When I arrived I had to wait a few minutes for the staff to finish a conversation between themselves before being checked in. I was informed there were no rooms available when I arrived at 10am and asked to fill out a form to register for later. Luckily a room became available as I had finished filling in the form.
On walking into my room I was greeted with a lovely large open area with a television, couch and desk. Very impressed. The bed was very big too and quite comfortable. Unfortunately, the room was a little run down and in need of a lick of paint and some TLC. The bathroom was big enough but the bath mat had mold growing on it so I didn't use it. Shower was quite powerful and easy to use. The room was overlooking the car park but didn't seem overly loud and I was able to sleep right through 'til morning.
I was disturbed about 15 minutes after checking in by two women who barged into the room without knocking to check if there was a dressing gown in my room. They did apologise and informed me they had not been told the room had been allocated
One big thing that stopped me from voting 5/5 was the fact I attempted to order room service at 22:45 and upon calling room service the phone just rang out twice. I had been working for 12 hours and was hungry but also very tired so I gave up and went straight to sleep. This did sour my visit.
- Official Description (provided by the hotel):
- Lakeside hotel situated 4 miles from city center or train station. ... more less
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- Also Known As:
- Copthorne Hotel Cardiff-Caerdydd Wales