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“Pets very welcome”

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Copthorne Hotel Cardiff-Caerdydd
Ranked #31 of 74 Hotels in Cardiff
Reviewed 15 October 2013

We asked for a ground floor room for us and our elderly dogs which we got. The check in lady was wonderful and helpful as were all the staff. We did not eat in except for breakfast which was first class. An enjoyable stay.

  • Stayed: September 2013, travelled as a couple
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Thank Biddys78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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672 - 678 of 1,123 reviews

Reviewed 13 October 2013

Both the hotel itself and the staff we came across were very pleasant, and our room was fairly large and overlooked the lake. The room was let down by having very dirty windows, due to a house martin's nest under the eaves of an adjacent window.
We had booked a two night package which included dinner on the first night (a £25 allowance off the a la carte menu). The food was good, with adequate portions although the choice of beer was limited.
Breakfast was self-service and there was plenty of choice.
Cardiff city was just a few minutes drive away

Room Tip: The lake views are lovely.
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  • Stayed: September 2013, travelled as a couple
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Thank Bernard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

Spent 2 days here had a lovely time, evening meal was very very nice.
Would stay here again !!!
Tried to book for 2 months time but was fully booked. )-:
The swimming pool and sauna steam room very relaxing

Cardiff is a great city to visit.

  • Stayed: October 2013, travelled as a couple
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Thank Forest21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

One of many hotels we stayed in on a UK tour, and while it was clean and comfortable, our dinner was a disappointment. It was hard to recognize chicken or fish and many dishes were not hot. We overlooked the parking lot, and it was peaceful.

  • Stayed: September 2013, travelled on business
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1  Thank LoloVictoriaBCCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013 via mobile

Stayed here in business on Friday, rooms are large and though little dated are still very pleasant, bed was huge and very comfy, plenty pillows and warm quilt. Ample towels in the spacious bathroom with comp toiletries! Staff all sound foreign (and don't mean welsh) and sometimes struggled to understand us.

Food in restaurant was ok, not a lot of choice and dear for what it was BUT was tasty, just not a lot of it!

Breakfast is buffet style so the usual available. Not much cereal choice and would prefer small tubs yogurt than big bowl and ladle to help yourself...

View from room as gorgeous -lovely looking lake. Would stay here with my hubby (was working hence needed overnight accommodation)
All in all..... Not bad, quite tudy

  • Stayed: September 2013
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Thank Mandy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

The hotel is easy to get to from the M4 and is well signposted. Supposedly a 4 star hotel it is I think now a 3S as it is lacking some of the things that a 4 requires. It doesn’t for instance have bathrobes or slippers nor anything in the room to tell you what facilities the hotel has.

Saying that I liked the hotel. Yes it is a little tired and dated. It has dark wood furniture which I like but I know many don’t. The soft furnishings however were modern and of fairly good quality. It was a shame that they didn’t update the wall paper or paintings, something as simple as that can really lift a room from a 1990’s to a modern look.

The bedroom was one of their larger and a good size, you didn’t feel claustrophobic at all. They had an empty mini bar which I liked as it was good to store our own water etc in it and it chilled nicely. The tv was a flatscreen with subtitle availability. It had a table for general relaxing at, a desk for working at and a vanity table with well lit mirror for makeup and hair. The bed was a good size with a very firm mattress but although the pillows were numerous I found them to be far to firm leaving a stiff neck. The closeness of the motorway didn’t cause noise issues when the windows were closed but with no air-conditioning in the rooms you could hear it slightly when open. They did however provide a desktop fan in the room.

The bathroom was a moderate size and had all the basics. They unfortunately have made the fixed marble surround too big for the sink so little old me had a rather large stretch to reach over whilst cleaning my teeth. Lighting in the room was good for make-up and they have provided a shaving mirror as well as the normal mirrors. A bath with shower rather than a walk in and on the old size side rather than the more spacious types you would get in a more modern 4*. Some damage to tiles and wall paper but again that is caught up in the tired feel of the place. Copthorne are the same hotel to hotel and really could do with a Modernisation.

Facilities at the hotel were good. It has extras like a steam room and jaccuzi with a lovely size swimming pool. The gym was fully equipped and laid out with a garden view, not shoved into the corner windowless room like many hotels. Towels are provided and the changing rooms spacious. Showers with soap on hand and an area to sit and use their hairdryers. Again the lockers could do with updating, something that isn’t expensive and would save your clothes from getting snagged on the broken shelves. WiFi is available throught the hotel (hardline in the room) but is charged (£1 per ten mins).

A restaurant (which we didn’t try so can’t comment on) and a 24 hour room service with breakfast also available in the room.

The grounds were cleaner than other reviews indicated but again did have some things like a broken fence floating in the lake.

The surrounding area is a retail park so you have a 24 hour Tesco nearby, a M&S, Pizzahut etc all within walking distance. Cardiff centre and Bay only 5 miles away (worth a visit to the bay for any Dr Who fans, the BBC have an experience centre there which is fabulous!).

All in good value for money, good locality for either stopping and exploring or for an overnight as part of a continuing journey. Would recommend to business or couples, not sure about families as didn’t see family rooms.

  • Stayed: September 2013, travelled as a couple
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Thank ojf05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

What, no plugs at the desk? Only one in the room.
What, minibar emptied?
No aircon, so rooms next to noisy road are insufferable in the warm weather because you can't open a window unless you want to be woken by HGVs pulling up hill.
No proper coffee at breakfast.
Some staff grim and routine-weary.
Smokers congregate in front of the only entrance, forcing non-smokers through smelly fug.
Whole place tired, worn out and badly showing its age.
Bed comfortable and clean, but that's the least you'd expect.
My company booked me in. I've asked them never to do it again. Checking out a welcome
relief.

Room Tip: Stay somewhere else.
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  • Stayed: September 2013, travelled on business
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1  Thank Corradino57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Cardiff
Price Range: £49 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Official Description (provided by the hotel):
Lakeside hotel situated 4 miles from city center or train station. ... more   less 
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Copthorne Hotel Cardiff-Caerdydd Wales

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