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“Slightly Disappointed”

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Holiday Inn Express Cardiff Bay
Ranked #17 of 74 Hotels in Cardiff
Reviewed 14 February 2014

I haven't stayed in a Holiday Inn Express for a few years and my memories of the standard of the rooms were higher than we encountered. The room was tatty and not really quite up to the mark. The reception staff just handed us the key and never attempted to direct us to the room which they normally do. Television broke down but after half an hour somebody did come and replace it so that was acceptable. Internet printout said charge of seven pounds even though it is up everywhere that it is free. When I checked with receptionist she said they didn't know how to remove that from the print out. A simple thing but if it were me I would make sure I found out how. Such a shame for such a big hotel chain to let the standard of their rooms slip. Location was okay for Cardiff Bay.

Room Tip: There are better budget hotels
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  • Stayed: February 2014, travelled as a couple
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Thank patriciac780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 24 February 2014

Dear PatriciaC

Thank you for taking the time to review your recent stay with us. I'm sorry that on this occasion we haven't met your expectations, as we do pride ourselves on our usual high levels of customer service and cleanliness throughout the hotel.

You will be pleased to know that following your review, I have amended how we offer our free internet vouchers to avoid any confusion.

I do hope that you will continue to choose IHG for your future travel needs.

Kind Regards

Karen

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519 - 525 of 874 reviews

Reviewed 9 February 2014 via mobile

I stayed here with family last month. The rooms are large and spacious. The location is great, really central and the facilities are good.

The not so good bits were bits of the room (such as the lamp stand, toilet roll holder etc) were dusty and looked like they hadn't been cleaned in some time. Not really good enough! The food is good but the menu is limited. Some of the staff really let them down. A few were lovely and friendly but a couple were stinkers! Their attitude was unhelpful and disinterested. It's a shame because they really let the rest of the team down.

The accessibility at this hotel is good. Wide door ways, good lift access, spacious rooms, parking right out front.

Overall is say this hotel is worth a visit and a good choice. The main issues are small ones which come from unmotivated staff and hopefully the management team will be able to address this over time.

Stayed: January 2014, travelled with family
Thank Hanonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 10 February 2014

Dear Hanonthemove

Thank you for taking the time to leave this valuable feedback for us following your recent visit. I must say that I am a little shocked to hear that you didn't find all of our team to be friendly. This is something which is very rarely said about the hotel, but I'll certainly feed back your comments.

I'm pleased that you enjoyed the food, however as we only serve breakfast at the hotel our menu is indeed limited. We do offer a takeaway service for any guests who would prefer to eat here in the evening rather than visit one of the many restaurants which are very close by.

I'm sorry that on this occasion we have not met your expectations with regards to cleanliness and service. If you would like to discuss this further with me then please email me direct and I will be more than happy to investigate further karen.matthews@exhicardiff.co.uk

Kind Regards

Karen

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Reviewed 8 February 2014

Pleasant location, right by the waterside and a ten minute walk to the bars and restaurants.

Staff were very friendly and helpful, they gave us advice on where we might like to eat and directions to the bay.

The rooms are what you'd expect from a holiday inn, fairly small bed (but we have a very big bed at home so maybe noticed this more!), sofa bed and a little en suite with toilet and shower only - no bath.

Our room was very hot, there seemed to be an issue with our heating system but we mentioned this at checkout and the receptionist apologised and gave us our parking free. (Parking is £5 per night)

The breakfast wasn't great, the only hot foods available are sausage, scrambled egg and beans.... no bacon! A few cereals and fruits to chose from but not much else.

All in all, a cheap and cheerful hotel, you get what you pay for and if you go in expecting the Ritz you'll be disappointed but overall, it's a satisfactory hotel.

  • Stayed: February 2014, travelled as a couple
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Thank Kellether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 10 February 2014

Dear Kellether

Thank you for taking the time to review your recent stay with us. I'm so pleased to read that our team were able to give some great advice about the local area.

As a Holiday Inn Express we do offer a FREE continental breakfast, which we decided to enhance with additional hot items, which include scrambled eggs, sausages and baked beans every day. Our bedrooms are a standard size, and all have walk in showers.

It's great to hear that you enjoyed our location and I do hope that we have the opportunity of welcoming you back to the hotel the next time you are planning a trip to Cardiff.

Kind Regards

Karen

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Reviewed 6 February 2014

Clean, comfortable and quiet. Drinks a tad dear but not a problem . Ideal breakfast after night out included.

Very attentive and helpful staff could not have been better,

A good weekender base. Good taxis not expensive,

  • Stayed: February 2014, travelled with friends
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Thank chipchase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 10 February 2014

Dear chipchase

Many thanks for the great review! We hope to see you again soon

Kind Regards

Karen

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Reviewed 4 February 2014

Stayed here on the night before Wales v Italy. Even though very busy, the staff were very helpful. The tv remote didn't work, but when reported, we got a new tv!
The room wasn't big but adequate. The breakfast, buffet style, was excellent.
Parking is £5 per day. Within reasonable walking distance of both Cardiff Bay and the main city shopping and of course The Millennium Stadium.

  • Stayed: February 2014
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Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 10 February 2014

Dear Rob S

Thank you for the review!

I'm pleased we were able to resolve the issue with the TV so quickly for you.

We hope to welcome you back to the hotel again the next time you are planning a trip to Cardiff.

Kind Regards

Karen

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Reviewed 2 February 2014

We stayed here in January for a visit to the Millenium Centre, the hotel is within easy walking distance of the theatre and also the bars and restaurants around the area. The rooms are clean and the surrounding area was quiet at night so a good nights sleep was had by all. The staff were helpful and pleasant, we will definitely be staying again.

  • Stayed: January 2014, travelled with friends
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Thank Yvonne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

This Holiday Inn Express always offers a friendly welcome and is well situated for a 5 minute walk to Cardiff Bay and the Millennium Centre. It is part of the Docklands regeneration so is in the middle of a development of modern apartments and can be tricky to find.

The £5 parking fee grates a little as you would pretty much have to travel here by car and as such I would consider it a hidden supplement.

The rooms are clean and all the common areas, bar and restaurant are modern and airy. The pub next door does good food and is reasonably priced if you don't fancy the 5 minute walk to the Bay for a wide range of internationally themed restaurants and bars.

I use this hotel regularly and apart from the somewhat unreliable lift have never had an issue. Certainly better value than the travel inn nearby.

Room Tip: Pub next door does excellent food with 2for1 and discount theme nights. Don't bother with the Ho...
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  • Stayed: January 2014, travelled on business
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Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cardiff Bay

Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
Price Range: £45 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales

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