We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a place I'd choose to stay again....”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Park Inn by Radisson Cardiff North
Ranked #26 of 73 Hotels in Cardiff
Wales
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not a place I'd choose to stay again....”
Reviewed 27 October 2013

First impressions of this hotel were good - reasonable reception, free parking, good easy access to rooms (eg lifts/ramps), very big rooms with pleasant shower rooms.
Sadly, the good impression didn't last long.
At 6pm we reported to reception that the corridors on our floor were full of cigarette smoke - it was obvious someone was smoking in their room. We went out to dinner off site, being assured the staff would look into it.
When we returned in the evening, we were greeted by a large group of yobs marauding in the carpark with bottles and pint glasses, with smashed glass everywhere. We had to walk past an intimidating crowd of these yobs who had been allowed to remain congregated, drinking & smoking by the entrance. Looking up at the rooms, there were several individuals from the same crowd hanging out of their windows smoking.
We handed in to reception one of the glasses that had been left in the carpark as it was right by someone's car tyres. By now, the whole hotel had started to reek of cigarette smoke.
A little later my husband went to check that he'd locked the car and found the yobs outside turning over bins and smashing more glass. He spoke to reception who advised that they were keeping them monitored and were about to do some rounds of the buildings.
About an hour later, at around midnight, the smell of cigarette smoke in our room had gotten so bad that I literally couldn't breathe properly (it aggrevated an existing serious medical condition). I rang reception and a gentleman came and said that even as a smoker he could smell how strong it was, and asked us if we knew who was smoking - we advised that if he just stood out front, he would see they hanging out of the windows, cigarettes in hand! We asked how it was that the smoke alarms didn't go off - he replied that guests wrap socks around the detectors and it happens all the time there. He was unable to explain how it was that the smoke alarm in our room hadn't gone off, given the now dense fog we were stood in.
He said he'd find out who was smoking and ask them to stop or they'd be fined, or even handed over to the police, Within around an hour, the smoke had started to disperse, so clearly he'd taken some kind of action.
The following morning, we went to ask the duty manager, Paul what had been done to get rid of the smoke, and who the man was who had assisted us last night. How he ever got a customer service role I have no idea as the man was rude, matter of fact and condescending. He kept interrupting and talking over us and said they'd had bigger problems to deal with that night than the smoking. He also told us the alarms didn't go off as they are heat detectors not smoke detectors. He said he'd get the General Manager to call us as 'obviously you're looking for some compensation'. Actually, we weren't after compensation, just an explanation as to why it had taken 6 hours and a porter to sort out something that should never have been allowed to escalate.
Now, I am a fair person and I understand that if a hotel has some 'difficult' guests then they have to be careful to contain the situation. What annoyed me about this hotel was that they didn't seem to care. There was no offer of an alternative room, no offer of medical assistance (clearly I was struggling to breathe!), not even some basic neutralising air freshener which would've just cost a couple of pounds. In addition, it was clear that between 6pm and 12pm nothing had been done to stop the smoking - it took our complaint to the night porter to get it sorted, which is not acceptable.
When we came to leave, we had to remove handfuls of glass from by our car tyres, which joined the empty 'tablet' packets we saw in the bushes.Couple that with the lipstick on the glasses they were using to serve the morning orange juice, and the filthy cups and plates at breakfast and its not really an experience you'd want to repeat!
So, if you are a heavy smoker, don't find yob crowds intimidating, don't mind the odd bit of herpes from dirty glasses, and enjoy being disrespected by staff who clearly need some people skills training then this is the hotel for you. As long as you also don't care that if your cigarettes cause a fire, you'll kill the entire population of the hotel as everyone will be dead from smoke inhalation way before the heat from the fire triggers the heat alarms in the rooms.
Obviously a hotel for a certain type of clientelle and not really my cup of tea...

Room Tip: Go somewhere else!
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Doggylicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

962 reviews from our community

Traveller rating
    302
    354
    179
    78
    49
See reviews for
204
306
54
200
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Bridgwater, England, United Kingdom
Level Contributor
99 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 October 2013

Great value out of town Premier Inn type hotel.
Staff cheerful and helpful. Rooms more than adequate - Great shower and beds.
Taxi ride into Cardiff £10/12 and no problem.
Good value breakfast - £5 if booked in advance, £10 on the day.
Would use again and recommended.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 October 2013

Spent 4 nights with a David Urquhart tour.Although the hotel is very modern clean and well presented it is not geared up to deal with coach parties. The impression given is it is a business mans stopover hotel and holiday makers are classed as second class guests.Plenty of snobbery here! The rooms are very spacious clean with a lovely shower room. However where is the wardrobe or drawers - you could only hang your clothes on a pole sticking out of the wall. The buffet style breakfast was exceptional except fried eggs were only supplied to order and the staff were reluctant to serve them.The buffet evening meal left a lot to be desired with basically the same dishes on offer every night. However we enjoyed our holiday (Cardiff is a lovely city) we would not visit this hotel again David & Andrea Grist

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidgrist47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nailsea, United Kingdom
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 October 2013

I stayed at this hotel with a group of friends for a Murder, Mystery weekend. The hotel is probably one of the best I have stayed at. Our room was very clean, a good size and very modern. The evening meal was very nice and so was breakfast, with a choice of full English or Continental breakfast. Would certainly go back there again.
The Murder, Mystery evening was also very entertaining. .

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LotteryQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enfield, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2013

I stay here regularly when visiting Cardiff on business. The hotel is well located close to the M4, and the rooms are clean and well-maintained. Food in the restaurant is excellent, although the menu is a little limited.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 October 2013

This review is long over due but even though I would like to share my views.

I stayed at this hotel over the May Bank Holiday for 1 night. On arrival the check in was quick and easy. Parking is free if staying at the hotel, make sure to enter your car registration on the system that is available at reception.

The room was ok had 2 double beds as I was staying with my partner and 2 girls. The only negatives about the room was that there was a big red mark on the carpet as you enter the room, the bathroom door handle was broken and there were dirty dishes left in the room from previous guests. A quick call to the reception staff and the dishes were taken. I didn't mention the stain and the door handle as didn't want to make a fuss for 1 night. I had also requested a wake up call for the next morning but there was no call, luckily my 2 girls wake up early so we just made it in time for breakfast.

Breakfast was good, plenty to choose from.

The best think about this hotel was the location. Everything was within 15 - 20 mins drive. we manged to get to see all the attractions that were on my list in 1 day hence I think an overnight stay was enough. The only 35 min drive we did was to visit Barry Island. A nice place for the kids to play with sand and dip there feet in water on a good day, parking for free for 2 hours as well which was great.

Overall, we enjoyed our stay and most probably stay here again as location was great.

Room Tip: Any room would be fine as there is nothing by the hotel that has a good view. Ours faced the parking...
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RajaStyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, England, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 October 2013

I recently had a short stay at this hotel and was pleasantly surprised, the staff were all polite and helpful, the room was very clean and comfortable and included tea/coffee making, hair dryer, and toiletries, the bathroom was ample sized with a large walk in shower cubicle, the evening meal was served buffet style as was the breakfast which were both enjoyable,the hotel is on the outskirts of the city but would defiantly stay again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
2.3 mi away
Ibis Cardiff Gate
Ibis Cardiff Gate
#27 of 73 in Cardiff
4.0 of 5 bubbles 556 reviews
1.4 mi away
Premier Inn Cardiff North Hotel
2.8 mi away
Future Inn Cardiff Bay
Show Prices
Show Prices
Show Prices
0.4 mi away
Premier Inn Cardiff (Roath) Hotel
4.3 mi away
Holiday Inn Cardiff North – M4, Jct.32
2.6 mi away
Holiday Inn Express Cardiff Bay
Show Prices
Show Prices
Show Prices

Been to Park Inn by Radisson Cardiff North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Inn by Radisson Cardiff North

Property: Park Inn by Radisson Cardiff North
Address: Inn by Radisson Cardiff North Llanedeyn Circle Way East, Cardiff CF23 9XF, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#16 Business Hotel in Cardiff
#16 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Inn by Radisson Cardiff North 3*
Number of rooms: 132
Official Description (provided by the hotel):
This Cardiff hotel has amenities for business and leisure guests alikeA modern refuge near a historic city centre awaits. The hotel boasts modern fresh, comfortable guest rooms feature and guest enjoy complimentary access to the Leisure Suite, Free Wifi and car parking. Cardiff's historic city centre is only 6.4 kilometres from the hotel.Millennium Stadium and Wales Millennium Centre, and Cardiff Castle, Bay and International Arena are nearby, and the hotel is easily accessed from the motorway network.Light bar fare is served all day in the comfortable lounge area, and RBG Bar & Grill offers delicious evening meals.The complimentary Leisure Suite features a well-equipped fitness centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Rezidor, Booking.com, Odigeo, Hotels.com, Priceline, TripOnline SA, Traveltool, S.L.U., getaroom.com, HRS, Evoline ltd, Cancelon and HotelQuickly so you can book your Park Inn by Radisson Cardiff North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Inn By Radisson Cardiff North Hotel Cardiff
Park Inn Cardiff
Cardiff Park Inn
Park Inn Hotel Cardiff
Park Inn By Radisson Cardiff North Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing