Myself and seven friends were booked in to the Angel by the experience company who organised a stag weekend, as we requested four star accommodation, and occupied rooms 113, 114, 116, and 119 on between 02/05/14, and 04/05/14.
All the rooms, and bathrooms clearly were decorated a very long time ago, as the deco was very tired. As I occupied room 114, information about rooms will be based on the room I occupied.
The room was equipped with a fairly new TV, trouser press, facilities to make hot drinks, an iron, and ironing board.
I found the room, and bathroom were not cleaned to a very good standard, as I could see dust in the bathroom vents, found dirt around the windows, and dirty windowpanes. The linen, however, was spotless.
We were all disappointed with breakfast, to the point that one member of our group skipped breakfast on the second morning. While there was a reasonable choice of cereals, fruits, and hot foods, the quality was not what we expected for the following reasons.
- It appeared that most of the fruit originated from a tin.
- The sausages seemed to have very little meat.
- The bacon we quite tough.
- The hash browns were very greasy.
The poor breakfast and tired deco paled into insignificance in comparison to the utterly appalling service we received from the Night Manager, and his team.
Following check-in, we were told that food, and alcohol would be available throughout the night, provided we allowed the hotel to pre-authorise a sum of money, on a credit card, which I was happy to do, and agreed that they could pre-authorise £200.
On our return, following our first night out, we attempted to order some drinks from the bar, to which we were initially told that we could only have bottled beer, which we reluctantly agreed to. Shortly after, however, we were informed that they were not able to serve any drinks, due to the fact that the tills were not working. When we complained about this to the day manager, we were given a fairly weak excuse about a till audit, which took the tills off-line.
On the second night, when we attempted to order food, and drinks from the bar, the Manager advised us that he will not serve us alcohol as he was “exercising his discursion, as a licensee” not to serve alcohol, and was not able to serve food, as no food was available. As a result of which, we were forced to trudge to the local McDonalds for food, in the early hours of the morning.
We will be contacting the company who booked our stay at the Angel, as we were charged a premium to stay in four star accommodation, and no part of our experience at the Angel Cardiff can be considered four star.
- Official Description (provided by the hotel):
- The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Principality Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city's history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, restaurant and bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more less
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- Also Known As:
- Barcelo Cardiff
- Angel Hotel Cardiff
- The Angel Hotel Cardiff, Wales