To start on a positive note, the staff were plentiful and helpful, reception modern and clean. Excellent location for the Motorpoint Arena. The bed was comfortable.
Then onto the room, very dated, paper peeling off the walls in most places, in one place someone had written on the wallpaper. Crudely filled holes in the walls.
The carpet was ripped and frayed by the bed side cabinet, the lampshade was damaged.
The bathroom needed some attention, shower screen seal had broken away along the bottom, meaning that after having a shower the floor was sopping wet. Also orange mould along the edges of the shower screen. Toilet seat needs replacing, and a new washer on the hot tap.
While looking out of the window I saw a used face wipe on the floor!
I looked for a comment card in the hotel, and we have waited for an email survey from them, as the holiday inn does.
With the new hotels popping up locally i feel a refurbishment is required to keep up. The money spent on the bar and reception and the quality is not in any way reflected in the rooms.
Sadly didn't come as a shock because we had read reviews of the rooms, but after booking!
On our next visit to Cardiff we won't be returning to this hotel.
- Official Description (provided by the hotel):
- Hotel located in the heart of the city, opposite Cardiff International Arena. ... more less
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- Also Known As:
- Park Inn By Radisson Cardiff City Centre Hotel Cardiff
- Park Inn Cardiff
- Cardiff Park Inn
- Jurys Inn Cardiff
- Park Inn By Radisson Cardiff City Centre Wales