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“Not a family hotel”

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Park Inn by Radisson Cardiff City Centre
Ranked #34 of 76 Hotels in Cardiff
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not a family hotel”
1 of 5 bubbles Reviewed 18 August 2014 via mobile

We checked in on Friday afternoon only to be put in a room with an adjoining door to what sounded like 10 blokes having a bit of a drink in there room
Shortly after we were joined in our room by our unexpected guest a massive centipede(my daughter was not impressed)
We asked to be moved and it was no problem we were moved in to a different room at the other end of the passage that seemed fine
We went out for dinner and came back to loud music which seemed like it was from a bar in the hotel
When I rang down to reception at 11pm to ask when the music stopped we were told there was no bar in the hotel and the music was coming from across the road from a night club. There was no room to move to get away from the noise and we should jest Put up with it until around 1am when the noise usually dies down

The following morning when we went down for breakfast(exhausted from lack of sleep) in the corridor was a half naked man sleeping of a night of drinking. He was outside one of the rooms laying across the corridor and people actually had to step over him to get to the lift.

Breakfast was surprisingly good but we left later that day and canceled the rest of our stay

Staff were REALY friendly and helpful but the hotel was a bit rough around the edges and full of groups of people drinking

My 8 year old sun actually commented this is defiantly not the Hilton! Dad

Stayed August 2014
Helpful?
Thank TonyJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mahesh j, General Manager at Park Inn by Radisson Cardiff City Centre, responded to this review, 26 August 2014
Dear Guest,

Many thanks for your time in giving your feedback on the recent stay.
I would like to request for another opportunity where we can put things right for you.
I will be very thankful if you could contact me on maheswaran.thangaraj@rezidorparkinn.com and i am more than happy to discuss.Once again my sincere apology for the inconvienience caused during your recent stay.

Looking forward to speak to you soon.

Best Regards,
Mahesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,373 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
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English first
Cardiff, United Kingdom
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

Hotel was lovely and clean, well furnished and staff were very helpful and friendly. Checking in and out was a breeze, the room was pleasant and the bathroom and shower were very nice. The double bed we had was super comfortable and we were provided with a kettle and mugs, tea bags etc in our room which was a nice touch. We were also provided with an ironing board, towels and a Tv with a good selection of channels. An overall lovely night at a lovely hotel very central making our plans for food and cocktails accessible by foot. Would love to come back

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Kera P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mahesh j, General Manager at Park Inn by Radisson Cardiff City Centre, responded to this review, 23 August 2014
Dear Guest,

Wow , very glad to see a 5 star rating and thank you so much for your fantastic review.
Please do not hesitate to contact me at the hotel if i may be any helpful to you in any of your future stays.
Looking forward to welcome you back in the hotel.
Have a good day.

Warm Regards,
Mahesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southern Wales, United Kingdom
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 17 August 2014 via mobile

We stayed here for two nights and was quite surprised by how good value for money it was.
We found the beds comfy, and the room clean and tidy and even though our room looked onto the reception area we heard very little noise.

I think one of the great things going for this hotel is its location. Right in the centre of everything, which was fantastic and as the hotel has its own car park it was great to leave the car for the weekend and walk everywhere. Car park was £24 for the two days.

Only two issues really. One was the staff who looked as if they didnt want to be there and couldn't really muster up any conversation or smile. Everyone wants to feel important so a simple "how are you?" Or "what you plan on doing?" Goes a long way. Sorry but you lose points on that.
The second was the breakfast. No explaination on what do to or where to go left us with no coffee until we had to ask and breakfast with no egg. I was approached by a member of staff after I had finished and was asked if i wanted an egg. She told me they were made to order. Would have been good to have known that before I finished.

All in all a good budget hotel in a fantastic location.

Stayed August 2014, travelled with friends
Helpful?
Thank travelcharmers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mahesh j, General Manager at Park Inn by Radisson Cardiff City Centre, responded to this review, 26 August 2014
Dear Guest,
Many thanks for your time in wirting this review.I am very glad to see your expectations were met apart from the issue you had in the breakfast related to the service attitude.I have taken your comment on board and discussed the issue with my F&D manager and the relevant team members are retrained to our usual service standard.
once againg thank you so much for your valuable feedback,which can only help us to enhance our future guest experience in the hotel.
Hope the trael get you back in cardiff and looking froward to welcome you back in the hotel.

Warm Regards,
Mahesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
somerset
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

I have been here many times with friends when attending concerts in the Motorpoint arena which is just opposite. It is a great location for this, it's also great for shopping, nights out and is about a 5 minute walk from the station (coach and train). The rooms are basic but clean and comfortable with everything that you could need. Upon arrival you will offered a breakfast deal, I think that it was £8/9. The breakfast was just what you need after a night out and to prepare you for a day of shopping.I am sure that I will be making a return visit very soon!

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank busymum85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mahesh j, General Manager at Park Inn by Radisson Cardiff City Centre, responded to this review, 23 August 2014
Dear Guest,

Thank you for taking the time to write this valuable feedback. I am glad that you enjoyed your stay and all the facilities that the room had to offer. As you said about our location which we take extreme pride in being in the heart of the city center closer to all major events and attraction that the city has to offer.
Again, many thanks for your feedback and we hope to welcome you back when your travel brings you back to Cardiff.
Thank you & best Regards,
Mahesh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

After reading some reviews that weren't very good, I was a bit anxious about what the hotel was going to be like. Stayed here for three nights with my teenage daughter. Fantastic location, just a minute walk to St Davids shopping centre. Ideal when the weather is bad like last weekend! Staff were friendly and welcoming and our room was lovely. Had everything you could want for a relaxing break. The room was spacious and clean and the air conditioning was great. Stayed in a room overlooking the reception area but heard no noise at all, day or night. Beds were fairly firm but for us were just right. I can't praise the hotel highly enough and would definitely recommend it. Won't hesitate to book The Park Inn again when we next visit Cardiff.

Room Tip: Ask for air conditioning
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mahesh j, General Manager at Park Inn by Radisson Cardiff City Centre, responded to this review, 13 August 2014
Dear Guest,

I struggle to explain in words how delighted I and my team are to read such a fantastic review.Many thanks for your kind words and time.Hope travel gets you back to cardiff in the near future and looking forward to welcome back at the hotel.
Wish you a very good day.

Best Regards,
Mahesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1 review
3 of 5 bubbles Reviewed 10 August 2014

If your not worried about what kind of room you have than this is ideal. It's close to shopping, bars, and castle for tourists and parties. The beds were a bit hard and it was loud whenever someone came in and out of their rooms. Overall consider your options

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mahesh j, General Manager at Park Inn by Radisson Cardiff City Centre, responded to this review, 12 August 2014
Dear Guest,

Many thanks for your time in posting the review regarding your recent stay.
As you said we are proud with our location specially in the heart of the city in close aproximity to all the attraction what is the city offers.
We are currently working of a refurbishment programme to enhance our product and hopefully we should have a enhanced product very soon in terms of the bedrooms.Our lobby Bar and restaurant is one of the unique set up you would have never come accross and most of our guest have left so many wonderful comment about that is the past.
Looking forward to welcome you back in cardiff if your travel gets you back to Wales.

Warm Regards,
Mahesh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 August 2014 via mobile

Stayed here for three nights recently. The hotel is directly opposite the Motorpoint area and is only a two minute walk from the St David's shopping centre. Our room was clean and tidy, and staff friendly and helpful. The only downside was the noise from a private party in the bar one night which went on until the early hours of the morning. I can't imagine any other guests would be allowed to make such a racket and get away with it, but other than that the hotel was very good and I would stay there again.

Stayed August 2014, travelled with family
Helpful?
Thank Claire G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mahesh j, General Manager at Park Inn by Radisson Cardiff City Centre, responded to this review, 12 August 2014
Dear Guest,

Thank you for taking the time to write this valuable feedback. I am glad that you enjoyed your stay and all the facilities that the room had to offer. As you said about our location which we take extreme pride in being in the heart of the city center closer to all major events and attraction that the city has to offer.
My sincere apology for being disturbed by the other party guest in the bar late night.
Again, many thanks for your feedback and we hope to welcome you back when your travel brings you back to Cardiff.
Thank you & best Regards,
Mahesh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Cardiff City Centre

Property: Park Inn by Radisson Cardiff City Centre
Address: Mary Ann Street, Cardiff CF10 2JH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #34 of 76 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Inn by Radisson Cardiff City Centre 3*
Number of rooms: 146
Official Description (provided by the hotel):
Hotel located in the heart of the city, opposite Cardiff International Arena. ... more   less 
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Also Known As:
Park Inn By Radisson Cardiff City Centre Hotel Cardiff
Park Inn Cardiff
Cardiff Park Inn
Jurys Inn Cardiff
Park Inn By Radisson Cardiff City Centre Wales

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