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“Excellent.”

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Copthorne Hotel Cardiff-Caerdydd
Ranked #30 of 73 Hotels in Cardiff
Edmonton, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent.”
Reviewed 21 October 2013

Very nice hotel. Great room. Good service. Good gym / pool. Good value. Would definitely stay again. Only slightly negative comment was that the food is a level below everything else in the hotel. It's ok - but not as good as all of the other aspects of the place.

  • Stayed October 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,019 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
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  • English first
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English first
Edinburgh, United Kingdom
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 October 2013

My partner and I stayed here for a friends wedding. Our room was comfortable enough and overlooked the front - there was a little noise at the end of the night but that was to be expected.
Breakfast the following day was fine, not outstanding, just ok.
There were a couple of downsides: the bar service was incredibly slow, one person serving. Given that there was a wedding on plus normal hotel guests it was pretty poor with around 20-30 minutes wait to be served. It wasn't the bar staff fault, the manager should look at staffing levels. More booze would have been sold if there were more staff on.
The other downside is that I lost an item of clothing. I know it had to be in our room but despite a couple of phone calls it hasn't turned up. In fact the last time I rang I was advised someone from housekeeping would ring me back - I'm still waiting 2 weeks later!
This hotel is fine for a function or a business trip but I'd not go for leisure.
Also no free wifi- most places have it these days.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank honeycat2307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
295 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 337 helpful votes
Reviewed 19 October 2013

Spent a night at the Copthorne on business.

Staying at this hotel was like a return to the 1980s. No, literally. The hotel does not appear to have been upgraded for about 30 years.

It is located on a business park a few miles to the west of Cardiff. For business travellers, this is convenient, and there is also the bonus of a large car park outside the hotel.

My check-in the was poor. I had booked a club room, but the receptionist did not appear to know what this meant. In fact, it does not mean that you have the benefit of a club lounge, is usually the case, but that you are provided with a complimentary breakfast and two free drinks at the bar. The gentleman who attended to me did not appear to know this, and had to be persuaded to hand over the drinks vouchers and amend the booking record.

The room was intensely depressing. Back in the 1980s, it was probably up-to-date and cutting edge. However, the dark wood furniture was gloomy. The gloom was accentuated by the drab, marbled wallpaper. There was no air conditioning. The room was consequently hot and stuffy all night. The bathroom was also in need of a full refurb.

Breakfast the following morning was rather poor. The bacon and eggs were greasy and the coffee was of very low quality.

I cannot possibly recommend this hotel. It is not so much tired as exhausted. The owners need to spend many millions of pounds on it as quickly as possible. Until they do, and bring it up to modern standards, I can only advise travellers to avoid it.

Room Tip: I would recommend travellers avoid it altogether.
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  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank prospero1b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Doncaster, United Kingdom
Level Contributor
117 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 18 October 2013

Nice enough hotel but not really a four star experience. Just a little more attention to detail would make things so much better. Good location, nice room if a little dark and dated but beware the following through-backs to the 70s:

Staff: generally not interested in much other than processing bills, very corporate and unfriendly.

Price: this is not worth £150 for a double room

Food: Uninspiring and dated bar food, very expensive restaurant

Breakfast: apart from having the only member of staff with a smile, the breakfast was simply awful, plastic egg and cold pastries

Smell: for some reason the spa area smelt as if there had been a flood

Room Tip: Chose rooms not facing the crapark
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 20Mike166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 October 2013

We asked for a ground floor room for us and our elderly dogs which we got. The check in lady was wonderful and helpful as were all the staff. We did not eat in except for breakfast which was first class. An enjoyable stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Biddys78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 October 2013

Both the hotel itself and the staff we came across were very pleasant, and our room was fairly large and overlooked the lake. The room was let down by having very dirty windows, due to a house martin's nest under the eaves of an adjacent window.
We had booked a two night package which included dinner on the first night (a £25 allowance off the a la carte menu). The food was good, with adequate portions although the choice of beer was limited.
Breakfast was self-service and there was plenty of choice.
Cardiff city was just a few minutes drive away

Room Tip: The lake views are lovely.
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Bernard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 October 2013

Spent 2 days here had a lovely time, evening meal was very very nice.
Would stay here again !!!
Tried to book for 2 months time but was fully booked. )-:
The swimming pool and sauna steam room very relaxing

Cardiff is a great city to visit.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Forest21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Cardiff-Caerdydd

Property: Copthorne Hotel Cardiff-Caerdydd
Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Official Description (provided by the hotel):
Lakeside hotel situated 4 miles from city center or train station. ... more   less 
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales

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