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The Royal Hotel
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Reviews (1,356)
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All reviewscinema roomcentral locationdeluxe roomcomplimentary bottle of winetrain stationcar parkst mary's streetlovely hotelexcellent locationhigh streetwould stay againmillennium stadiumstreet noisehotel barcooked breakfasttea and coffee making facilitiesreception area
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Reviewed 28 July 2013

Stayed here last year and had a great time. This year not so good as everything went wrong.. To start air con was not blowing out cold air due to the fact the vent was so dirty with fluff and dust which we wiped it with a towel and it all went over the floor, Then asked for an iron and ironing board and nearly got electrocuted because water was coming out of the iron plate and plug was showing wires because plug screw and come loose. NOT GOOD!! Breakfast what a nightmare! There was 3 of us and 2 meals came out 1 was ok and the other had not everything on it and went back then to top it off my other friend waited 25 mins for her's. Does it really take 25 mins to cook a fried breakfast? I think not. There was another party of 8 that waited 45 mins for theirs! Sort it out Royal hotel Cardiff! Last thing we were on the 5th floor and the lift decided to break down so had to walk down numerous flight of stairs. Very disappointed on this visit but it is a good hotel in a great location just needs to sort issues out

Room Tip: deluxe rooms are the best size with bath and shower. Doubles can be a little on the small size.
  • Stayed: July 2013, travelled with friends
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Thank lovesagoodnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

The feel of the hotel leads you into thinking that you will have a good experience but unfortunately that's as good as it gets. The staff are 'script robots' unable to deal with anything outside of their very basic concept of service. The room was clean but was located at the front of the building which overlooks St. Mary's street. The wall of noise (despite being on the 5th floor) from the drunken masses at 2 am, and 3am and 4am meant a very poor nights sleep. Definitely not worth the money and service needs urgent attention.

Stayed: July 2013, travelled solo
Thank R_bournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

Whilst this hotel is well situated close to the stations, stadium & bars/restaurants, I did expect more having paid nearly £400 for one double & one single room & that didn't include breakfast! Our rooms were very small & in the tiny cramped bathroom I had to climb over the toilet to stand in the shower. The toiletries were very meagre too=one small piece of soap, one small sachet of shampoo & shower gel & that was for two people. No shower cap, no biscuits etc. On a positive note the staff were lovely, extremely helpful & the food was good. On arrival we had difficulty finding the entrance which is described as discreet in the hotel guide but it is actually hidden away & then once inside you have to take the lift up to reception. The air conditioning in our room was ineffectual but we were provided with a welcome fan. Considering what we paid I don't think it was worth it, presumably the prices were bumped up because of the Bruce concert?

  • Stayed: July 2013, travelled with family
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Thank gill060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

This is an ideal location for a visit to this city, it is right in the centre of the shopping area and only a short walk away from the castle.
The rooms are clean and reasonably sized. The price is below what you would expect to pay for this location.
The breakfast seemed slightly better than the usual one in this standard of hotel.
The staff were friendly and helpful.

  • Stayed: September 2012, travelled on business
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Thank Ron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

My two friends and I got a triple room for 3 days we can over from Dublin. We had the best time the hotel was amazing the staff were so friend a week later and we are still them and are going back in October and we will defiantly be staying here again it was like a home away from home cannot fault the place one bit can't wait to see you all again from the 3 Irish girls Emma Stacey and Amanda

  • Stayed: July 2013
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1  Thank EmmaPoole89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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