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“Not worth the money!”
Review of The Angel Hotel

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The Angel Hotel
Ranked #28 of 73 Hotels in Cardiff
Southport, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not worth the money!”
Reviewed 19 June 2014

Stayed here on business this June. I was surprised at how poor the room service food was (can only assume the restaurant food is the same quality). Pizza was inedible so I left it (giant chunks of garlic and more onions than I could count!) and the pudding wasn't worth the money. No toiletries in the bathroom (e.g. hand soap etc), not very clean and very old decor. Breakfast buffet was minimal with very poor selection and dirty crockery. Will not be staying here again - will be at the Holiday Inn across the rd - far better!!

Room Tip: Ask for a corner room - they seem to be bigger
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hcdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoanneMcElveen, General Manager at The Angel Hotel, responded to this review, 1 July 2014
I very much regret the disappointment caused by the issues you have detailed.

I have taken note of your comments and will review them individually with the team to ensure improvements are made where necessary.

Thank you for highlighting your concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (319)
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English first
Port Talbot, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 June 2014 via mobile

When booking our room, we were asked if we would like a quiet room. Naturally we said yes. Well if the room we stayed in was what you call 'quiet' then I pity people staying in the 'not so quiet' rooms. We had to leave our room and find a shop selling earplugs or we'd have been awake the entire night. As for the hotel itself, the entrance is very beautiful but I'm afraid that's about it. The lifts very so narrow that squeezing our luggage into them was a nightmare. Our twin room was very small also with no place to put our cases. The net curtains were full of dirty brown marks and the windowsill looked like it hadn't been painted since the place was built. Definitely won't stay here again.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Marie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales Uk
Level Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 18 June 2014

The Angel hotel is nestled between Cardiff Castle and the Millennium Stadium two cultural icons of Wales but is not out of place as it has been around since the 16th Century. There are newer, bigger brand hotels to choose from but if you’re after charm, atmosphere and good old fashion service then look no further.
My first point of contact was Daniel Reid Operations Manager who answered my e-mails and questions promptly, professional and friendly. This vein carried on to reception where at 15.30 our room was not ready, Lina even though coming to the end of her shift endeavoured to find a room for us and we were given a upgrade to room 224 very good service.
The room allocated was actually a suite with the obligatory robes two televisions, fridge, and safe. There was plenty of natural light and an added bonus was the delicious welshcakes. The bed was comfortable but as I like the windows open from 6am there must be bins nearby as they are constantly being filled and it was quite noisy. The bathroom as expected was spacious I found it odd the only soap dispenser by the bath was about four foot on the wall ideal for showering but not for relaxing in the bath.
The evening meal was exquisite we had a three course meal for £23.00 Andre the Chef is to be complimented the menu was varied and presentation and taste was first class. Jackie who served us was approachable, gregarious and professional a credit to the hotel. I enquired if there was a cheese board selection and Jackie sorted it out with the Chef superb service. The breakfast in the morning was fresh, hot and always replenished. All the staff I encountered came across genuinely happy to help including Tereza at the bar and Dave and Karen on the final days reception. All I can say if you’re in Cardiff check this hotel out.
Yes a first class hotel with staff to match.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank postypaulh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoanneMcElveen, General Manager at The Angel Hotel, responded to this review, 1 July 2014
Thank you for taking the time to provide your feedback.

Feedback such as yours will help us tremendously.

We do hope you will return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cooper City, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 June 2014

This hotel is very centrally located in Cardiff! It's across the street from Cardiff Castle and just down the street from the stadium, which we had a lovely tour of! There is plenty of shopping in the area and restaurants! The hotel is a great value for the money and I enjoyed my stay there! The staff was very friendly and helpful!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqueline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoanneMcElveen, General Manager at The Angel Hotel, responded to this review, 1 July 2014
Thank you for your feedback. I was pleased to read you had an enjoyable time.

We do hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 June 2014

Everything was fine including the price. The staff, food and location were well worth the cost. My only criticism was the organisation at breakfast time. Unfortunately the staff could not keep up with the demand so some items of food were not available. It didn't help that the hotel had the wrong surname.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoanneMcElveen, General Manager at The Angel Hotel, responded to this review, 1 July 2014
Thank you for highlighting your concerns.

Your feedback will be shared with the appropriate head of department to ensure improvements are made where necessary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2014

The hotel was clean, room service efficient, with a generous breakfast (even if the eggs were a bit overcooked). I would have liked more tea bags/milk in the room. These did not appear, even though I made it obvious that I had used up the existing supply. I could have asked for these at the desk and I am sure that they would have been forthcoming, however. Otherwise everything fine and I was very comfortable as well as being made to feel welcome.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Polly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Cardiff, Wales, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2014

Took my mother in law who is 86 and my two daughters for our birthdays. Read a poor review just before we left and was feeling disheartened but what a different experience we had! The staff were so polite and helpful, I thought the room had a faded elegance and was full of happy people really enjoying their afternoon teas. I had forgotten to mention that my one daughter does not like butter and we asked for a few extra sandwiches made without. The staff were so kind and in a short while returned with a plateful of freshly made sandwiches without butter. We asked for extra hot water to top up the tea, they offered a fresh pot which was brought to us very quickly. There was no rush we were given plenty of time and attention. Well done Angel Hotel for giving us a lovely afternoon birthday tea and thank you to all the staff who were working on Saturday 14th June 2014 , you made our tea memorable. xxx

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoanneMcElveen, General Manager at The Angel Hotel, responded to this review, 1 July 2014
Thank you for your feedback. The team were delighted to hear you had an enjoyable time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Angel Hotel

Property: The Angel Hotel
Address: Castle Street, Cardiff CF10 1SZ, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 73 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Principality Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city's history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, restaurant and bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more   less 
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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