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“Excellent stay” 4 of 5 bubbles
Review of The Angel Hotel

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The Angel Hotel
Ranked #27 of 76 Hotels in Cardiff
Yeovil, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent stay”
4 of 5 bubbles Reviewed 10 February 2013

Friendly, efficient staff. Lovely clean room. Bar and foyer area welcoming. What more could you want. Limited space in car park, but have not had a problem getting a space. If you're a Rugby fan, best location for the Millennium Stadium!

Room Tip: Some rooms over look the castle. As surrounding roads are busy, if you're a light sleeper you ma...
See more room tips
  • Stayed February 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chriselle757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 11 February 2013
Thank you very much for your feedback.

I'm glad you enjoyed your stay and I look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (308)
Date | Rating
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English first
Norwich, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 February 2013

We have stayed many times at the Angel Hotel in Cardiff when visiting relatives, and living in Norfolk it is a very long five+ hour journey, but completely restful when we arrive. The accommodation has always been up to (and more) standard and the staff, in particular on this recent visit, were very helpful and courteous. Would not really consider any other hotel and we have always found the rates excellent.

Red Dragon 9

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RED-DRAGON-9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 11 February 2013
Thank you very much for your feedback.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
2 of 5 bubbles Reviewed 25 January 2013

Great location for city shops and rugby thread bare carpets/ awful breakfast - been under the lamps several hours by 9am
Inexperienced very apologetic staff with complete mix up on accounts and charges

  • Stayed January 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mission70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

UK
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 23 January 2013

Stunning hotel in the centre of Cardiff,no not really. What is stunning is the staff Tom Gregory at reception was excellent as was Mike running the resturant in the morning during breakfast. Great welcome from all the staff really but the problem is that the hotel feels and looks like it is in need of a cash injection not to modernise it as that would detract from the history of the place, but just to get it to a decent standard, new carpet , clean paintwork, holes in wallpaper repaired. Great facade but underneath the only saving grace is the excellent staff

  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank welshfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 11 February 2013
Thank you for your feedback.

I have taken note of the comments with regards to the appearance of some parts of the hotel, needless to say we have started an internal refurbishment programme to ensure improvements are made where necessary.

On a positive note I was delighted to hear you found the service from the team excellent.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 January 2013

Arrived quite late at night but received a warm welcome. Walking into the foyer we were really impressed, but when we got to our room we were very dissapointed. The room was small and in desperate need of renovation. The carpet was thread bare and the room was generally dated. My girlfriend insisted I go down to complain.

I spoke with the night manager who had checked us in and we was extremely understanding and helpful. He offered us an upgraded room overlooking the castle which he came to inspect with us. This was a vast improvement on the initial room and what we had expected of a 4 star hotel.

Good breakfast. Choice of juices, fresh fruit, cereal and variety of hot dishes. Also cheese, selection of salami and pastries. We had to attract the attention of a member of staff for coffee as it seemed short staffed. Clearing of dirty dishes a little slow but all in all very good. Again the restaurant was antiquated and needed updating.

Im sure this was once a very grand hotel but it has been left to deteriorate and it needs a total refurbishment. I cant see how they have managed to get 4 stars with the public areas in such disrepair.

The staff I encountered were very professional and polished and for that reason alone I would return to this hotel.

Room Tip: Ask for a Castle view
See more room tips
  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jones355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 23 January 2013
Thank you very much for your feedback.

I was delighted to hear you found the team very helpful.

I have taken note of your comments with regards to the appearance of some parts of the hotel, needless to say we are starting an internal refurbishment programme this year to ensure improvements are made where necessary.

we look forward to welcoming you back in the future.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 January 2013

My husband booked this hotel as a surprise,we stayed here before for our wedding anniversary. Anyway we have had a really tough time lately with family illness and really needed a break. The day before we were due at the hotel we got heavy snow, car stuck and all public transport stopped. I called the hotel to change the booking to the following week or a dat convenient to them & they refused to budge. I explained that I was not cancelling & that the weather was preventing us getting there, they still refused to budge. This meant we were losing the money we paid for the room and we wouldn't get the chance to get away for the night. We were only asking to postpone due to adverse weather conditions. I feel that a huge hotel like this could have been a little more understanding and accomodating and for this reason, I will not book here again. Luckily enough at 2pm the train lines opened but we had a long walk to the train station in very cold & icy conditions. We did not want to lose the money we paid and made the decision to travel.

Staff at hotel are nice and rooms are clean (although floor tiles were cracked in bathroom) but be prepared to meet a stone wall if you find you can't make it. There are a lot of hotels in Cardiff and it is a very competitive business, with people posting experiences on the net and many using the net to choose an hotel I feel that they should be more customer friendly and accomodating.

  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank E D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 23 January 2013
Thank you for your feedback.

I am sorry the team were not able to provide you with accurate information with regards to our policy relating to the poor weather conditions.

I have reviewed your feedback with the front of house team as it is always our priority to improve on any mistakes that have been made to avoid any re occurrence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 16 January 2013 via mobile

Stayed for one night , check in process was quite a breeze!

Hitel location is uts main Plus! Over looking Cardiff Castle is very nice..

Rooms are quite tidy and clean however old they look but its the Hotels theme.. I guess..

But maybe the hotel can join the 21st century and provide a proper internet service instead of the pre historic 512kb speed! That took me back a decade lol

Value isn't so great, however, I came to realize that they had a very nice promo.. Check it.. It sure would make the stay worth the money..

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mokhlid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 23 January 2013
Thank you very much for your feedback.

Please accept my apologies, I very much regret the disappointment caused by the issues you experienced with our wifi facilities.

We have since provided feedback to our external provider to ensure they communicate any failures to us in future, so this can be explained to our guests.

I do hope that you will consider staying at the Angel Hotel again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Angel Hotel

Property: The Angel Hotel
Address: Castle Street, Cardiff CF10 1SZ, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #27 of 76 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Principality Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city's history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, restaurant and bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more   less 
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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