we arrived here for a wedding reception down an extremly pot holey lane. we arrive here and was not greeted by a member of staff and was left wondering around to find the reception i was attending! finally found where we wre ment to be.. the room was musky in smell the staff got our drinks order wrong twice and the drinks were also very expensive here!! food was lovely which is proberly my only plus point here. altho the food was taken away far to early and just thrown away when people were still eating!!!! towards the end of the evening we waited nearlly 30 mins to buy a drink but the bar staff seem to have disappered and nowhere to be found.. another guest got fed up of waiting and served themselfs! this caused the manager to be called who closed the bar and the venue!! so ended our eve very quickly (dont agree with helping yorself but idfthere was staff there it wouldnt have happened.) i know off friends who were staying here at the hotel and rated the venue even worse poor customer service, room in poor condtion, bed uncomfortable and smelly. so overall i would not visit this place again nor would i recommened it!
- Official Description (provided by the hotel):
- A beautiful, traditional hotel set amongst secluded gardens, yet close to the centre of Cardiff, the St. Mellons Hotel was originally a large country house. With high standards of service and an emphasis on luxury, today the hotel comprises 41 en suite bedrooms, all stylishly furnished, as well as a wealth of leisure facilities including swimming pool, Spa Works beauty salon and rejuvenating spa amenities. Guests seeking the finest cuisine can indulge their curiosity at our Llanarthan Restaurant. Outside the hotel, guests can take a relaxing wander in the extensive hotel grounds or discover the sights and sounds of Cardiff only a short journey away. We acknowledge the gracious living of an earlier age, yet appreciate the contemporary desires of today's guests. ... more less
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- Also Known As:
- Best Western Cardiff
- Cardiff Best Western
- St. Mellons Hotel Cardiff, Wales