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“Excellent staff”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Reigate, United Kingdom
Level 6 Contributor
155 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Excellent staff”
Reviewed 14 August 2014

Following a holiday in the gower we decided to stop off in Cardiff and visit the Doctor Who experience whilst staying at the Hilton.
I made an error on my booking, however staff welcomed my family (and fury friend) and were very understanding.

The hotel was very clean and tidy and breakfast was scrummy!

We would definitely go back again and all the staff were very polite, friendly and helpful.

Thanks again!

Stayed August 2014, travelled with family
Helpful?
1 Thank Gregg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 24 August 2014
Dear Gregg C,

Thank you for your great review and I am glad that you decided to stop off at our Hotel following your family holiday to the Gower.

I am pleased you enjoyed the Doctor Who experience and to read that our team of staff resolved the issue for you on your arrival. Your comments are fantastic to receive- thank you.

We look forward to welcoming you back to our Hotel again in the near future.

Kind Regards

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,079 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sheffield, United Kingdom
Level 6 Contributor
239 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 13 August 2014 via mobile

Stay here frequently. Always an excellent service provided. Rooms are immaculate and staff couldn't be friendlier/more willing to help. Restaurant food is very good if you don't fancy venturing into Cardiff though the city is on the doorstep

Stayed July 2014, travelled on business
Helpful?
1 Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 24 August 2014
Dear Alan J,

Thank you for your fantastic response and we look forward to welcoming you back to our Hotel again very soon.

Kind Regards

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, British Columbia, Canada
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 August 2014

Pros – Lovely contemporary rooms that you would expect from a Hilton. Excellent location in the hub of all the activity of Cardiff. Fantastic free breakfast.
Cons – Expensive ‘valet only’ parking so you have to ask for your car every time you go out…but I guess it is to be expected when you are in such a prime location. Wifi charges are steep.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Justine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 13 August 2014
Dear Justine,

A big thank you for your first class review.

I am so pleased that we met your expectations and your really enjoyed your visit to Cardiff. Your feedback regarding the WIF and car parking will certainly be taken on board. Complimentary WIFI is available in our business centre and lobby area.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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Washington DC, District of Columbia
Level 6 Contributor
175 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 11 August 2014

The location is excellent. It's across from Cardiff Castle and central to all the business districts. Our room was a yawn, but comfortable and clean, although the rug needs a good cleaning. Good service, nice staff.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Janeite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 12 August 2014
May I thank you for taking the time to post abour your experience at the Hilton Cardiff.

I am pleased to read that you found the hotel to your liking and enjoyed our central location and good service from the team.

We do look forward to welcoming you back in the not too distant future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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Andover, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

The front desk staff was very welcoming and even looked up our honors # without us asking . They made us feel at home. The bathroom tub was fantastic. After walking so many miles I was able to really relax there. I would stay there again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 12 August 2014
Dear Karen,

It was our pleasure to welcome you to the Hilton Cardiff and a big thank you for your really kind comments regarding our Front Desk team who were thrilled to read your feedback and were more than happy to assist you during your stay.

We do hope that we will have the opportunity to welcome you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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Chorley, United Kingdom
Level 5 Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 August 2014

Well situated hotel - clean and comfortable and what you would expect from the Hilton chain. My room was spacious and well fitted out. While I secured a reasonable business rate there are some expensive extras. Parking is £20 for the night and there is no free wifi which is disappointing.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 11 August 2014
Thank you for taking the time to provide feedback on your stay here with us in Cardiff.

It was our pleasure to have you as our guest and I am pleased that overall you enjoyed your stay. I have also noted your comments regarding complimentary WIFI and we have a complimentary service available on our ground floor, business centre and executive lounge but we will certainly take your comments on board.

I do look forward to welcoming you back soon.
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Cardiff, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 August 2014 via mobile

Once again thoroughly enjoyed our stay at the Cardiff Hilton. Location excellent for restaurants, shopping, theatre etc. Staff very helpful and great with kids. Also really enjoyed leisurely swim in pool.
Restaurant good with great view of castle. Some good deals/packages available. (We had dinner/bed/breakfast offer).
Would recommend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoMc13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, 11 August 2014
Thank you for taking a moment to share your experience.

I am pleased to hear you loved the hotel and we all really appreciated your lovely comments regarding your visit.

We do look forward to welcoming you back to our hotel in the not too distant future.

Kind regards
Louisa Stride
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Odigeo, Prestigia, Superbreak UK, Hotels.com, TripOnline SA, Priceline, Ebookers, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Hilton Cardiff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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