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“Not a 4 star hotel”
1 of 5 bubbles Review of St. Mellons Hotel

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St. Mellons Hotel
Ranked #45 of 76 Hotels in Cardiff
Cambridge, United Kingdom
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not a 4 star hotel”
Reviewed 1 June 2009

We stayed here for a relaxing spa holiday. The restaurant staff and food was terrible, the rooms in the chalets need updating, the bar closed at 11pm and was impossible to get drink after that even from room service. This was not a 4 star hotel, Ive staying in much much better. Was diffiult to park and the car park was full of rubbish. Not happy and would not stay there or reccommend. The only good thing was the pool although the steam room and sauna was out of service for our stay.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jumping55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHIML, General Manager at St. Mellons Hotel, responded to this review, 8 June 2009
Please be assured that all at the St Mellons Hotel take any comment very seriously, and I can only apologise for the disappointment you felt regarding our restaurant. we are a three star hotel, and offer a 24 hour night service on the bar, and I am unsure as to why you could not get served once the main bar had closed for the evening.

I am sorry that the steam room and Sauna were out of service during your stay, but sometimes we have maintenance issues that cannot be repaired by our in house team

Thank you for your constructive feedback, please be assured it will be passed onto the relevant departments. Without such comments we cannot hope to improve the quality of the hotel and the services offered.

I look forward to welcoming you back to the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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476 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • Any
English first
London
Level Contributor
3 reviews
Reviewed 20 April 2009

I stayed at St Mellons on a business trip for a week in March and generally the place was OK but could have been a lot better. The food, location, setting, facilities (gym and pool) were all excellent, but the attention to detail and staff were not up to scratch.

I had to wait approximately 30 minutes to check in, and gaining internet access was very slow also. Rooms were adequate but no more and the hotel's interior seemed drab and in need of updating.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonCityGirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2008

I'm assuming that we must have stopped here at the same time as "tr00dle" below, because we had drunken vomiting wedding guests outside and an unannounced fireworks display (at 10:30pm) as well, that woke up our 8 year old son. Not impressed with that. The drunk guests couldn't be helped, but a warning about the firework display would have been appreciated.

A shame really, because the main part of St Mellons Hotel seems like a nice place; the staff were excellent; some of the most friendly, polite and eager hotel staff I've ever met. The food was absolutely wonderful; a wide variety of original meals to choose from, with a child friendly menu as well. The swimming pool was very nice as well, enjoyed by my wife and son.

We were based outside of the main hotel building in what looked a bit like a motel. The rooms weren't too cramped, the bathroom was ok (but could have done with some blinds on the frosted window slats) but the noise from the water pipes whenever any of the neighbours used the toilet/sink/shower was incredible.

Although we were a little disappointed, I would certainly recommend this hotel to anyone on the caveat that they made sure they were stopping in the main hotel building, and that there weren't any weddings on at that particular time!

  • Liked — The wonderful staff and the magnificent food
  • Disliked — The slightly shabby motel out buildings
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MikeFishcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHIML, General Manager at St. Mellons Hotel, responded to this review, 1 August 2008

Please be assured that all at the St Mellons Hotel take any comment very seriously, and I can only apologise for the lack of warning regarding the fire works, which were part of one of the wedding celebrations.

Thank you for your constructive feedback, and your kind comments regarding the staff, which I have passed onto the relevant departments. Without such comments we cannot hope to improve the quality of the hotel and the services offered.

I look forward to welcoming you back to the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales
1 review
Reviewed 14 July 2008

We stayed in this hotel for three nights over a weekend. The first night there was a wedding reception in the hotel, and we had drunk guests hammering on our door and vomiting outside. The second night we were woken by a fireworks display (another wedding party).

We were staying in an annexe to the main hotel, perhaps that was the problem. The rooms were reasonably nice, but there was a leak in the roof, causing a large wet patch on the carpet, and the shower came on at random times.

The staff were very pleasant, and the food was good, but breakfast on the last morning was late, and we weren't offered tea/coffee or toast, but had to request them.

All in all, not worth the cost. Oh, and some confusion arose because there are two separate hotels listed - this one and the St Mellons Golf Course hotel - they are in fact the same place.

  • Liked — the bathroom
  • Disliked — the noisy guests
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tr00dle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHIML, General Manager at St. Mellons Hotel, responded to this review, 1 August 2008
Please be assured that all at the St Mellons Hotel take any comment very seriously, and I have discussed the points raised with the relevant Departmental Managers. I can only apologise for the lack of warning regarding the fire works, which were part of one of the wedding celebrations.

Thank you for your constructive feedback, as without such comments we cannot hope to improve the quality of the hotel and the services offered.

I look forward to welcoming you back to the hotel in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about St. Mellons Hotel

Property: St. Mellons Hotel
Address: Castleton, Cardiff CF3 2XR, Wales (Formerly BEST WESTERN St. Mellons Hotel)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — St. Mellons Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
A beautiful, traditional hotel set amongst secluded gardens, yet close to the centre of Cardiff, the St. Mellons Hotel was originally a large country house. With high standards of service and an emphasis on luxury, today the hotel comprises 41 en suite bedrooms, all stylishly furnished, as well as a wealth of leisure facilities including swimming pool, Spa Works beauty salon and rejuvenating spa amenities. Guests seeking the finest cuisine can indulge their curiosity at our Llanarthan Restaurant. Outside the hotel, guests can take a relaxing wander in the extensive hotel grounds or discover the sights and sounds of Cardiff only a short journey away. We acknowledge the gracious living of an earlier age, yet appreciate the contemporary desires of today's guests. ... more   less 
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Also Known As:
Best Western Cardiff
Cardiff Best Western
St. Mellons Hotel Cardiff, Wales

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