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“First class service”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Navan
Level 6 Contributor
166 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“First class service”
Reviewed 19 July 2014

A recent stay in this hotel while visiting Cardiff was a very pleasant experience. The check in was managed in a friendly efficient manner and all information was provided in a friendly efficient manner. The bedroom was very clean and spacious and the en-suite and large shower area was impressive. The hotel has a great swimming pool, sauna, steam room and jacuzzi. The changing rooms were very clean and well maintained. Breakfast offered a wide selection of very fresh food. Staff were extremely attentive and friendly without being overly intrusive. Overall I was very happy with this centrally located hotel. I have only one bug-bear and that is the fact that wi-fi is not free in the bedrooms. I cannot understand, in this day and age, where free wi-fi is available in the main streets in Cardiff, why a paying guest should hav to pay out more for wi-fi service.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank NavanViewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 24 July 2014
Dear NavanViewer,

Thank you for your fantastic review regarding your stay!

Your perfect comments regarding your arrival, bedroom, bathroom, our Health Club and breakfast- all aspects of your stay are truly great to receive- thank you!

I have noted your comments regarding our wifi service which is complimentary for all of our guests in the lobby area.

We look forward to welcoming you back to our Hotel again in the future.

Kind Regards

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,088 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (674)
Date | Rating
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English first
Lausanne, Switzerland
Level 5 Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 July 2014

I have many good things to say about this hotel. I found friendly and efficient staff, fast check-in, a good location, a good gym, a nice big pool, friendly people at the bar and an efficient check out. Perhaps the only complaint would be no bottled water in the room.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank IFCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 20 July 2014
Dear IFCS,

Thank you for your great review and your comments are pleasing to receive.

Your feedback is 5* and indeed we have a great Hotel. I can confirm that bottled water is available in our executive rooms however is available upon request in our standard rooms (charge applicable).

We very much look forward to welcoming you back to our Hotel in the near future.

Kind Regards

Rachel Cornelius
Guest Relations Manager

I have many good things to say about this hotel. I found friendly and efficient staff, fast check-in, a good location, a good gym, a nice big pool, friendly people at the bar and an efficient check out. Perhaps the only complaint would be no bottled water in the room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandhurst, United Kingdom
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 July 2014

Stayed here twice this year. First time in a standard double that was an accessible room so larger all round. We've just stayed in an executive for 2 nights. The 7th floor exec suite for these rooms is great for breakfast, tea and bar. Great views. Expensive parking, but great location.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Teejay99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 20 July 2014
Dear Teejay99,

Thank you for your great reviews and it was great to welcome you back to our Hotel.

Your review is superb and indeed our Executive Rooms are our most popular rooms due to our fantastic Executive Lounge on the top floor which boosts spectacular views of Cardiff.

With regards to our car parking valet service we lease our car park and do not own it so there will be a charge to all guests that use this facility.

We look forward to welcoming you back to our Hotel in the future.

Kind Regards

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 July 2014

Stayed at this hotel, great location in centre of Cardiff. Lovely rooms, bar, restaurant and generally a very high standard throughout . Staff very friendly. Shopping and sightseeing on your doorstep, bars restaurants within short walk too highly recommend this hotel to couples, friends and business users.

Room Tip: Ask for castle view
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank tripster1Swansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 20 July 2014
Dear Tripster1Swansea.

Thank you for your wonderful review.

It is a pleasure to receive your lovely comments regarding our location, bedrooms, food and beverage outlets, our great team of staff and Cardiff's shops and sightseeing. Your review has been shared with the whole team who were thrilled to receive your comments.

We look forward to welcoming you back to our Hotel in the future.

Kind Regards

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barking, United Kingdom
Level 5 Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 18 July 2014

Had a two night mid-week break and was pleasantly surprised - nice hotel, nice location, very central for shopping and sight seeing - and even better nice friendly staff.
Room was comfortable and the air conditioning actually worked !
No complaints at all.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank uptonparkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 20 July 2014
Dear UptonParkman,

Thank you for your lovely review regarding your stay and our Hotel.

Your review is fantastic to read and your comments regarding our location, staff, your bedroom and our AC units are wonderful!

We very much look forward to welcoming you back to our Hotel very soon.

Kind Regards

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

Stayed for 3 nights for the RHS Flower Show. Check in was first class and the recently refurbished room on the 4 floor was a good size and the bathroom was very smart.

The Executive Lounge was the real winner with the best afternoon tea and cakes ever. Evening drinks with views of the sun setting over the castle were bril.

The only down side was the noise from the bars and night clubs on The Friary, worst on Thursday which seemed to last almost all night. Less noisy and Friday and Saturday and finished earlier but still a pain. When the room was refurbed double/secondary glazing was a missed opportunity. Given the RHS Show the hotel was full so no option for a room change.

Otherwise would be 100% and highly recommended.

Room Tip: Avoid rooms on the East side of the hotel overlooking The Friary. Get access to the Ex Lounge if...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank DerbyshireSpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 20 July 2014
Dear DerbyshireSpike,

Thank you for your review regarding your recent stay with us to attend the RHS Flower Show in Cardiff.

I was delighted to receive your comments regarding your check in, newly refurbished room, our executive lounge and receiving the best afternoon tea and cakes which is amazing to receive- thank you. I have passed on your fantastic comments to the whole team!

I am sorry to read that you were disturbed by external noise during your stay and unfortunately being a City Centre Hotel this matter is out of our control. We are working closely with the Council and noise pollution teams to minimise disruption to our guests. I am sorry that we were unable to move you to another room due to the Hotel being fully booked.

Please do personally contact me when you are returning to our Hotel and I will ensure that you are allocated a quiet room overlooking the castle on your next stay.

I look forward to hearing from you and welcoming you back very soon.

Kind Regaqrds

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 5 Contributor
70 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 July 2014

Stayed here for a Cardiff hen party on a Saturday night. Excellent location & quite near to an NCP so the walk with your case is not too far.

Was normal Hilton quality with all staff friendly & helpful.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank JenifaHaych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 20 July 2014
Dear JenifaHaych,

Thank you for your review and I am delighted you choose our Hotel to celebrate a Hen Party.

Your comments are great to receive and just to let you know we do have valet car parking service at the Hotel whereby our concierge park our guests cars which is £20 per night to save you walking to the NCP.

We look forward to welcoming you back to our Hotel in the future.

Kind Regards

Rachel Cornelius
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Ebookers, TripOnline SA, Priceline, Superbreak UK, Prestigia, Odigeo, Hotels.com, 5viajes2012 S.L., HotelQuickly, Cancelon and Evoline ltd so you can book your Hilton Cardiff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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