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“Excellent family friendly hotel”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 6 May 2014

Recently stayed at this hotel with the family. We had two young children with us and they had a wonderful time. The staff were exceptional with the children and were always attentive to their needs which often isn't the case at other hotels. The double double room was ideal and good value. The leisure facilities were excellent and food in the restaurant and the lounge bar was good. The hotel is in central Cardiff and excellent for visits to the Castle, Museum and Cardiff Bay. Staff at this hotel were all excellent.

Room Tip: Rooms at the front of the hotel have excellent views overlooking the castle and museum areas.
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank June P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 7 May 2014

Thank you for taking the time to write a review following your visit to the hotel with your family.

It is great to read that the Children really enjoyed their visit with us in one of our family double double bedrooms. I am pleased that you enjoyed the facilities in our Livingwell Health Club the delicious food in our Razzi Resturant and the value of money for your room and our excellent team.

I do hope that we will have the pleasure of welcoming everyone back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

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1,992 - 1,998 of 3,277 reviews

Reviewed 6 May 2014 via mobile

Booked to use the pool and spa facilities, very poor. Pool area and tiles dirty. Steam room closed for cleaning. Even thou I had rung that Monday to use facilities I hadn't been told ,Spent an hour there only to have the constant noise of a jet washer buzzing in our ears. Sun beds and floors and steam room all . being jet washed whilst pool etc was in use. Left before the hour . Hardly a relaxing spa time

Stayed: May 2014, travelled as a couple
2  Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 7 May 2014

Thank you for your review.

I was very disappointed to read your feedback regarding your visit for a Spa Day. Please do contact our Guest Relations Manager - rachel.cornelius@hilton.com with your feedback so that we can look into this further.

In the meantime may I offer you my sincere apologies for your experience on this occasion and we do look forward to hearing from you.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Stayed here for 3 nights last month. Great hotel with everything you'd expect from a hilton. The location is superb and literally a few minutes walk and your in the centre of Cardiff! The staff were very friendly and helpful. There is also a spa, swimming pool and jacuzzi which is great, although can get quite busy as we found one morning! Definitely somewhere we will be staying again!

Stayed: April 2014, travelled with friends
Thank Garpaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 7 May 2014

Thank you for your first class review and it was our pleasure to welcome you to the Hilton Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel.

Looking forward to your next visit.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014 via mobile

Only stayed one night....arrived at 3.45 but room was not ready. Lovely ladies on reception tried to find a room that was ready but to no avail. Offered us complimentary drinks but we were planning a walk round shops so left luggage and had a wander. Room was lovely and spacious. Very disappointed by service at dinner and breakfast. No courtesy checks, no second drinks offered, had to ask twice for butter at dinner and waited an age for tea and coffee at breakfast. A world away from 5 star service. Food quality probably rates 3.5. With so many great locations in Cardiff surprised the Hilton is not nailing it.

Stayed: May 2014
Thank Lizsmith1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 1 July 2014

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy.

We will take your comments under consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.

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Reviewed 4 May 2014 via mobile

Decided to pop to Cardiff for a night out with friends and to see the sights. Fantastic location and 2 minute walk from the high street for a bit of shopping.

Room was really good for the price, will definitely stay again for the next trip in Cardiff.

Stayed: March 2014, travelled as a couple
Thank Liam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 15 July 2014

Thank you for your first class review following your visit to Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

Great hotel, lovely clean and modern rooms, nice swimming pool and gym. Brilliant location near the castle, clubs and bars and shops. The night staff are excellent, particularly Pete who recommended some great places to go to and where to eat.

Stayed: May 2014, travelled with friends
Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 15 July 2014

Thank you for taking a moment to share your experience.

I am pleased to hear you found the hotel to your liking and it will be my pleasure to share your feedback with all the team here in Cardiff.

We look forward to welcoming you back to our hotel in the not too distant future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

The location is excellent, for what is now a completely revitalised city, car parking is great as you park up out front and someone takes your car and parks it for you at a reasonable price. The quality of the rooms is very good, the facilities are as you would expect. But the service is what distinguishes the hotel, at the time I stayed there were niggles but every one was met with urgency so that none impacted upon the stay. Overall the experience was very memorable.

Room Tip: Get a view over the castle if your budget can bear it, as it makes a difference.
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  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded 7 May 2014

Dear Rus,

A big thank you for your review of the hotel following your visit to Cardiff.

It is geniunely fantastic to read your comments regarding service and something that we all take pride in and it is always great to read when a guest is happy with their stay.

I do look forward to welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range: £79 - £362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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