My boyfriend and I stayed here for his 21st birthday.
All staff were very helpful and polite and the decorations in the hotel were beautiful.
The room was lovely and very spacious however as we stayed over on a Saturday night going to sleep was hard as there were sirens, people fighting, shouting and swearing outside and a lot of cars going past so coming back home we didn't feel rested as we expected to be.
We couldn't wait to get into the spa however we were disappointed, there was holes in the ceiling, the drain was sticking out and my boyfriend tripped over it and cut his foot. When we were in the sauna the fire alarm sounded and we got evacuated so we were outside, in the middle of Cardiff, on a cold November's day in our swim wear - we didn't get handed blankets until we were going back inside.
Then when leaving I was paying for the bill and got charged £18 for keeping my car in your car park or garage (I don't know where it was taken) which I wasn't told I would be charged for. If I knew we would have been charged that much we would have got the train down.
I wouldn't stay in this hotel again because if was too expensive for what you get. I could have paid less and had a much better hotel, I feel we paid the price just for the name.
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- Also Known As:
- Hilton Cardiff Hotel Cardiff
- Hilton International Cardiff
- Cardiff Hilton International
- Cardiff Hilton Hotel
- Hilton Cardiff Wales