I stayed at the Angel Hotel Cardiff on the 16th November 2012 and would like to express how unsatisfactory I found my stay.
You have the hotel advertised as 4 star, however I unfortunately experienced two different rooms in your hotel and neither of them made the bar.
The first room that I was shown to unfortunately had a broken shower. The bath panel was cracked and worn and the general appearance of the whole room was shabby and in ill repair.
When I tried calling reception there was no reply. Three times I called down with no joy and in the end my boyfriend had to go down to make the complaint.
Following a 15 minute wait we were then shown to another room (228). The bathroom in this room thankfully was a great improvement. However, the actual room itself was nothing short of appalling for a 4 star hotel. The carpet was threadbare, there was a broken pain of glass in the window and the air conditioning unit was not working.
Overall, I was deeply disappointed with the whole experience and while I feel your hotel may have once been 4 star rated, at this current time a budget hotel is more appealing than the Angel Hotel.
- Official Description (provided by the hotel):
- The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Principality Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city's history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, restaurant and bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more less
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- Also Known As:
- Barcelo Cardiff
- Angel Hotel Cardiff
- The Angel Hotel Cardiff, Wales