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“NEVER AGAIN!”

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Copthorne Hotel Cardiff-Caerdydd
Ranked #31 of 74 Hotels in Cardiff
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“NEVER AGAIN!”
Reviewed 7 February 2013 via mobile

This hotel needs a serious update!!! Don't get me wrong i know the theam that there going for but seriously the tv's here are from the early 90's and for what they charge you should have at least a decent tv plus half decent channels to watch! And the gym lacks decent selection of weights, it's more a miss match of free weights and again dated machiens. And then there's the issue with the cost of breakfast it's near on £14 weather you have a lot of money or not it's just a blatent rip off! SO PLEASE SORT IT OUT!

  • Stayed January 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Steve-j-owen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (237)
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English first
Worcester, United Kingdom
Level 6 Contributor
219 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 4 February 2013

My gf booked this fr a nighout in Cardiff, It wasn't quite what we expected not in a bad way, but the picture makes it look like it's in the middle of nowhere when in fact it's on a retail park and by busy roads! So don't expect a nice country retreat.

We saw some reviews on how it's dated and yes it is but this was a nice change for us compared to the modern hotels with the same theme throughout. We haad the club room which was nice enough had everything you need, and a nice view of the lake!
There was a 2 hour wait for our room we couldn't check in until 4! this wasn't to much of a problem we had drinks vouchers for 4 drinks softened the blow!
Be ware they do have weddings which is fine, but we were in the bar and then thats where the wedding party are until the room is ready we felt a bit out of place.

The pool was nice enough and the jacuzzi brill!

It's about 10 min drive from Cardiff Bay which was fine for us, I'd go again.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston. Lancashire.
Level 4 Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 February 2013

At the time of booking It was Hobson’s choice really as I could not find four consecutive nights elsewhere. I stayed for two weeks at the Copthorne Hotel in Cardiff, & I am very disappointed with quite a few aspects of the hotel. (a) The rates they charge (Almost £60.00 per night which included a 15% discount) should include a breakfast, not as an extra at £13.95. This in my opinion is more like a £40 to £45 per night including breakfast hotel. (b) Internet access at £1.00 for 10 minutes ! Ridiculous, I used my 3 network mobile dongle which gave me a 3G signal & costs me only £15.98 per month with no limit downloads either. (c) Although the rooms were clean & a good size & reasonably well equipped although dated, they are the coldest rooms I have ever stayed in, The radiators were extremely small for the size of the rooms. (d) The lighting was very poor with the main ceiling light being near the entrance door & if it was not for the light standard in the corner of the room you would struggle. (e) The lighting is not helped by the woodwork being very dark in colour. (f) The second room was of a lesser standard than the first, but cost more & it smelt a little fusty & the circular table had the veneer peeling off it. Both the rooms were beginning to look haggard. (g) The TV system turns off each night at 17:30 for a "system upgrade" although I did not notice any change after the supposed upgrade, & it is extremely slow at loading the programmes. (h) I did not eat at the hotel on the advice of a colleague who was staying at the same time. (i) The attempts to make it safe for the hotel residents to access the hotel through the snow was half hearted. Good point- the toilet paper was not charged as an extra. If this is typical of the Millennium Hotel Group then I will steer clear in future. I am in Cardiff again towards the end of February for three or four weeks & I will not be staying at the Copthorne.

Room Tip: Stay at another hotel & get better value.
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yakamatutsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Wolverhampton
Level 4 Contributor
33 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 February 2013

Expensive due to rugby weekend & it does need a facelift. Very comfortable bed though and service was very friendly & staff tried very hard to make you feel welcome so I would definitely go back.... but when it is a bit cheaper ? Good breakfast. Taxi into City £15...

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dermott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcestershire
Level 4 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 February 2013

We stopped at the Copthorne for one night. As it was the rugby weekend, we were charged over £200 for a double room with breakfast. The room was ok, but looked tired. There was peeling paintwork and there were lots of scuffs and scratches to the doors and the room looked like it had just come out of thee 1970s. The bed was comfortable and breakfast was fine, except that there were not enough staff to take tea and coffee orders. The reception staff were very cheerful and helpful. In summary, for £200, I would have expected more, much more!

Stayed February 2013, travelled as a couple
Helpful?
Thank Stephen-Mandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southport
Level 4 Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 January 2013

This Hotel was clean good service friendly staff. The gym was ok busy may. I eat in the bar was a very limited menu but ok maybe look to eat out. Breakfast was good and ladies serving are very pleasant. Plenty of parking.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mlsouthport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, Somerset
Level 5 Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 20 January 2013

Arrived at the Copthorne following a few days of snow, with the snow in the car park having turned to ice, we were surprised that more grit had not been spread between the entrance and the car park, especially as the Sale Sharks rugby team were boarding their team coach via a very slippy walk.

The lady on reception was very welcoming and efficient, booking us into a room on the 4th floor, the room was comfortable with a good size bathroom, can't understand what people are talking about with the TV's being old fashioned, they have a picture and all the freeview channels, they did the job, not LCD but who cares?

The room was clean, I dropped something under the bed and had to crouch down to pick it up, not a speck of dust or fluff to be seen, nice load of tea and coffee available in the room.

We popped down for a few drinks and a meal, all the tables in the bar were reserved for a wedding party, so we decided to pop over to McDonald's over the road, but the car park was so icy we got half way across it and turned back, only to find the wedding party had disappeared to a function room, we both had a bar meal and a pint, the bar meals being better value than the menu that was in the room and the hotel Guinness very tasty indeed, the food arrived quickly, was well presented and very tasty, we were glad we couldn't get across the road to McDonald's.

It was a disappointing night for sleep as we could hear the wedding reception a few floors down and once the music stopped people returning to their rooms and doors banging, which was a real shame, we were surprised that the music was not able to be kept to just the reception, especially as the point of us staying at the hotel was to get a good nights sleep before driving home.

The next morning we didn't have the hotel breakfast as £13.95 each was the most expensive that we have ever seen at any hotel that we have ever stayed at, we drove over to McDonald's and had two breakfasts for a fraction of the cost, we would have walked but the car park was still a skating rink.

A nice hotel, good priced room, clean, warm, good food, drink and staff, but their soundproofing need improving.

Room Tip: Find out if there is a wedding and make sure your room is well away from the reception.
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tondoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Cardiff-Caerdydd

Property: Copthorne Hotel Cardiff-Caerdydd
Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Official Description (provided by the hotel):
Lakeside hotel situated 4 miles from city center or train station. ... more   less 
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales

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