We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nive hotel but shame about the breakfast” 4 of 5 bubbles
Review of The Royal Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Royal Hotel
Ranked #18 of 76 Hotels in Cardiff
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nive hotel but shame about the breakfast”
4 of 5 bubbles Reviewed 5 August 2014

We were visiting Cardiff for a few days and wanted a hotel close to St David's Hall. The Royal fitted the bill nicely. Unfortunately it has no car park but there is a NCP close by. The hotel will give you discounted parking there for only! £12 per 24 hours. However, at the car park you can buy a weekly pass for only £25. If you are staying longer than two days this offers much better value for money and the weekly ticket allows you to go in and out of the car park as often as you want.

Our room was very nice with a large screen TV. The secondary double glazing was strange. It consists of a huge window which opens into the room. However, it would not shut properly so we could not shut out the noise from outside. (however it was not too noisy when we were there (July 1 - 6). The bathroom was spacious. The wardrobe had only 4 (i think) hangers! No where near enough for a stay of more than one night. The free Wi-fi was a bonus and very welcome.

The hotel entrance is a little strange as you have to take the stairs or a lift to get to reception. The staff were very friendly and helpful.

Breakfast is another matter. As an add on it costs about £9.00 if booked in advance or £11.50 if not booked. Their website states that breakfast is cooked to order and consists of fried egg, bacon, cumberland sausage, black pudding, tomato, mushrooms and baked beans. This proved to be untrue!!! The breakfast was on hotplates in the luxurious and magnificent Captain Scott room The fried eggs were swimming in grease. It was not self service and you had to wait for one of the two staff members to come and serve you. the continental breakfast items were self-service and you had to make your own toast, just as you do in cheap hotels.

I spoke with the operations manager who said that breakfast was served this way when the hotel was busy. I suggested he stated this on the website and he said he would change it. Now, one month on, it has not been changed. The breakfast is VERY expensive for what you get. There were no kippers (again promised on the website). You would do better to book room only and have breakfast at one of the many eateries close to the hotel.

We had prepaid the total cost of the hotel well in advance but on checkout a spurious charge had appeared on our 'bill' for Corona? about £2.60. We didn't buy anything in the hotel so obviously this was an accounting error and was removed so that we didn't have to pay any extra.

I would not hesitate to stay at The Royal again but would only stay 'room only' for the reasons above.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Revnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,147 reviews from our community

Traveller rating
    408
    417
    212
    58
    52
See reviews for
107
552
70
143
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Exeter, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

Central Location, Rooms very nice and Breakfast is good!

If you hunt around online you can find discounted evenings, so you can get it reduced to £70. Also the reception runs a special rate for the local NCP car park so call reception before you pay loads for parking!

Best place we have stayed in Central Cardiff

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank PatBateman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

My son and I stayed here for three nights in July. Found all the staff very friendly and helpful. Beds very comfortable and rooms fairly clean. Thought bathroom could do with a refurb though as looms slightly on the tired side. Hotel very well placed as right In middle of high street, close to all shops, pubs, eateries etc. Aircon a godsend as can be very warm and no windows open. We were on third floor and found it very quiet even though we stayed for speedway weekend which included Friday and Saturday night. Would stay here again. Free wifi also very good.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank JulieMoly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 August 2014 via mobile

We have just had a lovely stay for two nights great room on the 6th floor shame the air conditioning didn't work and the shower kept giving up while showering. But put that aside and had a great stay.

Stayed July 2014, travelled with family
Helpful?
Thank barry098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea County, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 August 2014

It might not have the view but the rooms and staff made up for that, for the price we paid I didn't expect such luxury, I enjoyed every moment of my stay there, I know where il be staying whenever I visit Cardiff.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grays Thurrock, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

Located right in the center of Cardiff, the Royal hotel is a great place to stay. If your there for a night out, or a longer stay then its ideal. Staff are really friendly and helpful. Had a few issues in the room we stayed in, but they were resolved very easily. Will stay here again for sure.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank mark_3712014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales, United Kingdom
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

Regular come here for a weekend away even though it's close to home. Lovely rooms and close to the heart of Cardiff. Cheap rates and I would definitely come again. Even though our room overlooked Mary Street it wasn't loud at all. Our most recent visit our TV did not work and someone came up to fix it immediately.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CourtneyJones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
0.1 mi away
Clayton Hotel, BW Premier Collection
0.3 mi away
Premier Inn Cardiff City Centre Hotel
0.4 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 76 in Cardiff
4.5 of 5 bubbles 2,096 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Novotel Cardiff Centre
0.1 mi away
Sandringham Hotel
Sandringham Hotel
#21 of 76 in Cardiff
4.0 of 5 bubbles 879 reviews
0.2 mi away
Radisson Blu Hotel, Cardiff
Show Prices
Show Prices
Show Prices

Been to The Royal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Hotel

Property: The Royal Hotel
Address: 88 St. Mary Street, Cardiff CF10 1DW, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Royal Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
The closest hotel to the Millennium Stadium gates. The Royal Hotel is the oldest of all the Cardiff hotels and has been welcoming guests to our fantastic city since it first opened it's doors in 1866. Our rich history includes the Captain Scott Room, where Captain Scott and his expedition team held their final public banquet before setting sail to the South Pole. Home to the Barbarians for 25 years etc. etc. Recently refurbished throughout, we're working on the next stages including free WiFi now available in every bedroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com and Odigeo so you can book your The Royal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hotel Cardiff
The Royal Hotel Cardiff, Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing