We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cardiff Hilton”
Review of Hilton Cardiff

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Cardiff
Ranked #7 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 19 January 2014

I stayed in the Hilton for 4 nights in mid-January for business. My room was clean and I liked the furniture arrangement. I'm not sure if the mattress was new but it was perfect in that it was firm and didn't have the usual sag I experience at most other hotels. The breakfast buffet had a wide variety of choices and the food quality was good. My only complaint was that the hotel charged an excessive amount for in-room internet. Since I usually work for 3-5 hours per night while travelling, this was a major issue. Hilton did provide 1 hour of free internet access in the lobby/bar area. But, for a 4-day stay, one hour didn't go very far. The room had a mini-bar but I didn't use it. My room was on the 5th floor but I could still hear raucous bar patrons on the street every night around 1 AM

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 28 January 2014

Thank you for your review of the Hilton Cardiff.

I was very sorry to read of the problem you experienced with external noise from the City and the internet charges and for any inconvenience this may have caused to you during your visit. I was however pleased to read that you enjoyed our Hilton breakfast and the standard of your bedroom.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (3,182)
There are newer reviews for Hilton Cardiff
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,997 - 2,003 of 3,182 reviews

Reviewed 19 January 2014 via mobile

Delighted to say the Hilton is under going a transformation. We were lucky to have one of the newly refurbished rooms. The room was to a very high standard and made for a comfy stay. Reception staff were excellent throughout. We had a good meal in the Razzi restaurant and enjoyed drinks in the Metropole Bar where the service was superb. We will definitely be returning soon.

Stayed: January 2014, travelled as a couple
Thank bathpair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 28 January 2014

A big thank you for your First Class review and our pleasure to welcome you back to the hotel.

It is really great to read your most positive comments regarding the hotel our facilities and the service your received and I am so happy that you were impressed with your newly refurbished bedroom.

I do look forward to your next visit and please do not hesitate to get in touch if I can be of any assistance.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

My partner and I looked at many hotels to have our ceremony dinner and evening party. After much searching we finally chose the Hilton Cardiff. We are so glad that we did. We first met Amy Newman, Conference and Events Sales Executive. Amy was very professional and easy to liaise with. We held a number of meetings with her where she was attentive and took on board all our requests (there were many!!) and accommodated all if not more. We then met David Scott, Conference and Events Manager who, just like Amy was professional and ensured that our 'vision' of our room for dinner not only came to fruition but exceeded our expectations. It was outstanding. Amy, David and all their staff were wonderful to us and allowed us to enjoy the day without any worries or concerns what were happening behind the scenes.
Our thanks to Chef. Our taster sessions were wonderful which all our guests reiterated on the day as to how good the food was.
We stayed at the Hotel the night of our ceremony and the night prior. We were ecstatic that we were able to stay in the presidential Suite for the two nights which put the icing on the cake.
A big big thank you again to Amy, David and all staff involved in our day. It was a dream day, the venue perfect, staff friendly and attentive; couldn't have wished for a better day. We will have an amazing, wonderful, perfect memory to treasure.
P & C
xxx

Room Tip: Had the presidential suite - can't get any better than that!!!!
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Craigw1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 28 January 2014

I would like to say a big thank for your wonderful review of the Hilton Cardiff.

It was our absolute pleasure to host your special day here at the hotel and it is great to read your overall comments especially those concerning both Amy, David and our Chef. I am so glad that we helped make this a most perfect and memorable day.

We do look forward to welcoming you back for your one year anniversary !

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

Myself and my partner booked the Hilton as a birthday treat for myself. From the moment we arrived we were treated like royalty. We were booked into the executive suite, which included access to the executive lounge. The views from our room were beautiful as we're the views from the lounge. The canapés were delicious and the wine and liquor slipped down easily.
As fabulous as the hotel was it was the staff who really set this hotel higher that the rest. They were so attentive and polite it was a pleasure to interact with them. What topped my weekend break was the thoughtfulness from the lady on the front desk. On checking in it was brought into conversation that it was indeed my birthday so the lady had 2 birthday cupcakes brought up to our room complimentary of the hotel.
There isn't many places you will get this level of service.
My favourite hotel to stay in within the UK for definite!!!

Stayed: January 2014, travelled as a couple
Thank Annalise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Manager at Hilton Cardiff, responded to this reviewResponded 15 July 2014

Thank you for your first class review following your visit to Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

We stayed at the Hilton for my partners birthday last Friday. We had accidentally booked an executive suite when looking for a hotel. When we arrived, the lady checking us in was incredibly friendly, and couldn't do enough for us. The look on our face when she told us we had booked an executive suite must have been amazing! A cracking brekkie included, and access to the executive lounge for 2 hours. Otherwise known as drink what you want and eat all the snacks and canopies you can, free of charge! We got our money's worth!
The room, 701, was outstanding, with a beautiful view over the grounds of Cardiff Castle.
Our concierge, I think his name was Pedro, was brilliant! Full of laughter, happiest man you'll meet and again happy to do anything you asked.
Quite literally felt like a celeb, treated as though we were the only people in the world that mattered.
We paid £164 for the room for a night, and I can't wait to find another good deal on a room so me and my partner can go back.
I didn't get to check out the gym or other facilities, so will definitely be doing that next time!

Stayed: January 2014, travelled as a couple
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Manager at Hilton Cardiff, responded to this reviewResponded 15 July 2014

Thank you for your first class review following your visit to Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014 via mobile

Lovely room, lovely bathroom & the staff very friendly. Only thing was furniture in our room was quite dated. Nice bar too. Would visit again. Right near all the shops & bars. Paid extra for a view. Lovely kingsize bed. Value for money! Can't wait to visit again.

Stayed: January 2014
Thank Mummy2b1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

I visited the spa facilities at this hotel at the weekend for the second time and as before I really enjoyed. The pool is good and a decent size. All of the other spa facilities (sauna, steam room, jacuzzi) were also very good and nice and clean. The hotel is in a perfect location as it's right in the centre of Cardiff. It didn't disappoint at all and lived up to the standards that you'd expect from a Hilton. I'd certainly go again.

Stayed: January 2014, travelled with friends
Thank Ciara19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
0.1 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 74 in Cardiff
2,302 reviews
0.5 mi away
Radisson Blu Hotel, Cardiff
0.5 mi away
Mercure Cardiff Holland House Hotel and Spa
Show Prices
Show Prices
Show Prices
1.6 mi away
The St. David's Hotel
The St. David's Hotel
#14 of 74 in Cardiff
3,853 reviews
0.5 mi away
Clayton Hotel Cardiff
Clayton Hotel Cardiff
#6 of 74 in Cardiff
2,143 reviews
0.4 mi away
Cardiff Marriott Hotel
Cardiff Marriott Hotel
#19 of 74 in Cardiff
1,433 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Cardiff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#4 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range: £80 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Superbreak UK, Travel Republic (UK), TripOnline SA, Prestigia, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Hilton Cardiff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing