I have stayed in many hotels but never written a bad review but i do feel the need to share my thoughts on the Copthorne. I stayed here for 2 nights at the end of March for my wedding. I booked 3 rooms for the night before the wedding so that myself and bridesmaids could get ready together, with the hair and makeup lady attending the next morning. I had asked for the rooms to be as close as possible due to the getting ready part. When we arrived they were not together and one was on a different floor! Luckily they were able to find a room on the same floor but not together. On entering i could believe how small the rooms were, fitting our things in was a struggle especially with my wedding dress and bridesmaids. The rooms were so old fashioned and tired and I was dissapointed i hadnt researched the hotel more as the photographer had these horrible backgrounds in the photos. One positive- The breakfast- Was beautiful although the orders were messed up too, but in fairness it was brought up to the room at a supplement and the food was lovely. Oh, also our rooms were freezing. I couldnt sleep and rang the reception, they gave me instructions, which i followed but not change, so they said they would send some one up...I waited, and fell asleep, noone came. The night before my wedding, and a dreadful freezing nights sleep...
On the night of our wedding, we had over 25 rooms booked with Copthorne and my guests were told they were not allowed to check in before our wedding ceremony, this meant at 1.30am there were over 30 adults/ children and luggage ready to check in. Service was a JOKE! I asked to speak to the manager and the man at the desk said he was. Appauling service. He laughed in my face and spoke to be so rudely. Check in should have been done hours ago or at least sorted and organised so guests could have their room. It took 45 minutes to give everyone keys and even then my Maid of Honour had to come back down as they had given her the wrong room keys. To top this off, the taxi service they used AB cars was dreadful. Due to lack of communication between the taxi and the Copthorne, our cars turned up 40 minutes earlier and said if we didnt leave now they would leave us there. Their attiude was disgusting and as i was getting upset, my dad stepped in which one of the drivers replied '[--] the bride'. Absolutely appaling. I will never stay here again!!
- Official Description (provided by the hotel):
- Lakeside hotel situated 4 miles from city center or train station. ... more less
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- Also Known As:
- Copthorne Hotel Cardiff-Caerdydd Wales