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“Great for a holiday - brilliant for a conference - staff get 5 stars!”

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Novotel Cardiff Centre
Ranked #13 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
Reviewed 19 February 2012

I recently organised two conferences in the same week at this hotel. I completely concur with the feedback of our delegates, who gave this hotel 5/5. The rooms are large and comfortable, and the conference accommodation was excellent. Catering during the event was fantastic and the choice at breakfast was very good.
The leisure centre is a great way to unwind with pool/hot tub/sauna/steam room and fitness centre.
I have left the best till last: the helpfulness, friendliness and sheer enthusiasm of the staff. Nothing was too much trouble for anyone you asked for help, from the reception team to the chamber maids. The chefs coped with short notice requests for vegan and gluten-free food and any technical problems we had were fixed without delay.
The hotel is about 5-10 minutes' walk from the town centre with a vast range of night life, restaurants and shopping.
We will most certainly be back for a break, and several of our delegates have enquired about using the venue for their future events.
PS - while we were there, the hotel was managing a wedding reception and this also appeared to be passing off entirely without a hitch DESPITE a hail storm !!

Room Tip: Ask for a room in the 'old building' overlooking the car park
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  • Stayed: February 2012, travelled on business
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Thank Clibil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 20 February 2012

Thank you very much for taking the time to let us know your experience of the Novotel Cardiff Centre.
I am delighted that we were able to contribute towards your 'brilliant' conference and that you found the staff to be helpful, friendly and enthusiastic. I will take pleasure in sharing your kind comments and compliments with all the staff.
I look forward to welcoming you back to the hotel for your next conference or holiday!
Kind regards
Chris Jones

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1,715 - 1,721 of 2,181 reviews

Reviewed 19 February 2012

stayed here for a weekend and had a great stay.

everything spotless, and the breakfast was terrific.
good location just a 5 minute walk to the city shopping, and 10 mins to the cardiff bay area.

great pool, sauna and steam room also.

all the staff very polite and attentive.

  • Stayed: February 2012, travelled as a couple
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Thank ew6460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 20 February 2012

Thank you for your kind comments regarding you recent stay at the Novotel Cardiff. I am glad that you had a 'great stay and found the breakfast 'terrific'. I will also pass on your comments to the staff as we are always delighted to hear when you have been served well.
I hope to welcome you both on your next visit to Cardiff.
Kind regards
Chris Jones

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Reviewed 18 February 2012

Ideally situated between Cardiff Bay and the city centre ( although the walk back at night can be a bit dark - take a cab) this big hotel is good for families at weekends and during the week if working away from home. Good bar; VERY helpful staff staff; big clean, tidy rooms with bathrooms (although the towel rail and toilet roll hoder fell off in mine this morning!); great breakfast; swimming pool and gym. Excellent if you can get a good price; costly if you have to pay full rates and don't have time/energy to wander to look for other restaurants.

Room Tip: Room rates vary a lot and often, so look on bargain booking sites for deals before phoning direct.
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  • Stayed: February 2012, travelled with family
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Thank JegeT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 20 February 2012

Thank you for putting your thoughts on here. I am delighted that you enjoyed the services and facilities that we offer and also the location. I hope that we can welcome you and your family back in the future.
Kind regards
Chris Jones

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Reviewed 18 February 2012

We spent three nights at the Novotel our room was on the 4th floor overlooking the car park.
It was easy walking distance to the city centre and a pleasant stroll to the bay area.
We got a good rate and booked breakfast on line so therefore cheaper,good value but would not say that if had paid full price.
Room was comfortable and clean.

  • Stayed: February 2012, travelled as a couple
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Thank grotbags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 20 February 2012

Thank you for writing a Trip Advisor review following your half-term break. I am pleased that you enjoyed a comfortable stay and that you found the location convenient, being central to both the city centre and Cardiff Bay. I look forward to welcoming you back to the hotel in the future.
Kind regards
Chris Jones

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Reviewed 18 February 2012

When i chose this hotel i knew it was not the most central of hotels and that itself was not an issue, however when you find that there are no other amenities at all near the hotel except for access roads to and from Cardiff it is a little disappointing.Cardiff is a compact city centre and don't think that this hotel is in the centre. The hotel itself was good, staff were friendly and i didn't encounter any issues during the stay. I like the Accor Novotels (and of course Sofitels) and this one of brand did not disappoint.

  • Stayed: February 2012, travelled on business
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Thank Northantstoanywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 20 February 2012

Thank you for your review. I am glad that you enjoyed your stay at the Novotel Cardiff and that you were pleased with the standard of the hotel and the service given to you on your visit.
I hope that you continue to enjoy staying at our hotels.
Kind regards
Chris Jones

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Reviewed 15 February 2012

I stayed in the Novotel Cardiff center for a long weekend for the 6 nations game between Wales and Scotland.
Overall the hotel was average, with a few exceptions. Check in went fast and the lobby was nice and bright.
Our room was on the second floor overlooking the parking, which was better than having a room facing the main road. The room was fine except that the carpet was not very clean and the bathroom would need a makeover, as there was dirt between the tiles and the appliances were a bit loose.
Also the doors are not very soundproof, as during the night you could hear every rugby supporter coming back from the evening parties.
The location was good, not really city center but at the outskirt of the center.
If I go back to Cardiff, I would try another Hotel, mainly due to the fact that the Novotel needs a makeover of the rooms.

Room Tip: rooms facing the parking
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  • Stayed: February 2012, travelled as a couple
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Thank Riojawikinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 17 February 2012

Thank you for your recent review. I am sorry to hear that your stay did not come up to the high standards that we expect to deliver. We will be undergoing refurbishment and upgrade of a designated number of rooms this year as part of our continuous improvements already made. If you wish to discuss your stay further, i welcome you to call me at the hotel on 02920 475000 to discuss further.
Kind regards
Chris Jones

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Reviewed 11 February 2012

We had a weekend here recently and enjoyed our stay. The reception was efficient and staff were friendly. The room was really clean and comfortable. You have to pay for wi-fi in your room but you can use the PC’s in the lobby for free 20-minute internet sessions if you need to look stuff up. It is cheaper to book the breakfast when you book the room rather than to pay for it when you are there. The buffet was well stocked and the food was nicely cooked. Having said that the hotel is a short walk from town and there are loads of places to have breakfast if you don’t want a buffet. It took about 10 mins at a leisurely pace to get to town. The hotel is about 10 minutes from the train station – we came by train as we noticed lots of comments about parking pressures in Cardiff so this worked well.

  • Stayed: February 2012, travelled as a couple
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Thank 22kat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 13 February 2012

Thank you for your kind review following your recent stay. I am delighted that you enjoyed the hotel, the service and your overall visit. I hope to welcome you both back on your next trip to Cardiff.
Kind regards
Chris Jones

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Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Price Range: £62 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

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