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“Very Good Stay”

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Holiday Inn Express Cardiff Bay
Ranked #14 of 73 Hotels in Cardiff
Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Good Stay”
Reviewed 2 May 2014 via mobile

Have to say, rooms were clean, view of the lake was beautiful from the room, breakfast was amazing, wifi was convenient. I would definitely recommend this hotel to a family or friend staying in the bay. There is even an ice dispenser next to the vending machine. I may not have used it but knowing it is there is very reassuring.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheknowsitsreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 6 May 2014
Dear sheknowsitsreal

Thank you so much for such a great review and for the recommendation. I hope that we will have the pleasure of welcoming you back again soon!

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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English first
Norwich, United Kingdom
Level Contributor
5 reviews
Reviewed 1 May 2014

My husband and I stayed here overnight for a business trip, and were extremely impressed. Not only is the location great for accessing most of Cardiff's main attractions, but the hotel is immaculately clean, the breakfast generous, and the price very reasonable. The staff are this hotel's greatest asset, however, and are all extremely friendly, helpful and very informative. They turned the experience of staying in the hotel from being a practical necessity into a truly enjoyable one.

Room Tip: Ask to be shown how to turn the room heater on - we didn't, and got very cold in the morning unt...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mellifluous1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 6 May 2014
Dear MelandMark2014

It's always great to receive fantastic feedback and to know when we have helped to make a guest stay extra special and I'm delighted to share your review with the whole team here at the Holiday Inn Express Cardiff Bay.

Thank you so much and I do hope we will be welcoming you back again soon.

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
6 reviews
Reviewed 30 April 2014

Stayed here as a last minute thing.
Very expensive for what we got, breakfast wasn't anything special but lovely room and staff on guest services were fab.
Location was ideal for taxis, buses or nice walks.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Wales
Level Contributor
306 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 29 April 2014 via mobile

I booked on the internet an took advantage of their Advanced Saver Rate of £51 for a family room. What a bargain for a hotel in Cardiff.
Pleasant and informative reception staff. Our room was available when we arrived at 1pm - a double bed and a sofa bed for two. Nice and clean. The room included a nice bathroom with shower (no bath), tea/coffee facilities, hair drier, TV and a nice view over the lock. Free WIFI as well to as many devices as we needed.
The hotel is located half way between Cardiff Bay and the city centre. We saw a musical in the Wales Millennium Centre. We easily walked there (10 minutes) and back.
Parking costs £5. Very reasonable compared to the Marriott at £15.
When I booked I thought it was room only, but what a surprise, breakfast was free to all guests. Sausages, scrambled eggs, baked beans, toast, croissants, fruit, juice, yogurts, cereals, muffins. What a good start to the day.
We will definitely consider this hotel again. Much better than a Travelodge.

Stayed April 2014, travelled with family
Helpful?
3 Thank Craffwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paignton, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 April 2014

Rooms nice & clean lots of hot water & fluffy towels. Dinner could have been hotter but the never ending choices at breakfast next morning more than make up for it!! Plenty of tea & coffee making the start to the day pleasurable.This is our 2nd visit in 4 months & our 4th visit to holiday inns.Keep up the good work.

Stayed April 2014, travelled with family
Helpful?
Thank mariahowells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 April 2014 via mobile

Exactly what it says on the tin, but in a very nice way too. Booked this at the very last minute for an unexpected overnight stay in Cardiff. Very welcoming at reception, everything explained & easy to understand. Free wifi a bonus, particularly as other brands still charging extortionate amounts for today's essential must have.

Rooms clean & comfortable. Bathroom with large walk in shower & large sinks & fluffy towels. Sofa bed for our son was not made up on arrival as we literally had only just booked 10 mins earlier, but within 5 mins it had been.

Breakfast is included in the room rate & it's a lovely breakfast with plenty of variety & choice. Again, all staff were pleasant & nothing was a problem. Child friendly too & entertained our 4 year old with colouring books, crayons & games. Would definitely look to use this brand when travelling around the country.

Stayed April 2014, travelled with family
Helpful?
1 Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 28 April 2014
Dear Darren B

Thank you for taking the time to review your stay with us. I'm delighted to read that this will now be your brand of choice when you are travelling - and hope that if you haven't done already you will consider joining the IHG Rewards Club where you will find lots of additional benefits.

It's great to read such wonderful comments about the team here at the hotel and I will certainly make sure that these are shared with them all.

We look forward to the opportunity of welcoming you back to the hotel the next time you are planning a trip to Cardiff.

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trewern, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 April 2014

We stayed here for one night whilst seeing Judgement Day rugby matches. This hotel is in a quiet spot along the water (nice evening walks) and though it doesn't serve meals (aside from breakfast) there is a pub next door or order in from take-away from the hotel choices...easy and they provide you the dinnerware. The breakfast room is also along the water so take advantage of the peaceful view whilst eating! Our visit was full of "children soup" since it was a holiday weekend and though we moved rooms twice to avoid such noise the staff, especially Katie, was more than helpful to get it just right for us. For the price, the free wi-fi and not too bad of a breakfast this hotel is a must for a city break as the walk into town is 10 minutes and no hassle.

Room Tip: Ask for a room on the water side - there are only 3 floors to this hotel and it's truly just a v...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review, 24 April 2014
Dear Karen P

Thank you so much for taking the time to write such a lovely review of your stay with us last weekend. It's always rewarding to hear when members of our team have helped to make a guest stay even better - and I'll make sure that Katy is made aware of your kind comments.

Once again many thanks and I do hope that we will have the opportunity of welcoming you back to the hotel again soon.

Kind Regards

Karen Matthews
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cardiff Bay

Property: Holiday Inn Express Cardiff Bay
Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales

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