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“Excellent Bay Hotel”

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Holiday Inn Express Cardiff Bay
Ranked #14 of 73 Hotels in Cardiff
Certificate of Excellence
Telford, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent Bay Hotel”
Reviewed 24 June 2013

We used the Holiday Inn Express in Cardiff as our base for our first visit to Cardiff. We found the hotel was very well positioned for Cardiff Bay area, & also for the Millenium Theatre & the other attractions in the new Bay area.If you need to get to the City Centre, other hotels are available much closer, but the tranquility of this hotel's

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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814 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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English first
Plymouth, United Kingdom
Level Contributor
142 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed 17 June 2013

I stayed here on a stag do and it does exactly what you need it to. Rooms are more than adequate, modern with good clean bathrooms. Breakfast was fine, although cooked options were limited to sausages, beans and scrambled egg (the horrible powdered stuff). There is a pub across the road that does good food and you are only a short walk away from the bay. Would probably go back as long as I wasn't looking to impress anyone.

  • Stayed June 2013, travelled with friends
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Helpful?
1 Thank British_Tourist_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cardiff Bay, responded to this review, 4 July 2013
Dear British_Tourist_21,

Thank you very much for taking the time to share your comments online. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 June 2013

I have just stayed here for three nights and have been extremely impressed by everything. The cleanliness is of an extremely high standard and the staff are really helpful and professional. Nothing seems to be too much trouble for them and they all contribute towards giving the hotel that family-run feel.
The room was really clean, comfortable and with everything you could need in it. Breakfast again has plenty of choice, and set in a very pleasant area with staff quietly ensuring in the background that everything is there for you to serve yourself.
The location is great. 15 minutes to walk into central Cardiff one way, and 15 mnutes to the Bay in the opposite direction. There is a great little pub right by the hotel that serves decent food at a reasonable price.
I would definitely return here again when staying in Cardiff but PLEASE owners.....sort out free WiFi. I would also have quibbled slightly about the car park fee but on reflection it would not stop me returning here as the location is just so good.

Room Tip: Rooms overlooking the canal are probably better than looking out at the car park!
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  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trowbridge, United Kingdom
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 12 June 2013

We stayed here for just one night whilst visiting Cardiff. Staff were more than helpful - very friendly and always pleasant.
The room was clean and quite spacious and and was fine for a nights stay. The bed was pretty bouncy - each person has a bed type prefereance but it was not really ours and if one of us moved, the other did too! . Not much in the way of toiletries but not sure if i was expecting too much ? The Hotel was in a good, peaceful location and only 10 mins walk to Mermaid Quay, where there is a variety of restaurants.
The breakfast was OK - cereals, toast, criossants, jam, scrambled eggs/beans/sausage - as we had the cereal/toast, we cant comment on the rest.
There is a car park fee of £5 per night, which we thought was cheeky, but overall, it was an OK place to spend one night!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimandTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cardiff Bay, responded to this review, 2 July 2013
Dear KimandTodd,

Thank you for providing us with a very considerate review and thank you for staying with us. I appreciate and wish to thank you for the kind words fro the staff. This encourages our team members to work even harder and consistently delight our guests. It is also nice to know that you found the room clean. Kindly accept our sincerest apologies over the bouncy beds. Rest assured that these issues will be looked into. I appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level Contributor
160 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 10 June 2013

No free wifi, no free parking no benefits for Priority Club elite members, no power shower, no choice of pillows .... the hotel barely meets HIE requirements. But it is convenient often available when others aren't so worth a visit!

Room Tip: Rooms at the back are noisey due to the main road and steel works!
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Alister C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cardiff Bay, responded to this review, 23 June 2013
Dear Alister C,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,
Brenda J.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 June 2013

My wife & I came down to Cardiff for the British leg of the World FIM Speedway Grand Prix. Positives:- The Hotel was well located, not in the centre but still well within walking distance. Staff were exceptional in our opinion and nothing was too much trouble. The room was clean and practical. Breakfast was good and nice to see that it was included in the price of the room. Negatives:- The mattress was extremely tired, severely dipped in the middle and as a consequence neither of us slept much. The lift requires a service and we felt the daily parking fee was a little unnecessary if you were a resident. For a Budget Hotel it was vastly over-priced and we did feel a little exploited, however I guess allowances have to be made given the event that was being staged in Cardiff at the time.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank cmpNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cardiff Bay, responded to this review, 1 July 2013
Dear cmpNottingham,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the bed. We were disappointed to read that you felt our parking fee was over priced, we will review for possible modifications so to better accommodate our guest in the future. We do apologize for any inconvenience that you have experienced.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 May 2013

This Holiday Inn Express was very good value for money (as they are with the complimentary breakfast included).

However, it's close proximity to Cardiff Bay was a real bonus. It's less than ten minutes into the Bay. Also, the bus and train links into Cardiff City centre are about a ten minute walk away too.

Best of all was the friendly staff. The most helpful and pleasant (nothing too much trouble) front of house and duty manager I have encountered. On the morning I was leaving, it started to pour with rain and I didn't have a brolly, but the lovely lady on reception provided me with one!!

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulineM190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 30 May 2013
Dear PaulineM190

Thank you for taking the time to review your recent stay with us. It's really pleasing to read the lovely comments which you have written about the team and that they are among the best which you have encountered on your travels.

We look forward to welcoming you back to the hotel the next time that you are planning a visit to Cardiff - and hopefully the sun will shine too!

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cardiff Bay

Property: Holiday Inn Express Cardiff Bay
Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales

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