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“Fantastic service”
Review of The Angel Hotel

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The Angel Hotel
Ranked #28 of 73 Hotels in Cardiff
Bristol, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic service”
Reviewed 29 March 2013

Rooms are clean and a good size especially at what is a very reasonable price for a city centre hotel.
The hotel is well placed for shoppers and sightseers but most importantly the service was fantastic. Waiting staff clearly took a sense of pride in their work and made every effort to make us feel welcome.
I am a regular hotel goer due to work and can confirm that you will not normally get service of this quality at such a low price. Thank you for making my stay in Cardiff even more pleasant.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 2 April 2013
Thank you for your feedback.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (330)
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English first
Cardiff, United Kingdom
1 review
Reviewed 26 March 2013

Overall another very good stay at the Angel. For £65 for two people it is great value.
Check in was swift and efficient. The room was in need of updating and a few maintenance issued need to be addressed, however for the requirement of the stay, the facilities were ample. Checkout was again efficient and friendly, knew why we were in the area, which is always nice to have a chat!
Would stay again! Would love room 301 though!!!

Room Tip: Request room 301!
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viclyonshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 2 April 2013
Thank you for your feedback.

I have taken note of your comments to ensure improvements are made where necessary.

we look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2013 via mobile

Recently stayed here for one night we only paid £55 including breakfast which we thought was excellent as the location was very central and the photos of the hotel looked very nice indeed on arrival we wasn't disappointed as the reception leading to grand staircase looked beautiful as we went up to our room it went down hill carpets thread bared cracks in walls the room we had was right at the back of no where and as we entered the room found it very outdated and the room seemed to be on a slant bathroom was nice and clean overall we got what we paid for

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 2 April 2013
Thank you for your feedback.

I have taken note of the comments with regards to the appearance of some parts of the hotel. Needless to say we have started an internal refurbishment programme to ensure improvements are made where necassary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Belfast
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 25 March 2013

Went to Cardiff to meet p with some friends. Last stayed in his hotel about 10 years ago. I arrived the day after the famous Welsh victory over England in the Millenium stadium. Fortunately, the hotel was clean although did I detect the whiff of Brains when I went in? The room I was given was adequate but rather faded with very poor lighting. All was clean. Breakfast was a disappointment in that although traditional, all the cooked food was tepid. Tea was almost tasteless. Overall it wasn't bad for a city centre location. Note that the shuttle bus departs from the stop beside Wetheroons not opposite the Castle as reception insisted.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ulster25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 March 2013

With views of the castle, I found this hotel very charming. Sadly the windows were very dirty on the outer side, so couldn't take a photo of the view from my room...but everything else was lovely.
Had dinner in the restaurant on one night and the service staff were attentive and lovely. Set menu price and food was an added plus.
Breakfast was also delightful. The cosy bar and bar staff made you want to stay inside the hotel, more than you should have,
Front desk staff were very friendly and helpful, rooms very clean and comfortable. Overall a great place to stay in central Cardiff.

  • Stayed March 2013, travelled solo
    • Value
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Helpful?
1 Thank xoMissLeexo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 March 2013

This hotel is the embodiment of fur coat and no knickers! When you walk in everything gives you the impression the Angel is a top class hotel. The lobby is beautiful and the bar well equipped, the staff are polite and efficient. However the whole point of the hotel is to provide you with a good nights sleep, I was travelling on business and so specifically asked for a quiet room, I was given room 315. It was so bad I don't know where to start, there were cracks in the walls, the wallpaper was peeling off. The floor creaked so badly I thought it was going to break. I can accept old furniture if it is of good quality, however the whole room was decked out in the most horrible cheap furniture. It was scratched, the chair was so dirty I wouldn't even put the clothes I had worn on it let alone sit in it. The frame of the veluxe window was rotten and the glass was filthy. And the cardinal of all sins I did not get to sleep until gone midnight because of the noise from the bar behind the hotel which decent glazing would have prevented. The bathroom was just as bad with cracked tiles and holes badly filled instead of the old tiles being replaced. My advice to the owners is go spend a night in a premier inn. I don't want total luxury when I go away on business but I do want it to be clean and comfortable. I have stayed in nicer hostels for far less money. On the plus side breakfast was good, although please get rid of the horrible cheap tinned fruit!

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this review, 2 April 2013
Thank you for your feedback.

I have taken note of your comments to ensure improvements are made where necessary. I have also taken note of the comments with regards to the appearance of some parts of your room, needless to say we have started an internal refurbishment programme to ensure improvements are made where necassary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2013 via mobile

Great location. Lovely old style hotel. Gradually being refurbished and needs it. My room was a small double and a bit gloomy. But the tv was a great size. The bathroom was very good. Carpet by bed threadbare. Food very nice.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lfoster700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Angel Hotel

Property: The Angel Hotel
Address: Castle Street, Cardiff CF10 1SZ, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 73 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Principality Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city's history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, restaurant and bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more   less 
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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