the jacuzzi, as was my daughter (we were the only 2 in it).
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- Also Known As:
- Hilton Cardiff Hotel Cardiff
- Hilton International Cardiff
- Cardiff Hilton International
- Cardiff Hilton Hotel
- Hilton Cardiff Wales