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“Very happy”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Leeds, United Kingdom
Level Contributor
236 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Very happy”
Reviewed 2 April 2014 via mobile

Very happy with this hotel. Check in was smooth and very friendly. Hotel was well presented and clean throughout. Room was lovely and well equipped with a huge bathroom. Nice view of the castle which was nice. Good breakfast and speedy check out. Would definitely recommend.

Stayed April 2014, travelled on business
Helpful?
Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 8 April 2014
Thank you for recommending the Hilton Cardiff on Trip Advisor.

It is great to read your lovely comments regarding our hotel and I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,039 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (668)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 April 2014 via mobile

Check in was slow- 5 guests waiting and one receptionist. The duty manager came to survey the queue and left without action. Music in the reception area was quite loud and seemed to be coming from the adjacent bar - but it kept us entertained whilst we waited. Room 101 at the front of the hotel overlooks the Castle and is very spacious with a comfortable king sized bed, flat screen TV and tea and coffee facilities. Traffic noise can be heard although this did not detract from a god nights sleep! Bathroom was enormous with extra large shower and full sized bath. Well lit and good water pressure. Breakfast was a delight, good choice - eggs and omletts made to order. Overall a good experience despite the hiccup at check in. Would I stay here again - yes definitely.

Stayed March 2014, travelled on business
Helpful?
2 Thank plauris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 9 April 2014
Thank you for taking the time to write your review of our hotel.

I would like to apologise to you for the delay upon check in of the hotel and for any inconvenience this caused to you. However, it was great to read that you were very happy with your room type and the view of the Castle and our famous Hilton breakfast.

I do look forward to welcoming you back on your next visit.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 March 2014

Lovely central location made this hotel an ideal choice. However if you have a car be prepared for the parking charges which are quite high.
Stayed in room 302 which has a nice view of the castle, and is not as close to the bars and clubs as some of the other rooms, however you may still hear a few revellers. Lovely big walk in shower, and there's a mini fridge in the room, just be careful not to move any of the mini bar items.
As I had paid in advance I had to give a £50 security on my card. Even though my account wasn't debited the amount was pre-authorised, which meant that my balance showed that I had less money available than I actually had.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viv790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 9 April 2014
I am pleased to read your review of the hotel following your visit to Cardiff.

It was great to read that you enjoyed your stay and had a lovely weekend break and I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NEATH, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

Great hotel and location for a city break in Cardiff. Good facilities and breakfast. Very close to Cardiff Castle. Disappointed to pay £20 per night to park my car! Would stay again and quite good value if you can get a deal on-line.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gareth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 9 April 2014
Thank you for your review of the Hilton Cardiff.

It was our pleasure to have you stay here with us and I am so glad that you enjoyed your visit.

Kind regards
Louisa Stride
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ebbw vale gwent, United Kingdom
1 review
Reviewed 31 March 2014

we could not of asked for more from the hotel to the staff had the best time ever.Nothing was to much trouble and the staff were very attentive, the view from the hotel window showing Cardiff castle was amazzing.The food was out of this world.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 9 April 2014
A big thank you for your lovely review.

It is great to read that nothing was too much trouble for our team and you enjoyed the Castle View from your bedroom window.

Looking forward to another visit very soon!

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2014 via mobile

Had afternoon tea here today as bought as a gift for us for x mas and must say however much it was worth I'll be coming back lovely staff were great food was great what more can u ask for for afternoon tea will definitely be coming back and bringing friends/family thanks Hilton

Stayed March 2014, travelled with family
Helpful?
Thank Wellard12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 9 April 2014
It is so great to read your lovely remarks following your visit to our Razzi Restaurant for Afternoon Tea.

I am happy to see that you enjoyed both the food and service and that you will be back to visit us with family and friends in the future!

Look forward to welcoming you and your guest's very soon!

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merthyr Tydfil, United Kingdom
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 31 March 2014

I had a champagne afternoon tea with my family this weekend at the Razzi Restaurant . We are relatively new to the afternoon tea experience but between us we have visited about four or five different establishments. However, I can honestly say this is the worst experience we have ever had. The tea for two comprised six basic finger sandwiches, two fruit scones with cream and jam, two Welsh cakes, two small fingers of fruit cake and two shot glasses of some kind of mousse. There are no pretty cake stands here the food is served on what can only be described a very dark wood shelving unit which is big, dark and uninspiring and a conversation killer as it blocks your view of people sitting across from you.
In my experience afternoon tea should comprise fancy pastries and sandwiches and this was not what we were served. The selection of sandwiches was very poor and the cakes were cheap and uninspiring. The fruit scones were similar to any from a local bakery and the Welsh cakes were easily the worst we've ever tasted, dry and tasteless. We were not given a pastry fork or a knife to butter and cream our scones, so we had to use the one we had just cut our sandwiches with. There was tea menu to select from we were just served a basic everyday tea in cups that were stained and had seen better days.

All the staff were friendly and helpful but overall it was a very disappointing experience and definitely not worth the money.

  • Stayed March 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank Wedding08_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 9 April 2014
I was very disapointed to read your review of your visit to our Razzi Restaurant.

If I could please ask that you contact our Guest Relations Manager, Rachel Cornelius at rachel.cornelius@hilton.com with your comments on your visit so that we can investigate this matter further.

I do apologise for your disappointing experience on this occasion and do hope that we can welcome you back and restore your confidence on a future occasion.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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