We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Worst two nights sleep ever!” 2 of 5 bubbles
Review of Travelodge Cardiff Central Queen Street

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Travelodge Cardiff Central Queen Street
Ranked #38 of 76 Hotels in Cardiff
St Austell, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Worst two nights sleep ever!”
2 of 5 bubbles Reviewed 9 August 2014

Worst sleep ever had in a hotel. The room was so hot it was unbearable. Window would only open an inch for safety reasons but there was no ventilation at all, it was like trying to sleep in a sauna! We told the receptionist who just said the window wouldn't open any further for safety reasons and acknowledged it was very hot - helpful! The first night was spent tossing and turning (and sweating!). The second night was even worse - again the room was unbearably hot but we were also woken around 3a.m by people shouting, swearing and slamming doors in the corridor. Mr partner got out of bed (should I say off the bed as it was too hot to get under covers!) to see through our spy hole in the door that there was trouble in the hallway with some men and women which the security guard was doing his best to deal with. The doors continued to be slammed and the women shouting and talking for nearly an hour. In the morning we went to checkout and explained about the unbearable heat in the room and got told by another receptionist that we should have asked for a fan!! Why didn't the first receptionist offer us one? I went on to complain about the disturbance in the night and the receptionist didn't seem aware of how to deal with my complaint and wouldn't even look at me when I spoke to her. Another woman came out from the back office and dealt with my complaint more efficiently and said we would be refunded half of our stay (£80) and would receive a voucher to use in any travel lodge via email. This was 2 weeks ago and we have not received anything. Ideal position for centre of Cardiff - can put up with noise from pubs/clubs but not willing to put up with noise/disturbance in the actual hotel - Do not stay here if the weather is warm!!

Room Tip: Don't stay here
See more room tips
  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Natalie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

513 reviews from our community

Traveller rating
    117
    160
    103
    65
    68
See reviews for
104
170
35
71
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Bristol, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 4 August 2014

Hottest most uncomfortable room I have ever stayed in my life even beat the tropics. No ventilation in the room what so ever no, 3 windows radiated heat into the room and only one of the windows opened about an inch not even the extractor fan in the bathroom worked. Don't stay here if it is going to be warm


  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
2 Thank Andysh99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Liverpool, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 August 2014

We had a brilliant stay here. We came down to Cardiff for a wedding and the hotel was perfectly placed for central Cardiff. The room was just perfect for us, had everything we needed. The room and bathroom were spotlessly clean. We were initially worried about the noise of the city but actually we were pleasantly surprised, it was completely quiet and peaceful. We had a great night sleep!

The best thing about the hotel was its staff. Right from the beginning we were made to feel warmly welcomed by Tom on the front desk. He kindly went out his way to help us find directions to our wedding party and gave us excellent suggestions were to go in the city. When you stay in budget hotels you kind of get used to a frosty reception, so it was such a pleasure to stay somewhere where you felt like it had 4 star hospitality and they actually cared!

Thank you for a great stay and will definitely see you next time we are in Cardiff.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

Perfect for families, quiet, spacious and proper childrens beds (1 place in Cardiff has a bunk over the parents heads - not a travelodge!) A wonderful nights sleep and we were given two fans to keep us cool which they did, the shower was easy to use and beautiful linen and soft towels. Stunning choice for breakfast, well worth having and delicious! Shops nearby - this ones near Superdrug, just of Queen Street - locals were not sure when we asked for directions but that made it more fun to find. Definately returning in 4 weeks.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank mumof32013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbro
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

I don't think I stayed in the same hotel as some recent reviews!!

I have to say I was very surprised how much of a great experience we had staying here for 2 nights, Friday 11 - Sunday 13 July.
I made this booking at 2 weeks notice before attending the speedway GP due to the original accommodation I had booked 1 year earlier to be told the hotel had been sold so no booking & after reading some reviews after I had booked I was thinking what have I done booking there.

From the minute myself & 11 year old son checked in on the Friday to checking out on the Sunday all the staff where so friendly and helpful they couldn't do enough for you (only met the day time staff). I did phone the hotel a couple of days before arrival asking for a room located to the rear of the hotel due to the comments regarding the noise from the nightclub over the road which they did for me. The room had been recently refurbished, was spotless clean yes warm but bearable & so peaceful.

Breakfast was basic but still good.

Location was perfect for the Millennium Stadium about 5 minutes walk, perfect for shopping bang in the middle of the shopping area.

Will be re-booking here for next years speedway GP when rooms go on sale.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank borojules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 July 2014

We where looking for A hotel for A couple of nights . We where meeting my partners Dad so needed A basic hotel . We arrived on 5-5-14 . Paid £10.00 for early check in which was fine and what I expected . The room was fine everything worked it was What you expect from this type of hotel . Bed was fine . The 2 days flew bye world stay again

Room Tip: I think the high flloor are better
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cartoon2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 16 July 2014

Considering I work for a well known hotel chain, the stay I experienced on Saturday 12th July was unacceptable. I appreciate that this is a budget city centre hotel & majority of guests visiting are there only for the location, however I would still expect some kind of customer service. The room price was disgusting, whilst I appreciate there was a big city event on this does not validate an excuse to bump the prices up, especially when it was a price you pay for a 4* hotel. Perhaps if the Customer service myself and my friends has received was better, I wouldn't be writing this complaint.

Where shall I start, the basic room was to be expected, however the dirty walls and carpet were not, this is not acceptable.

Secondly, we had no issues checking in, the issue we experienced is when we came back after a night out to be greeted by a Secruity guard checking guests into their rooms. We had 3 people staying in the room, to be told this was not allowed and the Secruity Guard was quite happy to throw one of us young girls out onto the streets of Cardiff to find accommodation elsewhere. We even offered to pay for an additional room!!!! You do not throw a young woman onto the streets in the early hours of the morning whether we were in the wrong or not. Surely abit of common sense and guidance wouldn't go a miss but the secruity guard clearly showed no remorse. So rude!

Thirdly, the Reception staff were digustingly rude, never, ever have I received such bad customer service, no effort was made to accommodate us and we ended up leaving the hotel that morning at 7am after receiving threats from the Receptionist. We had no sleep, the receptionist reduced one of my friends to tears and even when we were forced to sit in the hotel lobby for hours they were too busy going outside to smoke to even worry about us. This is not something you expect from a known hotel chain. The staff who were working on the late shift on Saturday 12th July / Sunday 13th July need some kind of discipline or re-training in customer service!!

After this experience I will never stay with a Travelodge again and I sure as hell hope future guests choose to stay away. Absoutely disgusting.

  • Stayed July 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank EmD06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
0.3 mi away
Travelodge Cardiff Central
0.2 mi away
Sandringham Hotel
Sandringham Hotel
#21 of 76 in Cardiff
4.0 of 5 bubbles 880 reviews
0.2 mi away
Premier Inn Cardiff City Centre Hotel
Show Prices
Show Prices
Show Prices
0.3 mi away
Ibis Cardiff
Ibis Cardiff
#24 of 76 in Cardiff
3.5 of 5 bubbles 1,102 reviews
0.1 mi away
Jurys Inn Cardiff
Jurys Inn Cardiff
#14 of 76 in Cardiff
4.0 of 5 bubbles 939 reviews
0.5 mi away
Hotel ibis budget Cardiff Centre
Show Prices
Show Prices
Show Prices

Been to Travelodge Cardiff Central Queen Street? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Travelodge Cardiff Central Queen Street

Property: Travelodge Cardiff Central Queen Street
Address: The Friary 36 Queen Street, Cardiff CF10 2RG, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Wheelchair access
Hotel Style:
Ranked #38 of 76 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Travelodge Cardiff Central Queen Street 2.5*
Number of rooms: 5
Reservation Options:
TripAdvisor is proud to partner with Travelodge Hotels Ltd so you can book your Travelodge Cardiff Central Queen Street reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Cardiff Central Queen Street Hotel Cardiff
Travelodge Cardiff Central Queen Street Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing