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“Lovely staff, very tired hotel.”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #9 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 26 December 2013

This was our first ever stay at a Hilton hotel, we'd heard great things and were really looking forward to our trip. Entering our ' luxury room' we were greeted by stained walls, peeling wall paper , battered furniture, dirty carpets and mould inbetween the bathroom tiles! We complained, and the staff were eager to help us and offered us a better room which was bigger and slightly cleaner but had the same old scuffed appearance. Room number three was the same, room number 4, great! The pool and spa were pretty tired looking also and very busy. Breakfast was great, as were the staff.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank RKPDawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,231 - 2,237 of 3,392 reviews

Reviewed 25 December 2013

My partner and I stayed here back in May for my birthday. We arrived around 4 hours before check in, and the staff were more than happy for us to leave our bags so we could carry on enjoying the city. The staff were polite and pleasant, and asked the purpose of our stay. On entrance to our room later that day we could see someone had made an extra effort to put a cupcake on a plate and write 'Happy Birthday' in chocolate. The room overlooked Cardiff castle, and we got the chance to upgrade to a better room. My partner had a Swedish back massage, and it was very reasonably priced. We enjoyed the pool and spa facilities, and it was clean+++!! In the evening they had a man down in the bar area playing an acoustic guitar. It was amazing, and really set the atmosphere. The cocktails were fantastic, but they had nothing on the champagne and peach puree!! The only things I can fault this hotel on was a crack in the shower tray, and a scraggly bit of wall paper which looked like a heal had got caught on it. These are not enough to put one off going again!! Absolutely marvelous!! Highly recommend!!!!!

Room Tip: Select the option to upgrade for £12.50 on arrival!! Its well worth the tiny bit of extra money!!!
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  • Stayed: May 2013, travelled as a couple
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1  Thank Victoria245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2013

I stayed at Hilton Cardiff for 1 night with my mother to celebrate her retirement last year. We loved our room which overlooked the Cardiff Castle, and was right next to the city centre with all the shops and restaurants. It was a short cab ride away from the main train station.

While we found all staff we met to be professional, the manager on duty was particularly helpful. When my mother got sick, she made phone calls right away to see if there were any GPs available that would be able to see her.

Highly recommended.

  • Stayed: January 2013, travelled with family
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Thank stelllla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2013

we stayed here on a sunday night at the beginning of December. What a lovely hotel, relaxing bar, pool and gym facilities and only a 2 min walk from restaurants, shops and the xmas market that was in town. Ive stayed in many hotels in Cardiff and find this one to be top of list, will stay here again

  • Stayed: December 2013, travelled as a couple
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Thank tige1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

The hotel is excellent and the staff is superb. The location is the best in the city. You can walk to the Cardiff Castle and the market place shopping. Our room had a beautiful view and was extremely well appointed. Very comfortable bed and spacious bath room.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ron C. B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

great loaction and service but the room was decidedly avewrage and breakfast was poor, paid reduced rate for a company do. Still thought thi was too much . If i had paid full internet rate i would have been discusted.pna;

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013

Stayed for 2 nights at this hotel with family when attending a wedding in the city. Good room with a modern and very spacious bathroom. Very clean, the only complaint being that there were no bedside lamps in the bedroom. Breakfast was good and we had an excellent evening meal. Staff were efficient, helpful and very polite. They were especially good with the children who were staying with us.

Room Tip: ask or a quiet room
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  • Stayed: December 2013, travelled with family
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Thank June P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#7 Family Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
Price Range: £74 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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