We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Angel Hotel
Nearby Hotels
US$120
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$106
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$109
Marriott Hotels
View Deal
  • Pool
  • Restaurant
Holiday Inn Express Cardiff Bay(Cardiff)(Great Value!)
US$86
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Hilton Cardiff(Cardiff)
US$186
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Novotel Cardiff Centre(Cardiff)(Great Value!)
US$101
Booking.com
View Deal
  • Free Wifi
  • Pool
Jurys Inn Cardiff(Cardiff)(Great Value!)
US$81
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Holiday Inn Cardiff City Centre(Cardiff)(Great Value!)
US$94
Booking.com
View Deal
  • Restaurant
  • Room Service
Future Inn Cardiff Bay(Cardiff)(Great Value!)
US$88
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$85
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$91
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$84
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$101
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$87
Expedia.com
View Deal
  • Free Wifi
  • Pool
Reviews (1,829)
Filter reviews
1,829 results
Traveller rating
441
608
425
203
152
Traveller type
Time of year
LanguageAll languages
More languages
441
608
425
203
152
Show reviews that mention
All reviewsafternoon teagrand staircaseopposite the castlecardiff castlemillennium stadiumlovely hotelbit datedcity centreroom was largeweekend breakcar parkingprincipalitywelshconcert
Filter
Updating list...
1,608 - 1,613 of 1,829 reviews
Reviewed 30 May 2013

This is not a modern hotel - instead it's a hotel with character. Yes, the room carpet was a bit worn in places but it was clean. The furniture may have been a bit dated but was functional and fine - the bed was comfortable and presumably the newest piece of furniture in the room. Reception staff were extremely helpful - we had a small problem with the initial room we were given (it had an extra bed!) but within five minutes of one call to Reception it was sorted and we were given the choice to move rooms or have the bed removed - excellent customer service. The entrance hall and staircase were stunning. We had dinner in the restaurant on one evening and for the price (£19 for 2 courses; £24 for 3) the food was excellent as was the service. The location was very convenient for shops / sights / buses. Would have no hesitation in staying again when in Cardiff. Tip for parking: the hotel car park is small. We arrived when it was full and were advised by Reception to park in Cardiff Arms Park which is across the road and £6 for 12 hours (do not confuse with the pay and display NCP which is directly next door to it).

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Garj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded 2 June 2013

We are very pleased you enjoyed your stay with us at The Angel Hotel here in Cardiff.

It is always a pleasure to read such positive comments about the great service the team have delivered.

Thank you for the feedback about the alternative car parks available, I have discussed with the reception team to avoid any future confusion.

We hope to welcome you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

We spent 3 days at The Angel, choosing a Puma hotel following a wonderful experience at Billesley Manor near Stratford on Avon earlier this year.
The Angel Hotel is in a great location and the initial impression is very good - helpful and friendly reception staff, particularly Sam, and a beautiful entrance hall. The premium room we were given was very disappointing; very tired carpets and decor and a view of a wall from the windows! We returned to reception and were given a different room, 301, which overlooked the Castle and was a much nicer room. The carpet was worn, decor dated, and there were even holes around some wall sockets, but it was better than the first room and it felt like the reception staff were doing the best they could for us.
We enjoyed our stay in Cardiff but would be unlikely to return to The Angel until rooms have been updated, despite the great location and excellent staff.
Having read other comments, we agree that the water pressure for showers and baths is poor but there are other things that let The Angel Hotel down:- such as the lack of tablecloths and grubby chairs in the dining room, and the near-identical dinner menu when we ate-in on Saturday and Monday! Breakfast was good, but the refrigeration unit for fruit etc is unbelievably loud and should be attended to. Seems trivial, but disappointing for a 4star hotel, and way below the level of our previous experience at a Puma Hotel. On checkout, we found several bar charges on our account despite the fact we had chosen to pay cash for drinks. A bit worrying, but fortunately we spotted this and reception staff were happy to adjust the bill accordingly.
We were so impressed with Billesley Manor that we became members of the Puma Hotel 'club'.
We travel frequently and thought we'd always be looking for the nearest Puma Hotel, but now we are not so sure.
I guess we need to look more carefully at Trip Advisor rather than assume all Pumas are the same!

Room Tip: Ask for a refurbished room or one facing the Castle
  • Stayed: May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

Having been to functions there in the past i thought it would be beyond my price range but managed to get a last minute rate for the bank holiday weekend. Check in was quick, the assistant friendly and proffesional. The foyer is very swish but doesnt necassarily go beyond there but the hallways (although creaky as its a very old hotel) are clean and the carpet fun.

The room we had was on the top floor and very spacious, a little dark as there was only 1small window but that was quickly forgotten once we saw the view of the castle :-) Overall the room was clean but small areas missed such as lampshades etc which were very dusty. The bathroom was roomy and again had a small window which was out of our reach to open and it took a bit of a stretch to roll down the blind. The shower was amazing and the bath filled very quickly. I felt that the room and especially bathroom could do with a bit of TLC as areas needed painting, repairing etc but this didnt make us enjoy our stay any less. The best thing about the hotel was the noise- or lack there of, we have stayed in numerous hotels in the city at weekends and this was the quietest by far! Would 100% recomend and stay here again.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lpitman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded 2 June 2013

Thank you for your great review of us here at the Angel Hotel in Cardiff.

I have investigated your comments with regards to the cleanliness of your room with the Head Housekeeper and have instructed for this room to be deep cleaned.

I was pleased to hear you found the team helpful and efficient.

we look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

Perfect location for sightseeing and shopping in Cardiff. The hotel has a lovely feel to it and the hallway is very grand but it could really do with a refurbishment throughout!. Staff were very pleasant. We upgraded on check in for £20 and had a spacious room overlooking the castle and it included free car park. The bed and pillows were very comfortable. Breakfast was ok.

Room Tip: Rooms overlooking the castle are noisy from outside traffic.
  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Denise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded 2 June 2013

Many thanks for taking the time to post your review.

We are very pleased you enjoyed your stay with us at The Angel Hotel.

I have taken note of your comments with regards to the decor of some parts of the hotel, I will investigate them individually with the maintenance team to ensure improvements are made where necessary.

We do hope you will return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2013 via mobile

Location could not be better - opposite castle right in the centre of town. 10 mins walk from the station. The hotel is a little dated - carpets worn out, some of the doors bashed. The pedal bin in our room was broken, the towel rail wasn't working and the furniture was a bit rickety but generally not bad and quite good value. My only problem was the staff in reception. When we arrived one receptionist couldn't work the computer system and then when the other dealt with us told us that our room was not ready and wouldn't be ready for an hour and a half. No apology. We asked if we could leave our bags and went out (we tried to check in at 1400 as per website and confirmation).We returned aaround 6 and another receptionist who again had issues with the system checked us in - no apology for the peevious delay. He was very rude. Would be reluctant to recommend apart from the location such a shame!

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank londontownchap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded 2 June 2013

Thank you for taking the time to post your review.

I am very sorry to read of your disppointment with regards to the service your received from our reception team, feedback such as yours is not the norm and will be reviewed with the team and appropriate action taken to ensure improvement is made.

Although check-in is from 2.00pm we do our best to ensure the rooms are serviced as soon as they are available, I am sorry that it was not possible on this occasion.

Please feel rest assured that your feedback is taken most seriously, we do hope that you will return so that we can have the opportunity to deliver a much more enjoyable experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews