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“Girly weekend!” 5 of 5 bubbles
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #11 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Okehampton, United Kingdom
Level Contributor
3 reviews
“Girly weekend!”
5 of 5 bubbles Reviewed 11 March 2014

Stayed here for a night for a girly weekend for my mums birthday! Fab location right in the city centre, valet parking was ideal, after check-out we were able to leave lugagge and go exploring and were told there was no hurry to be back for the car, no extra charge. Mentioned on check in that we were here for my Mums birthday and they left her a cake and card in her room while we were at dinner, thanks!! Dinner was good, although would have been nice to have been asked on making the reservation if the child in our booking would prefer the main menu as opposed to the childs (ecspecially as this was my 16 year old sister.) Overall fab weekend, all feeling very relaxed now!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Vicky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 15 July 2014
Thank you for taking a moment to share your experience.

I am pleased to hear you found the hotel to your liking.

We look forward to welcoming you back to our hotel in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,885 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (652)
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English first
Herefordshire
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

Every year we stay at the Hilton in Cardiff to attend a business function in the evening. Also stay at the Marriott for a similar reason. The Hilton is by far and away the best of the two. The rooms are roomy , clean and the beds are big and comfortable. The quality of the food is excellent, considering we are at an Institution dinner with 200 other people. Breakfast good and staff really freindly. Parking is a tad on the high side at £20 a night, but its for 24 hours so there's plenty of time for a look around Cardiff next day which you would have to pay for anyway, and you don't have to worry about being booked!

Room Tip: Rooms overlooking the atrium stuffy as you cant open a window
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  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tellitasitis88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 15 July 2014
Thank you for taking the time to share your experience of our hotel.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments.

Thank you for taking the time to offer great feedback.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llanelli, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 March 2014

An overall excellent stay in Cardiff. Good, quality room with 2 double beds. Excellent gym and pool area. Friendly staff always helpful. Evening meal and breakfast outstanding. Very short walk into Cardiff centre. Would recommend to anyone who wishes to stay in Cardiff.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LlyW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 10 March 2014
A big thank you for your review and for recommending the Hilton Cardiff.

It is great to read that you enjoyed your double double family bedroom, the facilities in our Livingwell Health Club and the service you received from our team here at the hotel.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
femster
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

I have stayed in various hotels in the UK and a few Hilton hotels, I would rate this amongst the best of them.

The main thing I look for in a hotel is cleanliness, and all the rooms are clean and the cleaners do a good job daily. There are a few floors that have been recently refurbished but that is almost across the whole hotel now.

All the staff are friendly and are very accommodating with requests. The gym and swimming pool are such a welcome break and they are never too busy.

The breakfast choices are very good and you can choose from so many options from healthy to a fry up, and the chef is always on hand to make you something at your request.

I would suggest staying at this hotel above any other in Cardiff, the location is central, it is not too busy and not noisy. Good WiFi. Comfortable beds

Room Tip: Castle facing rooms on a high floor are very good
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank femster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 10 March 2014
A big thank you for your first class review of the Hilton Cardiff.

I was really pleased to read your comments regarding your visit and that you rate us highly. Your comments concerning the cleanliness of your bedroom, the service from our team and the facilities available are an absolute pleasure to read and will be shared with our team.

I do look forward to welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornchurch, United Kingdom
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

Stayed for 4 weeks in Jan/ Feb on a work assignment, where we have a corporate rate of £80 per night, inc. breakfast. negotiated free internet, otherwise is £15/ night. Car parking is £20/ night, but you could find much cheaper within a 5 minute walk. Used the gym facility, steam and sauna and pool, which were quite nice, although the gym was a little small. Staff were efficient, polite and service was good. Rooms were standard for this type of corporate mid level chain, but i always had a small niggle with each of the 4 I stayed in. Room 1 - fridge didnt work and wasnt fixed even when reported. Room 2 - wind whistled through the window until i stuffed it with tissue (couldnt be bothered to repack and move). Room 3 - was quite noisy from outside and neighbouring room. Room 4 was supposed to be a quiet room, but was right next door to the AC plant room and I could hear a continous rumble. I asked to move straight away and was given another room without question.
Breakfast was as expected and had the full range you would expect. Restaurant and bar food was good and about as expensive as you would expect.
Very well located in the heart of Cardiff right opposite the castle and a short walk to all the restaurants, shops, etc.
In summary, a standard corporate hotel but good staff.

Room Tip: higher floors away from the main road
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  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jjjcLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Manager at Hilton Cardiff, responded to this review, 15 July 2014
Thank you for sharing your experience following your visit.

I do apologise for the problems you experienced with your bedroom but I was glad to read that this was resolved by our team.

I do look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 3 March 2014

The hotel was quite nice however I was quite surprised that you internet access is a chargeable item. Now a days internet access is free even in your smallest corner shop. I travel to Cardiff on a weekly basis and stay over 4 nights a week .... As a result of you charging for internet I more then likely won't choose hilton again. It not down to cost because my company will pay however it is down to principle. With such a nice hotel in a great location you lost sight by such trivial means...

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank SincereAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 5 March 2014
Thank you for taking the time to write a review of our hotel.

I am very sorry to hear that you were disappointed with the charge for the internet in our bedrooms, complimentary wifi is available in hotspots within the hotel and we will be reviewing our internet options in the near future.

I do hope that we will have the opportunity of welcoming you back despite your feedback and if I can assist with anything please do not hesitate to contact me.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staines, United Kingdom
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

I stayed one night on business and loved it. Almost finished being refurbished means its lovely, clean and modern with fresh fittings. The room was perfectly comfortables, clean and very quiet. Restaurant food was fantastic, tasty and well presented. As well as being very filling. I'd definitely stay here again. The gym and pool look good too and its wonderfully central with great views of the castle. Valet parking too! What more could you want.

Room Tip: Say what you want "!
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  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julia908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 5 March 2014
Dear Julia,

Thank you for your wonderful review of the Hilton Cardiff.

I am so pleased to read your lovely remarks regarding your refurbished bedroom and the facilities within our hotel and I am so glad that you enjoyed your stay.

I do hope that we will have the pleasure of another visit soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Prestigia, Priceline, Odigeo, HotelsClick, Agoda, Hotel.de and HRS so you can book your Hilton Cardiff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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