We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Typical express stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Express Cardiff Bay
Ranked #13 of 73 Hotels in Cardiff
Certificate of Excellence
New Delhi
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Typical express stay”
Reviewed 10 December 2013

Nice location, the breakfast and the bar area have a lovely view. You can sit outside and enjoy the view when you're not out in the city. Only downside was they put us up in the disabled access room but honoured our request to be shifted to another room.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charmedchicka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cardiff Bay, responded to this review, 26 December 2013
Dear Charmedchicka,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, breakfast services and the location of the hotel. I apologize for any shortcomings you may have experienced during your stay. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

814 reviews from our community

Traveller rating
    255
    334
    172
    44
    9
See reviews for
213
286
30
124
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
yeovil
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 December 2013 via mobile

Good location for both the city shops and Cardiff Bay as it's half way between both. The hotel was not the best we have stayed at Cardiff , but gave us god value for money , Very pleasant and helpful staff on reception, breakfast was included and offered a cooked choice as well as the usual cereals and fruit . Car park is £5 a night , but does have CCTV , so worth paying. The Wharf pub next door serves the locally brewed bitter and does value pub food.

Stayed December 2013, travelled as a couple
Helpful?
Thank supercoolnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
155 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 3 December 2013

I use Holiday Inn Express a lot as you can be pretty sure of the standard of accommodation and service you will get; this hotel is no exception. All the usual features are there, complimentary wifi, complimentary breakfast including a few hot items - scrambled eggs, baked beans and sausages and complimentary 'i' newspaper. Premier Inn, with similar standards of accommodation, charges £8,25 for breakfast which admittedly has a few more hot items but is not worth that much extra. (Most complaints about breakfast in Holiday Inn Expresses seem to centre around not providing bacon - if the chain included this as standard I think it would increase customer satisfaction significantly.) The staff are friendly and helpful. Location wise it's not exactly in the centre, a little off the beaten track close to Cardiff Bay and around 20 minutes walk from Cardiff Central station and the city centre. My only gripe is that checkout is at 11 a.m. and as a Platinum Elite member I asked for 12 noon which was duly noted, but the cleaner was not told and let herself into the room at 11.45. Unfortunately the hotel had not provided a 'do not disturb' sign. Thankfully I was all packed and just about to leave anyway. Nevertheless the manager was very apologetic as it could have been quite embarrassing!

Room Tip: Very low rumble of traffic noise in rooms facing east.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeWReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 December 2013 via mobile

We stayed here with 46 students for 2 nights. The hotel were very considerate to them, and were very helpful to the group planners.
My room had a shower that wasn't working but I was moved within 10 minutes- excellent service.
Breakfast was good, and kept well topped up. We had a conference room set aside for breakfast so there was plenty of room.
Simple choice of eggs, beans and sausages for hot food, plus yoghurt, fruit and croissants. Also a temperamental toaster, which was the weakest link, leaving toast either too pale or burned.
Beds were comfy enough especially given the price and had no problem getting extra pillow and blanket. Staff and manager were super helpful. Thanks to everyone who works there.

Stayed November 2013, travelled on business
Helpful?
Thank Silvergnome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 6 December 2013
Dear Silvergnome

Thank you for taking the time to review your stay with us. It was great to be able to welcome you all to the hotel and I'm delighted that you enjoyed your stay.

I do hope that one day we will have the opportunity of welcoming you back when you are planning another visit to the UK.

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 December 2013

A great hotel. Rooms are basic but have everything you need for your stay. Reception staff are welcoming and helpful. Food was fine but a bit limited in choice. Would definitely stay again. Would recommend to a friend.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 6 December 2013
Dear Angela W

Many thanks for such a lovely review and of course the recommendation.

We look forward to welcoming you back again soon!

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
235 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
Reviewed 27 November 2013

We spent 2 nights here on a business trip to Cardiff Bay. Our opinion on the Good, Average and Bad is as follows:

GOOD
- Location: A 10-minute walk from the bay. The hotel is tucked away in a residential neighbourhood.
- Parking: Has its own car park, which is convenient. It is well-lighted and more secure than parking in the streets. Worth the nominal £5 charge. However, you could park on the side streets to avoid paying the charge, if you can find a space. Barrier code provided in order to leave car park.
- Staff: Very friendly and helpful, especially at reception. Given all the info we needed at check-in, including wi-fi access, map of the area and detailed directions to where we needed to go.
- Towels: thick and of good quality

AVERAGE
- Wi-fi: It's free, but inconvenient that code is only good for 24 hours so have to ask for new code. Also, need to re-enter code every time computer is turned off or on sleep mode.
- Free breakfast: Stay away from the cooked items (generic eggs, sausages etc) but the other options are suitable for a light breakfast (croissants, yogurt, tea/coffee, toast). Toast machine is rubbish. Breakfast room has a nice view of the water.
- There was a gambling machine tucked into a corner, near the vending machine. Not a good impression when you see scruffy locals hanging around the area just to gamble.
- Upon checking-in greeted at entrance with a hoover in the way. Housekeeping proceeded to start hoovering whilst we were checking in. Had to ask reception to keep repeating because we couldn't hear. Surely housekeeping could have waited a few minutes to start hoovering? We were the only people checking in at the time.
- Mattress and pillows not great, but OK. Spotted very little difference between firm and soft pillows.
- Housekeeping: Vacated the room for over 2 hours to attend our business meeting. Room not done during this time, despite housekeeping cart right by the door. Had to work when we got back at 1pm so could not be interrupted to vacate room. We just asked for new towels and the housekeeper left some more tea/coffee items. Very nice and pleasant housekeeper.

BAD
- Shower: Very small and uncomfortable to use. Water pressure very weak. Scalding hot water when tap first turned on, despite being on coldest setting.
- TV: series of problems. The first time, we only got a grey screen. Staff promptly came to the room, jiggled a few wires behind the TV to get a picture. Remote control poor quality so buttons kept getting stuck. Had difficulty changing channels and the second time we had a lot of difficulty just turning on the TV.
- Soundproofing: Walls are paper thin. Even when guests are not being purposely noisy, you can hear the slightest noise (toilet flushing, wake-up alarm, mobile phone beeps, etc). We were woken up repeatedly during the night by plumbing noises and did not appreciate the 6:30am 'wake-up call' from the neighbour's mobile phone alarm. Our room faced the front (car park) and was located on the first floor above the entrance. The windows are not doubleglazed.... you can hear every single noise, even a motorcycle miles away. We had to check to make sure the window wasn't open.... because the noise level made it feel that way.
- Building works: loud, intermittent hammering in the morning. As we left we noticed builders replacing windows on the top floor. We had planned to get some work done in the room before checking out at 11am but could not concentrate and making business phone calls was not possible, with all the noise. The works could have been scheduled after 11am, between check-out and check-in times, in order to minimise the inconvenience. It shows very poor consideration on the hotel's part for guests not to be advised beforehand of the works. Had we known we would have scheduled our workload differently or planned to check out earlier than anticipated. Budget hotel or not, this is just inconsiderate to guests and does not leave them any options, other than to just put up with the noise.

This is not a terrible hotel. However, we have been to budget hotels that are much better, and provide better value for money, a good night's sleep, etc. We definitely got the impression that everything was of inferior quality and a lot of things just didn't work properly. We may return for leisure purposes if it's just for one night but would definitely not use this hotel again for a business trip.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PB&PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 6 December 2013
Dear PB&PA

Many thanks for taking the time to give a full overview of your recent stay with us.

Firstly, I'd like to thank you for your kind comments with regards to the team here at the hotel. It's pleasing to read that they were friendly and helpful during your stay.

I note your comments with regards to the noise from the windows, and as you experienced during your stay, we have been having these replaced. This is something which has to be done during the day as you can imagine. As a Holiday Inn Express, we do find that the majority of our guests use us as a base to sleep and normally have plans during the day, so the noise that this involves would not really be an issue - but I do apologise for any inconvenience that this caused you.

I am pleased that our reception team were able to rectify the initial problem which you had with the television. I know that the remote control in your room has now been changed to avoid further issues for future guests.

Our housekeeping team do try their best to service all of our rooms as quickly as possible. I'm confident that if you had spoken with our team to let them know that you needed to be back in your room at a certain time that this would have been actioned for you. Please accept my apologies for the experience you had when you checked in, as I agree, the hoover should have been switched off at that point.

I am not aware of any non residents coming into the hotel to use the fruit machine - which many of our residents do use during their stay.

You will be pleased to read that we are currently working with our internet provider to change the way our wi-fi codes work as I understand it is an inconvenience to re-input the code. We recently changed to Free Wi-Fi throughout the hotel and this will be addressed soon.

I do hope that this goes someway to reassure you that guest feedback is extremley important to us.

Thank you once again.

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 November 2013 via mobile

Breakfast is pretty bad, the scrambled eggs taste like rubber, sausages are fine, no bacon!
The beds weren't that comfy to be honest. Rooms were clean tho. Showers were rubbish. Staff were very friendly and helpful though.

Stayed November 2013, travelled with friends
Helpful?
1 Thank Colin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 6 December 2013
Dear Colin H

Many thanks for taking the time to let us have this valuable feedback. I'm sorry to read that you didn't enjoy our free breakfast. We do advertise this as being a free continental breakfast with additional hot favourites - sausages, scrambled eggs & baked beans.

On a positive note, I'm really pleased to read your kind comments regarding the team.

Thank you once again.

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
0.4 mi away
Future Inn Cardiff Bay
0.3 mi away
Novotel Cardiff Centre
Novotel Cardiff Centre
#11 of 73 in Cardiff
4.0 of 5 bubbles 2,054 reviews
0.6 mi away
Clayton Hotel, BW Premier Collection
Show Prices
Show Prices
Show Prices
0.7 mi away
Premier Inn Cardiff City Centre Hotel
0.5 mi away
Radisson Blu Hotel, Cardiff
1.0 mi away
Hilton Cardiff
Hilton Cardiff
#9 of 73 in Cardiff
4.0 of 5 bubbles 2,970 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cardiff Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cardiff Bay

Property: Holiday Inn Express Cardiff Bay
Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Booking.com, Priceline, Southall Travel, Hotels.com, TripOnline SA, Traveltool, S.L.U., HRS, Cancelon, Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Cardiff Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing