I booked a spa day and meal at the Tempus and Tides restaurant in the adjoining hotel as a package for a friend and I.
The hotel/spa car park was full by the time we arrived which was 11.20 ish. I had a full body massage which was OK but didn't includes hands, feet, face or any part of the front torso. I wasn't asked if the pressure she used was OK which I would have thought was a standard question. My friend had the Marine Facial which she said was lovely.
I stayed at this hotel shortly after it first opened and was impressed but many years later it is now looking tired and is serious need of an update.
When we went into the 5* restaurant for our 2 course meal we couldn't believe how awful the food was. I had prawn cocktail to start, which was completely tasteless and a very small portion. The next course, I chose braised beef. When it arrived it was the most unattractive meal. There was a dried out tube of mash potato, with a few undercooked beans and then a creme brulee sized dollop of compressed shredded beef. The beef was tender but very dry. There was about a tablespoon of sauce but it was nowhere near enough to combat the mound of dried out mash and equally dry beef. To be perfectly honest, I have had better meals in a Wetherspoons and that is saying something!
I heard many other people moaning about the standards in the hotel e.g. there just weren't enough chairs near the pool for people to relax and the toilets had run out of toilet paper and there were empty toilet roll inners on the floor. I know some of this is the fault of visitors to the hotel and spa but it advertises itself as 5* and just doesn't live up to that rating.
Had I been expecting 3* I would have been happy with the spa and treatments but when it is advertised as 5* you expect more. I still would not have been happy with the food even if it had been advertised as 3*.
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