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“Still The Best Choice For Cardiff”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Wales
Level 5 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Still The Best Choice For Cardiff”
Reviewed 14 March 2010

My wife and I stay in many Hiltons around the world each year, but we must admit the Cardiff Hilton is certainly one of the best, even after over 10 years that its been open!! If we need to stay over in Cardiff for any reason, our first choice is always the Hilton - the location, very friendly staff and facilities are all as good as the previous few reviews have painted them.

One slight issue is that there is a ban on sport being shown in the Executive Lounge (apparently due to numerous complaints of bad behaviour from guests whilst watching football and rugby in previous months). This in itself is not really a problem, however this ban is not publicised at all, and worse still is not applied rigorously by some of the Lounge staff - hence some confusion and frustration on our last visit. However full marks to Guest Relationship Manager Rachel, who sorted everything out to keep us firmly "onside" on reccommending this hotel for anyone who wants to visit Cardiff in style.

Stayed March 2010, travelled as a couple
Helpful?
Thank TOURISTTED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Executive Office at Hilton Cardiff, responded to this review, 31 March 2010
Thank you for taking the time to write your review of our hotel on Trip Advisor.

Firstly may I apologise that we did not televise any sporting events in our Executive Lounge. Our guest's service and comfort is of paramount importance to us here at the hotel and we do try and keep a calm and relaxing atmosphere in our Lounge for our guest's to enjoy the peace and quiet, whilst enjoying the views of the City.

I am pleased to see that you are a regular guest of the Hilton and that you enjoy our standard of service and facilities.

We are looking forward to you next visit to Cardiff.

Kind regards
Louisa Stride
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Ontario
1 review
Reviewed 13 March 2010

This was the third time I have stayed at the Hilton. For me the Hilton has everything, what must be the best location as it is so easy to access everything, shopping, Cardiff Castle, National Museum of Wales, University and just a short bus ride to the Millenium Centre at the Bay where one can see Opera, Ballet and dine on Italian, Turkish, Japanese and cuisine of many different countries. Incidently there is a bus stop very close or for those who choose a taxi rank which the very obliging Concierge will call.
Finally the Hilton faces some of the most beautiful architecture to be found, The Law Courts, Cardiff City Hall and the Museum.

  • Stayed February 2010, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gjlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Executive Office at Hilton Cardiff, responded to this review, 31 March 2010
I am pleased to read that this was your third visit to our hotel and you enjoyed your stay.

We are situated right in the heart of our beautiful city and our location is very popular with guests who return year on year to enjoy the benefits and visit some of our attractions.

We are looking forward to welcoming you back for your fourth visit!

Kind regards
Louisa Stride
Executive Office
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London
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2010

I have regularly stayed at the Cardiff Hilton over the past couple of years.It has always provided first class service. The rooms are large, larger then the other hotels, and in very good condition. It always provides excellent service. All needs are met and then some. The business facilities are always available and it provides a great atmosphere when work is finished. The best part is the people who are friendly, professional and always want to do more.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadWarrior055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWLCardiff, Executive Office at Hilton Cardiff, responded to this review, 31 March 2010
Thank you for such a great review of the Hilton Cardiff.

I am pleased that you are a regular visitor to our hotel and that you enjoy the bedrooms and the service that our team pride themselves in providing to our guests.

We are looking forward to your next visit to Cardiff.

Kind regards
Louisa Stride
Executive Office
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Pembrokeshire
1 review
Reviewed 10 March 2010

Stayed in Hilton Cardiff on numerous occasions and have always had a fab time. We have stayed as a couple and as a family and cannot fault anything in this hotel. It's in a perfect location especially if you are intending doing a lot of shopping.The rooms are always clean and tidy and fresh towels each day. The staff are always friendly and helpful as is the concierge. We will most definitely be going back to the Hilton Cardiff for another great stay.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Carol026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 11 March 2010
I am so pleased to read your fabulous review of our hotel. Your comments regarding your stay are fantastic and hope you got lots of shopping done during your stay! Your feedback will be shared with my team who will no doubt be further inspired. We do hope to have the opportunity of welcoming you back to our Hotel very soon.

Kind regards

Rachel Cornelius
Guest Relations Manager
Hilton Hotel Cardiff
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North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 March 2010

Spent two nights at the Hilton Cardiff and 'WOW' what service I received !!!! From check in to check out we had the most fabulous time. Located in the middle of everything, shopping, site seeing and restaurants. We stayed in an executive room located near the executive lounge. (The lady in the executive lounge was very pleasant and took very good care of her clients. The view was wonderful over looking the cardiff Castle, we visited the pool, sauna, jacuzzi, had the most romantic stay possible. I would recommend this hotel to anyone wanting to have an excellent stay..... Only place we did not visit was the restaurant, however it looked very nice. I want to thank Rachel Cornelius for ensuring my stay was a fabulous one, Thanks again.....

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rimcharlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 11 March 2010
I am so pleased to read your fabulous review of our hotel. Your comments regarding your room and staff are fantastic. Our team always go out of their way to ensure that every guest enjoys their stay and will further be inspired to read your comments regarding your stay. It is a shame that you did not manage to visit our restaurant during your stay which means you have to come back soon and check it out!. We do hope to have the opportunity of welcoming you back to our Hotel very soon.

Kind regards

Rachel Cornelius
Guest Relations Manager
Hilton Hotel Cardiff
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Bristol
Level 4 Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 March 2010

We stayed here as a one year anniversary treat, only for the night. We were going to see Damien Rice at a venue nearby.

This hotel has everything you would expect from a Hilton - beautiful reception areas, beautiful room, great food etc.

The only problem we had was just before we left to go to the gig, we asked for the staff to reserve us some food as we wouldn't be eating until we returned. The staff informed us we could order when we got back, even though, just as I thought, it said in the hotel information that the kitchen would be closed upon our return.

So when we got back, absolutely starving, we were told that the chefs had gone home and we wouldn't be able to order any food! We were pretty angry, especially as it was about 11 in the evening, meaning that most adequate places were closed, and it was extremely difficult to find any food. We ended up having a take away. I complained to the hotel, informing them that for the type of hotel, we were not expecting such poor communication between staff and customers, and we got a free bottle of wine. But it did not make up for the fact that this problem shouldn't have happened in the first place.

Other than that, it was a very nice stay, and would recommend to other people, but the rating of this hotel has suffered due to the problem we had.

  • Stayed September 2008, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Muse_lovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 March 2010

We had a half-price promotion Executive room. Very spacious, bright and clean and very well furnished with huge shower and bath, robes and slippers. Great view over the castle. The Executive Lounge was closed part of the time but the afternoon tea, and evening drinks and canapes provided in the Razzi bar were so lovely we even had to cancel dinner on the first day !
All staff were so helpful, some giving us lots of useful local information as it was our first visit to Cardiff which coincided with St Davids Day. The pool and gym facilities were all in very good order and staff again helpful.
Hotel is in ideal situation for sightseeing and buses - we spent two and a half days without having to cross a road or wait for traffic !
Expect to be back.....

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LincolnshireGenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, 11 March 2010
I am so pleased to read your fabulous review of our hotel. Your comments regarding your executive room, our health club and staff are fantastic. Our team always go out of their way to ensure that every guest enjoys their stay and will further be inspired to read your comments regarding your stay. I am glad you enjoyed your evening drinks and canapés in our Razzi Bar and we do hope that we will have the opportunity of welcoming you back to our Hotel very soon.

Kind Regards

Rachel Cornelius
Guest Relations Manager
Hilton Hotel Cardiff
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, TripOnline SA, Odigeo, Priceline, Prestigia, Hotels.com, Ebookers, Superbreak UK, Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton Cardiff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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