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Holiday Inn Express Cardiff Bay
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Reviews (909)
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All reviewscardiff bayhi expressscrambled egg and beanscar parkcity centremermaid quayminute walkbudget hotelthe breakfast areahot itemsper nightfree wifiquiet locationparking chargethe sofa bedbreakfast was includedyogurt
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540 - 545 of 909 reviews
Reviewed 21 April 2014 via mobile

Stopped here for 5 nights with my husband and 2 boys. All the staff were friendly and helpful and approachable. They had local knowledge of where to go and not go. They made the boys feel welcome aa well. The breakfast was really nice but not enough cups and glasses on one or two occasions. Over all I would recommend this hotel and will stop there again next time we go to Cardiff.

Stayed: April 2014, travelled with family
Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 24 April 2014

Dear Liz M

Thank you for taking the time to review your family break with us here at the Holiday Inn Express Cardiff Bay. I'm really pleased to read that you all enjoyed your breakfast during your 5 days with us - and I've taken your comments on board with regards to glasses and cups - we are expecting a delivery of these today!

We hope to welcome you all back to the hotel again soon

Kind Regards

Karen Matthews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

Arrived at the hotel late afternoon, Check in was smooth and no problems. We were placed on the 1st floor overlooking the river. The room was spotless and clean. We asked for extra pillows for the kids and they were delivered straight away. Pleasant staff and breakfast was lovely in relaxing surroundings. If your walking to the Wales Millennium Centre or to the City if is about a 10 / 15 minute walk.

  • Stayed: April 2014, travelled with family
    • Value
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Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 22 April 2014

Dear Lisa H

Thank you so much for writing such a lovely review of your stay with us. It's always great to hear fantastic feedback like this and I will make sure that it is shared with the whole team.

I do hope that we will have the opportunity of welcoming you back to the hotel the next time you are planning a trip to Cardiff.

Kind Regards

Karen Matthews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

Clean and comfortable room. Breakfast was very acceptable for the price and the staff were friendly and professional. Couldn't fault it. An easy walk down to the Bay Area. Will not hesitate to stay again when we return to Cardiff.

Room Tip: Rooms overlooking car park are probably quieter than those overlooking the wharf.
  • Stayed: April 2014, travelled as a couple
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Thank NelsonBearsMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 22 April 2014

Dear NelsonBearsMum

Thank you for taking the time to review your stay with us. I'll be sure to pass on your kind comments to the team here at the hotel as it's always really rewarding to hear such great feedback.

We look forward to welcoming you back to the hotel the next time you are planning a visit to Cardiff.

Kind Regards
Karen Matthews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

Firstly it it a holiday inn express, so everything is functional and OK, however this has a nice location overlooking the water, and is only 15 minutes walk to the mermaid quay where there is most named chain restaurants located, or about the same length to walk into Cardiff.
The staff were very helpful on arrival and gave us a map of the local area and also directed to the closest newsagent.
I would recommend as a functional and reasonably priced hotel close enough to get around by foot.
The breakfast is free but if you want to try something local and better we went to the deck cafe near mermaid quay which was really good.
However be aware they charge £5 for parking in the car park, but you can park for free just outside if you want to save!

Room Tip: Ask to look over the water, rather than the car park!
  • Stayed: April 2014, travelled with family
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Thank jamescim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 14 April 2014

Dear jamescim

Thank you for taking the time to review your recent stay. Its great to see that you enjoyed our location - and I'm now going to have to go and try this breakfast which you have recommended in Mermaid Quay!!

I do hope that we will have the opportunity to welcome you back to the hotel again soon.

Kind Regards

Karen Matthews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

Great hotel, very clean and in a perfect location for both Cardiff City Centre and Cardiff Bay. Right on the dockside which makes it just a little different. Breakfast was very good and the staff were extremely friendly and helpful. Would definitely stay here again.

Room Tip: Ask for a water side room for a better.
  • Stayed: March 2014, travelled as a couple
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Thank Gingerdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded 9 April 2014

Dear Gingerdee

Thank you so much for your great review - it's lovely to be able to share your comments with the whole team here at the Hotel and I do hope we can welcome you back again soon!

Kind Regards

Karen Matthews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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