We live reasonably close to this cavery and are often enticed in with vouchers for deals. We have learnt through our visits to go with no real expectations, that way we won't be disappointed.
The service is mostly poor, there is never anyone at the front desk to welcome you or seat you. Even when you do arrive there is never any rush to come and help even when a number of staff side step the desk to go to the till located on the wall behind. This to me is very basic customer service and I cannot understand why this first impression of the business is never taken to be important.
There never seems sufficient numbers of waiting staff so the service for drinks can be incredibly slow. On one occasion recently I had almost finished my carvery before my drink was delivered. Despite this the system does not seem to be overly efficient.
When we visited a few days ago, we arrived just before 8pm, there was the customary wait at the front desk to be seated. The carver gave us only a tiny amount of meat on this occasion, this differs from carver to carver and customer to customer. The roast potatoes looked as though they had been out under the hot lamps for half a day and there were about two dozen left looking dry and grizzled. I asked if there were anymore, I could not see how it was deemed acceptable for these to be served to customers, particularly as there was a sign next to them stating how brilliant their roasties are! We were then given replacements.
This place is always lacking. The breakfast we tried was worse. Low expectations are the way to go or go to wetherspoons down the road.
- Also Known As:
- Masons Arms Hotel Cardiff
- Masons Arms Cardiff, Wales