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“NICE HOTEL BUT....”

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Park Inn by Radisson Cardiff North
Ranked #28 of 74 Hotels in Cardiff
Reviewed 13 September 2012

The hotel on the whole is not bad,its not great but not bad,needs leisure facilities,its has the space,Not enough storage space in the rooms,no drawers at all,evening food and service was very good,breakfast food was way to greasy,had to ask for several things,cups, cutlery,serviettes even food! staff in the morning really unhelpful, rude and ignorant. Wouldnt recomend this place without a lot of changes.

  • Stayed: September 2012, travelled as a couple
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Thank chris m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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865 - 871 of 1,029 reviews

Reviewed 8 September 2012

We stayed in Park Inn Cardiff North for 5 nights in August. It was obvious that the management had invested a lot in the design of the hotel and the rooms, which were nice and modern. Unfortunately, the investment seemed to have stopped there; there were constant problems with the lift that was out of order most of the time we were there (so we had to carry our heavy bags alone up 3 floors -the receptionist said there was not enough personnel to help), problems in the rooms were not fixed and there was not enough personnel in the reception. We were woken up in the middle of the night (3:30 am) by noisy, drunken guests who kept making noise in the corridor and the adjacent room for an hour without the personnel intervening in spite of our complaints. We ended up moving to a quieter room at the end of a corridor, which was much smaller than our original room. The manager reimbursed us for one night because of the noise. Most of the personnel working in the dining room was very friendly and provided good service. There was a relatively wide selection for breakfast. Part of the reception personnel was friendly and helpful, others seemed like they didn't care. We went on to stay in a Premier Inn hotel in London, where all of the staff had a great attitude towards the guests, and the contrast was very noticeable. I'm sure that this hotel could be better with more investment in maintenance and service attitude of the personnel.

  • Stayed: August 2012, travelled with family
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1  Thank Lena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorota27, General Manager at Park Inn by Radisson Cardiff North, responded to this reviewResponded 5 October 2012

Thank You very much for your review.
I am dissapointe that we did not manage to exeed your expectations. I trust that the compensation of complimentary night was a good step towards restoring your faith in our hotel
I hope that you will give us a second chance next time you will be in the area.
With Best Regards
Dorota Pilinska-Price
General Manager

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Reviewed 7 September 2012

During the Olympics I booked 4 rooms at this hotel for my family to sleep over whilst the men went to the Millenium Stadium to watch the Football bronze medal match and the women went shopping. We all arrived early on the day (between 10-12 noon) and the hotel were very welcoming and booked us in there and then, regardless of the formal check-in time!
The next tick in the box was the quality of the rooms. One of the best hotel rooms for the type of hotel I've stayed in... good sized rooms, everything you needed, clean and well laid out.
We had a problem getting into one room (electronic key lock problem) but reception were very helpful in getting this sorted out when we left to go into town.

The hotel is a little bit out of town the next thing was to get into Cardiff. The women's travel arrangements were to hop onto a bus just down the road into town. The men's arrangement was to use a direct phone at reception to a taxi firm and 5 minutes later a taxi's waiting at the door. A short drive into town and we're all off to a bar or shopping.

Returning back to the hotel after the football and finding the bar still open was useful for a quick nightcap. We all slept very well !!

In the morning the restaurant area was nicely laid out and the hotel breakfast was lovely with everything you'd expect from juices, toast, english breakfast (inc black pudding), yoghurts, cereals...and a free paper picked up from reception.

Car parking - you check in at a screen at reception with your car registration, marking you as a hotel guest and you have free parking.

Could not find much to fault this hotel other than the rooms were a little pricey, but bearing in mind the Olympics was on at the time and every other hotel nearer to town was excessively more expensive, I cannot hold this against them. Only other minor issue(tte) was just one person on reception at check-out time when they were also trying to deal with everything else at the same time. They should have a key drop-off box for those who get frustrated waiting (I left my keys on the desk and walked off - having already pre-paid).

Otherwise a lovely stop over hotel !!

  • Stayed: August 2012, travelled with family
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Thank simonjasonparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorota27, General Manager at Park Inn by Radisson Cardiff North, responded to this reviewResponded 11 September 2012

Dear Guest,

Thank you verty much foy your very kind review. I am very gald hat you have appreciated our effords and we have managed to get it all right for you.

Looking forward to welcoming you here in Cardiff North in the near future.

With Best Regards
Dorota Pilinska-Price
General Manager

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Reviewed 28 August 2012

Was staying for a night during the Olympics and decided on staying at this hotel which was still affordable and located just north of central Cardiff.
Before arriving we did have an issue with the prepayment not being charged, but that issue was resolved and the staff were very polite and patient during that process.

With its location this hotel is clearly targetted at motorists and, probably, coach tours.
We were using public transport and did have some challenges finding the right bus to take us to a bus stop close to the hotel and actually ended up picking a bus that did go there, but did so driving in a distinctive zig-zag pattern from the city centre. The iPhone app from the local transport authority wasn't any help either.

Arriving at the hotel we found ourselves in a large, open area which contained the front desk, a lounge area, bar and towards the back, the hotels restaurant. We were greeted by a friendly clerk at the front desk who handled our check in with a smile and guided us towards our room, which was located on the first floor close to the lift.

Our room was quite spacious with two comfortable beds pushed together in the middle, to form a double bed. The room had everything you would expect from a hotel room of this category and was clean, quit and had a working a/c unit. The flat screen TV had a nice selection of channels, though we did notice the occasional oddity. The bathroom was also quite spacious and had a shower.

We had excellent WiFi coverage in our room, but the cost of using it was a bit high. We also found out that the document printing feature which was advertised in our room, did not work, but Martin at the front desk was very helpfull and made sure we got our boarding passes printed out anyway. My 3G modem from Three worked quite well though.

We did find out that there are actually several busses that go to the nearby bus stop (Queenwood - Circle Way West) from the centre and the ride takes around 10 minutes and so had no problem getting to and from the hotel after that. If you plan on going to the hotel and back to the city using a bus, do buy a "Day To Go" ticket which is valid for bustravel all day long. And do remember to have exact change for your bus ticket.
You won't really find any shops, restaurants or pubs near the hotel.

We did not try the breakfast so I can't comment on that, but we did have a very pleasant stay and all staff we encountered during our stay were very friendly and helpful. I wouldn't hesitate to stay at this hotel again in the future and it can actually work as an alternative to a city hotel.

  • Stayed: August 2012, travelled as a couple
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2  Thank NiclasAa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorota27, General Manager at Park Inn by Radisson Cardiff North, responded to this reviewResponded 11 September 2012

Dear Guest,

Thank you very much for you very good review. My team is glad to exceed your expectations and you are hoping to see you here again in the near future.

With Best Regards
Dorota Pilinska-Price
General Manager

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Reviewed 28 August 2012

The staff was friendly and welcoming. The room is quite basic. It is about 3.5miles to the city centre. The room was not soundproofing, you can hear exactly what the next door doing. The restaurant was grassy and the breakfast was not fresh.

  • Stayed: August 2012, travelled as a couple
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Thank Jadehorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorota27, General Manager at Park Inn by Radisson Cardiff North, responded to this reviewResponded 11 September 2012

Dear Guest

First of all I would like to take this opportunity to thank you for bringing these matters to my attention as it is only through constructive feedback such as this that we can maintain and improve the standards upheld in our Hotels.

I was very disappointed to hear of the problems and please accept my sincere apologies for inconvenience you have experience during your last stay with us.

We will work on improvments so I hope that you will be able to see the difference if you decide to give us another chance.

With Best Regards
Dorota Pilinska-Price
General Manager

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Reviewed 28 August 2012

We stayed here whilst the Olympic football was at the millenium stadium, it was far cheaper than the in town options even with the cost of a Taxi into town and back. The room was of average quality, a few marks on the walls and ceiling so in need of a bit of TLC. The shower could have done with a good clean however it did work well and the rest of the bathroom was clean.

Didnt eat or drink here as we had already planned to go elsewhere, the menu options looked fairly priced though. There was also a direct taxi phone in reception which was ideal, the taxi arrived within 5 minutes.

Parking is free which i wasnt aware of as the signs in the car park arent overly clear at a glance, luckily I needed change for the machine and had to ask reception for some which was the point that they advised it was free to residents.

  • Stayed: August 2012, travelled as a couple
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Thank blue25274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorota27, General Manager at Park Inn by Radisson Cardiff North, responded to this reviewResponded 7 September 2012

Dear Blue25274

Thank you very much for your review. I hope next time you will be able to stop for longer with us so we will be able to demonstrate our true Yes I can spirt.

Appreciate your comments and will be working on improving out attention to details.

With Best Regards
Dorota Pilinska-Price
General Manager

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Reviewed 27 August 2012

We stayed at the hotel for one night. We arrived early at the hotel. Check in was at 3 pm so the receptionist kindly took our details to make sure the room was held, so that we could go into Cardiff and collect the keys when we got back to the hotel that evening. The hotel is a short bus ride from the City centre (bus stop just round the corner). We were there for the Cardiff Speedway GP and the hotel put on a buffet that night from 10 pm to midnight for people who had been at the GP that evening. The staff were extremely helpful and the parking was free. The room was one of the best we have stayed in for quite some time. We had plenty to choose from for breakfast and even though they were very busy the staff kept topping everything up regularly. Have already booked to stay there again next year and so have some of our friends.

  • Stayed: August 2012, travelled as a couple
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Thank Shorty330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorota27, General Manager at Park Inn by Radisson Cardiff North, responded to this reviewResponded 7 September 2012

Dear Shorty 310

Thank You very much for your kind review. We are very glad that you enjoyed your stay with us.
My team is always very motiveted by positive comments.

We hope to see you here in Cardiff Noth soon !

With Best Regards
Dorota Pilinska-Price
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Cardiff North

Address: Inn by Radisson Cardiff North Llanedeyn Circle Way East, Cardiff CF23 9XF, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#16 Business Hotel in Cardiff
#16 Family Hotel in Cardiff
Price Range: £43 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Inn by Radisson Cardiff North 3*
Number of rooms: 132
Official Description (provided by the hotel):
This Cardiff hotel has amenities for business and leisure guests alikeA modern refuge near a historic city centre awaits. The hotel boasts modern fresh, comfortable guest rooms feature and guest enjoy complimentary access to the Leisure Suite, Free Wifi and car parking. Cardiff's historic city centre is only 6.4 kilometres from the hotel.Millennium Stadium and Wales Millennium Centre, and Cardiff Castle, Bay and International Arena are nearby, and the hotel is easily accessed from the motorway network.Light bar fare is served all day in the comfortable lounge area, and RBG Bar & Grill offers delicious evening meals.The complimentary Leisure Suite features a well-equipped fitness centre. ... more   less 
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Also Known As:
Park Inn By Radisson Cardiff North Hotel Cardiff
Park Inn Cardiff
Cardiff Park Inn
Park Inn Hotel Cardiff
Park Inn By Radisson Cardiff North Wales

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