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“really comfortable” 5 of 5 bubbles
Review of The Angel Hotel

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The Angel Hotel
Ranked #28 of 76 Hotels in Cardiff
Truro, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“really comfortable”
5 of 5 bubbles Reviewed 27 November 2012

I have stayed at three other hotels in Cardiff over the last few years while visiting my son at college, and this was undoubtedly the most comfortable and welcoming. The room was spotless and everything worked. The car parking was a great bonus and well worth the cost. I wish I had tried the Angel Hotel three years ago!

  • Stayed November 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Charlotte T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
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English first
Glasgow, United Kingdom
1 review
3 of 5 bubbles Reviewed 25 November 2012

We stayed just one night at the Angel. Our room was great and well furnished, only problem however was it became extremely hot during the night (air con controls didn't seem to work). The hotel itself is lovely and full of character. The staff were very friendly and very helpful. Only disappointment before we left was the fact that leaving the front door open meant a huge draft coming into the breakfast area...I did mention this to a member of staff but the doors still weren't closed.

  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank visitingwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 23 November 2012 via mobile

I stayed here on the 9th November for a night out with friends and was really pleased with the level of service we received,
Check in was efficient and the management trainee Tom on reception was extremely helpful, my room was amazing 306 and had a gorgeous view over looking the castle, the television was a new flat screen and had most channels including radio! This was especially nice while getting ready.
Although our room didnt have an ironing board one was brought to my room within 20 minutes with an apology for it taking so long ..I work in a hotel and see this as quick service considering the time of day I asked for it!
The security of the hotel at night is amazing with the doors being locked after 22:45 you need to provide your room key to gain access from the friendly night staff.
Although I wasn't really feeling breakfast in the morning (bad hangover) I did go down with my roomie and we were welcomed warmly by the lady covering the restaurant entrance also taking an interest in which hotel I came from!
Breakfast buffet was replenished quickly and again I was impressed with the level of service from restaurant and bar staff

I have booked again for my birthday night out in January and hope the level of service remains the same!
Well done to the general manager for the staff overhaul you guys have really outdone yourselves!!

Stayed November 2012, travelled with friends
Helpful?
Thank Ash D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 20 November 2012



I stayed at the Angel Hotel Cardiff on the 16th November 2012 and would like to express how unsatisfactory I found my stay.

You have the hotel advertised as 4 star, however I unfortunately experienced two different rooms in your hotel and neither of them made the bar.

The first room that I was shown to unfortunately had a broken shower. The bath panel was cracked and worn and the general appearance of the whole room was shabby and in ill repair.

When I tried calling reception there was no reply. Three times I called down with no joy and in the end my boyfriend had to go down to make the complaint.

Following a 15 minute wait we were then shown to another room (228). The bathroom in this room thankfully was a great improvement. However, the actual room itself was nothing short of appalling for a 4 star hotel. The carpet was threadbare, there was a broken pain of glass in the window and the air conditioning unit was not working.

Overall, I was deeply disappointed with the whole experience and while I feel your hotel may have once been 4 star rated, at this current time a budget hotel is more appealing than the Angel Hotel.

  • Stayed November 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kate_Jones85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Bristol, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 17 November 2012 via mobile

We booked our room as a late deal - after reading some reviews we were slightly apprehensive.
The hotel is lovely and the staff are extremely helpful.
Our room was huge. We didn't have a view just bars on the window. The room could do with a bit of redecoration but is clean there were a few long black hairs around (I'm blonde) but nothing over the top.
The bed was very comfortable apart from the pillows, I woke with a bad neck. All through the night there was a constant drone from one of the fans outside of the window so it did disturb you in the night.
But the overall experience was great and not everyone is going to have a fan outside there room. The room offered you everything you could need with trouser press and ironing board amongst just a few. So I would recommend this hotel to any one wanting to experience the heights of Cardiff and an excellent place if your going to the rugby

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrs_Robson35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
4 of 5 bubbles Reviewed 16 November 2012

it makes a change to stay in a hotel where the staff are so welcoming from front desk onwards. the food,the service and the rooms are all first rate, I really enjoyed the stay and have already booked my next visit as it's central position is ideal to travel around Cardiff.

Room Tip: Rear facing as this side is quiter
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  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ammanford, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 10 November 2012

we had a two night stop over @ the angel oct 5th, havin stayed at various 4 star hotels in the city, i can honestly say i will now only stay at this hotel when i visit cardiff! from the reception staff ( carl in particular, who realy doesnt stop smilin!) to the restaurant staff and maids were all very polite and charming. seldom have i seen such staff appear to be enjoyin what they are doing! our room was large, comfortable,and being that the hotel is at one of the busiest junctions in the city we could hardly hear any noise! treat yoursef to breakfast in bed @ a small charge it is well worth it! the only downside was that we had to leave! but we will definately be back to the angel, and a big thank you to all staff for a very enjoyable stay!!!!

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank djgrice17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Angel Hotel

Property: The Angel Hotel
Address: Castle Street, Cardiff CF10 1SZ, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 76 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Principality Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city's history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, restaurant and bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more   less 
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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