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“Relaxing spa day .... Not!”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #9 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Cardiff, United Kingdom
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Relaxing spa day .... Not!”
Reviewed 6 May 2014 via mobile

Booked to use the pool and spa facilities, very poor. Pool area and tiles dirty. Steam room closed for cleaning. Even thou I had rung that Monday to use facilities I hadn't been told ,Spent an hour there only to have the constant noise of a jet washer buzzing in our ears. Sun beds and floors and steam room all . being jet washed whilst pool etc was in use. Left before the hour . Hardly a relaxing spa time

Stayed May 2014, travelled as a couple
Helpful?
2 Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 7 May 2014
Thank you for your review.

I was very disappointed to read your feedback regarding your visit for a Spa Day. Please do contact our Guest Relations Manager - rachel.cornelius@hilton.com with your feedback so that we can look into this further.

In the meantime may I offer you my sincere apologies for your experience on this occasion and we do look forward to hearing from you.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Island of Anglesey, United Kingdom
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 May 2014 via mobile

Stayed here for 3 nights last month. Great hotel with everything you'd expect from a hilton. The location is superb and literally a few minutes walk and your in the centre of Cardiff! The staff were very friendly and helpful. There is also a spa, swimming pool and jacuzzi which is great, although can get quite busy as we found one morning! Definitely somewhere we will be staying again!

Stayed April 2014, travelled with friends
Helpful?
Thank Garpaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 7 May 2014
Thank you for your first class review and it was our pleasure to welcome you to the Hilton Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel.

Looking forward to your next visit.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2014 via mobile

Only stayed one night....arrived at 3.45 but room was not ready. Lovely ladies on reception tried to find a room that was ready but to no avail. Offered us complimentary drinks but we were planning a walk round shops so left luggage and had a wander. Room was lovely and spacious. Very disappointed by service at dinner and breakfast. No courtesy checks, no second drinks offered, had to ask twice for butter at dinner and waited an age for tea and coffee at breakfast. A world away from 5 star service. Food quality probably rates 3.5. With so many great locations in Cardiff surprised the Hilton is not nailing it.

Stayed May 2014
Helpful?
Thank Lizsmith1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 1 July 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy.

We will take your comments under consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 May 2014 via mobile

Decided to pop to Cardiff for a night out with friends and to see the sights. Fantastic location and 2 minute walk from the high street for a bit of shopping.

Room was really good for the price, will definitely stay again for the next trip in Cardiff.

Stayed March 2014, travelled as a couple
Helpful?
Thank Liam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 15 July 2014
Thank you for your first class review following your visit to Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 May 2014 via mobile

Great hotel, lovely clean and modern rooms, nice swimming pool and gym. Brilliant location near the castle, clubs and bars and shops. The night staff are excellent, particularly Pete who recommended some great places to go to and where to eat.

Stayed May 2014, travelled with friends
Helpful?
Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 15 July 2014
Thank you for taking a moment to share your experience.

I am pleased to hear you found the hotel to your liking and it will be my pleasure to share your feedback with all the team here in Cardiff.

We look forward to welcoming you back to our hotel in the not too distant future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 May 2014

The location is excellent, for what is now a completely revitalised city, car parking is great as you park up out front and someone takes your car and parks it for you at a reasonable price. The quality of the rooms is very good, the facilities are as you would expect. But the service is what distinguishes the hotel, at the time I stayed there were niggles but every one was met with urgency so that none impacted upon the stay. Overall the experience was very memorable.

Room Tip: Get a view over the castle if your budget can bear it, as it makes a difference.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 7 May 2014
Dear Rus,

A big thank you for your review of the hotel following your visit to Cardiff.

It is geniunely fantastic to read your comments regarding service and something that we all take pride in and it is always great to read when a guest is happy with their stay.

I do look forward to welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
120 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 2 May 2014 via mobile

Had an exec room overlooking the castle on the 6th floor (great views!) Since i last stayed here the rooms have been totally refurbed.... They look great and have some nice practical touches such as a mobile phone charging socket by the bed.

The bathrooms have retained the big walk in showers (a real plus!) but also have a large bath!

The location of the hotel is right in the centre of the city. We were going to do valet parking but we noticed a NCP just round the corner and more for convience we parked ourselves £18.40 for 24 hours.

The hotels exec lounge is small, but the service is friendly and has a nice breakfast buffet as well as a selection of evening drinks and nibbles.

We had a few drinks in the hotel bar and found the service friendly and drinks reasonably priced. The reception staff were also charming and provided a warm welcome.

Will certainly return.... A great hotel.

Stayed May 2014, travelled as a couple
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 7 May 2014
Dear Paul,

Thank you for your email and review of the hotel.

Is is always great to read that a returning guest is impressed with our new bedroom refurbishement and we really do appreciate your feedback.

I do look forward to welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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