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“Poor quality hotel for the price you pay”

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Premier Inn Cardiff (Roath) Hotel
Ranked #18 of 73 Hotels in Cardiff
Northants
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Poor quality hotel for the price you pay”
Reviewed 29 January 2012

First and foremost, we are regular Premier Inn (and back in the day, former Travel Inn) customers and have stayed here around three times over the past four years.

And each time we have stayed here, the place just seems to get worse.

The building itself is quite shabby and looks to be a refurbished 1970's office-block.

The best/better bits:

Unless the Cardiff hotels have taken a bit of a hit (often the case with major music & sporting events), there is ample parking.
For less than £10 per person, you can purchase a day-pass to the attached David Lloyd leisure centre, which features a full spa and typical gym aside from this, this particular club is a specialist racket club (tennis, badminton, squash etc).
The hotel being an out-of-town location is very quiet but is ideally placed within 5 minutes of the M4 and just 10 minutes car-journey / 60 minutes walk from town / Queen Street Station, and just 10 minutes walk from the nearby retail & leisure parks (Halfords, Maplin, Sainsburys, TGI Fridays etc).

The room is presented with typical Premier Inn fair and the staff are usually quite helpful, however, it is their lack of fore-thought and not responding to repeat requests that has caused me to rate them as average.

The hotel itself is not a good representation of Premier Inn, it resembles both inside and out a typical 1970's government building complete with the repression from that era; my major complaint regarding the rooms is that they are not well insulated/sound-proofed ensuring that noise can be heard from many rooms away.

During our last visit (17.09.11 - my 30th) despite the other guests doing their best not too make too much noise, we (us, and those in the surrounding rooms) were kept awake most of the night as a result of very squeaky/creaky flooring - the hotel was packed and we ended-up on the ground floor right next to the entrance to the leisure centre (we had stayed in this room in 2009 and had experienced a similar night - maybe repairing the floor and ensuring guest satisfaction is not high on the agenda??).

Upon our arrival we were advised that this room (room 5 I think) was the only one available; we took the room spent around 30 mins dealing with the noise of the floor before asking if there were other rooms free in either this or other nearby hotels (we also asked for Caerphilly as this is within 10 miles of Cardiff).
We were advised that there were no other rooms available in this hotel but there were rooms in other hotels but to transfer to another site would incur additional charges (it was either having to pay the full price in both hotels or pay full-price in one and half in the other) thus keeping-us tightly locked into our room and poor customer service - similar experiences by friends in other hotel chains has resulted in free transfers.

It was only on check-out that we were advised by the day-staff that we were incorrectly informed of the hotel transfer the previous evening and that as we had not enjoyed our stay and that the fault is rectifiable, that Premier Inn would provide us with the Good Night Guarantee - had they had agreed to transfer us, Premier would have made money rather than loose it - it also appears as though we were not the only ones - there was a stack of guarantees also on the desk awaiting processing.

This hotel is probably not the best in the chain and certainly not the best of the chain in the area; a better night for roughly the same price (or lower) can be had in: Premier Inn Caerphilly (cheaper but 8 miles from Cardiff city centre / Bute Park - consider if you plan to go to the Brecon Beacons); Cardiff East (also about 8 miles away but even quieter) or Cardiff City Centre South (quiet but walking distance to the centre).

Room Tip: Only the top-level rooms seem to be the best; the ground floor rooms appear to be the worst rooms av...
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  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank arcticsponge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Haverfordwest, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 27 January 2012

My husband and I stayed 1 night with our son in order to visit family. The is the second occasion of staying at this Premier and we cannot be more pleased with the service.. Excellent clean room, plenty of tea and coffee left out complimentary also the usual bathroom soaps etc. Quiet no issues with parking ideal location for town centre and bay. Food available at David Lloyd tennis centre completely un linked to Premier Inn catering but will let you in once you state where you are staying, we would not race to recommend their food as small potions over priced. Plenty of other restaurants and eating places on Newport Road though!!

  • Stayed December 2011, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank D T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weymouth, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 January 2012

Stayed here for a weekend in a family room. Drive to hotel is through an industrial estate but don't let put you off! Welcomed by two lovely receptionists and our room was great. Very big, clean and had a lovely sized bathroom! Receptionists couldn't have been more helpful with directions and places to eat. Didn't eat in David Lloyd but is there as an option! Easy drive into Cardiff City Centre. Would definitely stay again!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Main690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisbech Saint Mary, United Kingdom
Level 6 Contributor
205 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 17 January 2012

Clean room.Very Helpful Staff.Would stay there again when visiting friends
Restaurant next door in the David Lloyd Club.Wasn't hard to find when you knew what to look for .It is at the back oif the Heath Club and just keep following the signs

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FalmouthLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caernarfon
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 13 January 2012

Often use Premier Inn but must admit I was a bit reluctant because of the location to use this one.(its in a semi industrial/ retail area). On arrival we were met by a cheerful welcoming young receptionist who could not have been more helpful.We also dined at the David Lloyd centre attached to the hotel.To say we were taken aback by the food served here would be an understatement. Evening and the following morning's meals were absolutely super. Deliscious food and presentation to match most good restaurants all this at a most reasonable cost too.If you can see beyond the location stop here its a real peach.

Room Tip: cant imagine that any of the other rooms would be better.
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  • Stayed January 2012, travelled as a couple
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Helpful?
Thank ken g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corby, United Kingdom
1 review
Reviewed 31 December 2011

Hotel fine. Tricky to locate using satnav. Receptionist did an excellent job of guiding me in over the telephone "hands free of course" the local road layout (councils) does not help.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Richard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Cardiff (Roath) Hotel, responded to this review, 2 January 2012
Thank you for taking the time to review your stay at our hotel.Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level 5 Contributor
55 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 December 2011

We stayed the the Premier Inn at Roath during a holiday in June. We chose Premier throughout the UK as the rooms are always the same and comfortable . The reception staff were very helpful and friendly. Room was clean and bed comfortable and we could have a simple meal at the David Lloyd Centre(which is next door to the premier inn), we had a special meal deal - chicken linguine and a glass of wine or beer for 10 pound which is very cheap over there. Children meals are also available. A great stay.

Room Tip: all rooms were good
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  • Stayed June 2011, travelled as a couple
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Helpful?
Thank GoldCoastJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Cardiff (Roath) Hotel

Property: Premier Inn Cardiff (Roath) Hotel
Address: Ipswich Road | Roath, Cardiff CF23 9AQ, Wales (Formerly Travel Inn)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Cardiff
#3 Family Hotel in Cardiff
#8 Romantic Hotel in Cardiff
#20 Business Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Cardiff (Roath) Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Whether you're on the road for business or pleasure, the Premier Inn Hotel Cardiff (Roath) is a quiet, convenient place to pull in for a pit stop - just off the A48 for easy access into or out of the city. If you're here for the high life you'll have all the shops, sports and show action right on hand. Or if you're focused on work, we're in a great spot for getting to Newport Road, the Welsh Assembly and the city centre. And when it's time for a rest, our spacious rooms and cosy beds will make sure you get a great night's shut eye. Next door to a David Lloyd Leisure Club. Directions: Westbound: M4 (J29) A 48M. Take 3rd slip road For Cardiff (E) docks and Cardiff Bay. Eastbound: M4 (J30) A48M Take 2nd slip road for Cardiff (E) docks and Cardiff Bay. FTurn right at Morrisn's onto Ipswich road, at the road and enter David Llyod Leisure Club car park and follow purple signs for the hotel. Transport and local information: Cardiff International Arena Events Millennium Stadium Events Cardiff Castle & Tredegar House Cardiff Central Train Station 2.5 miles Cardiff Airport 15 miles ... more   less 
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Also Known As:
Premier Inn Cardiff (Roath) Hotel Cardiff
Premier Inn Cardiff (Roath) Hotel Wales

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