Worst sleep ever had in a hotel. The room was so hot it was unbearable. Window would only open an inch for safety reasons but there was no ventilation at all, it was like trying to sleep in a sauna! We told the receptionist who just said the window wouldn't open any further for safety reasons and acknowledged it was very hot - helpful! The first night was spent tossing and turning (and sweating!). The second night was even worse - again the room was unbearably hot but we were also woken around 3a.m by people shouting, swearing and slamming doors in the corridor. Mr partner got out of bed (should I say off the bed as it was too hot to get under covers!) to see through our spy hole in the door that there was trouble in the hallway with some men and women which the security guard was doing his best to deal with. The doors continued to be slammed and the women shouting and talking for nearly an hour. In the morning we went to checkout and explained about the unbearable heat in the room and got told by another receptionist that we should have asked for a fan!! Why didn't the first receptionist offer us one? I went on to complain about the disturbance in the night and the receptionist didn't seem aware of how to deal with my complaint and wouldn't even look at me when I spoke to her. Another woman came out from the back office and dealt with my complaint more efficiently and said we would be refunded half of our stay (£80) and would receive a voucher to use in any travel lodge via email. This was 2 weeks ago and we have not received anything. Ideal position for centre of Cardiff - can put up with noise from pubs/clubs but not willing to put up with noise/disturbance in the actual hotel - Do not stay here if the weather is warm!!
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- Also Known As:
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- Travelodge Cardiff Central Queen Street Wales