I stayed overnight at the Copthorne in late March for a weekend break. As the other travellers have noted, the hotel is several miles outside of Cardiff and takes about 10mins driving to get there (approx £10 in a taxi). It is situated near some retail parks containing a supermarket and Mc Donalds,etc.
The hotel grounds were nice and there was a patio where facing the lake where you could sit and watch the ducks.
Our room was fairly dated but had all the amenities that we needed. We stayed on the ground floor and our room faced the carpark. There were no net curtains across the massive windows so everyone walking in the carpark to reception could see right into our room. The only other option was to draw the black out curtains but that left us without natural light. Room tip: if you like some privacy, request a room on a higher floor or one facing the lake side.
Another fault of room was the the shower flooded everytime my partner and I used it. The water just ran down the external side of the bath onto the floor, even with the shower curtain/screen in place, creating a large pool of water on the floor of the bathroom.
As part of the hotel package, we had a set dinner included at the Michael Buble tribute. We arrived at the restaurant to ask where it was held and none of the waiters knew and we managed to find out from reception that it was in one of the function rooms. The dinner was due to start at 8pm, however, the food wasn't served until 9pm. When the food arrived, it was served in a haphazard manner which meant someone on our table was always left without food and had to ask the waiters for their food.
The food was ok, not gourmet but perfectly edible. The best part was the sticky toffee pudding which was delicious. The service continued to be very slow throughout the night and we probably didn't start on our mains until close to 10pm. The waiters appeared rushed and stressed.
At 3am, we were woken by guests returning from a night out - slamming doors and arguing with each other for at least half an hour. The sound-proofing of the rooms wasn't great as it was very loud.
Breakfast was included in our room rate and there was an excellent selection of cooked food and cereals.
Overall I would I would give the hotel 3.5 stars given the price we paid. However, I would be inclined to stay closer to the city centre for the convenience and greater choice of restaurants on my next visit to Cardiff.
- Official Description (provided by the hotel):
- Lakeside hotel situated 4 miles from city center or train station. ... more less
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- Also Known As:
- Copthorne Hotel Cardiff-Caerdydd Wales