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“Excellent Service”

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Novotel Cardiff Centre
Ranked #11 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
Cardiff, United Kingdom
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Excellent Service”
Reviewed 3 March 2013

Regularly visit this hotel for an evening meal and I must say that the service is always excellent. The food is always of a high quality and is served hot. I can honestly say that I have never had a bad meal here. I cannot vouch for the quality of the bedrooms as i have never stayed but as a venue for a good value quality meal it is recommended.

Stayed March 2013, travelled with friends
Helpful?
Thank TimetoTravelon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 4 March 2013
Thank you for your excellent review.

I am delighted that you and your friends continue to enjoy the Elements dining experience at the Novotel Cardiff.

I hope that next time, we will continue to deliver the level of service and food quality that you have become accustomed to.

Kind regards

Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (286)
Date | Rating
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English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 March 2013

I was visiting cardiff for a few nights and stayed here. Good location with the centre being easily walkable to. Bedroom was clean and modern but nothing overly impressive. The downstairs lobby and restaurant and swimming pool though were really very nice. Went swimming every evening and it was so clean and had a great vibe with the evening lighting. A good stay and probably would go again.

Stayed February 2013, travelled as a couple
Helpful?
1 Thank Dadv1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 4 March 2013
Thank you for your review following your recent stay at the Novotel Cardiff Centre.

I am delighted that you both had an enjoyable visit and that you particularly liked the swimming pool area during your stay.

I hope that on your next visit to Cardiff, you will choose to stay with us.

Kind regards

Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 February 2013

Stayed there a couple of nights while visiting our son at University. I must admit that while the hotel lobby, bar and breakfast area are lovely, the rooms were a bit of a let down. Comfortable beds but paper thin walls (could hear people laughing, snoring, shouting, etc) bathroom wasn't very nice, joints touched up badly, it looked like someone had hastily put toothpaste in joints and left it there.

The room was badly serviced, cups not cleaned, towels on floor and rubbish on bed! We had to ask for clean sets of towels which were brought to us very quickly.

Breakfast was lovely, helpful staff, good choice of food and drinks, unfortunately, the table sets were filthy, what a shame, a little more care in details like these would make a big difference.

On another note, wireless throughout the hotel should be a must and parking is a little pricey.

We might have been unlucky but to me this wasn't a 4 star stay.

Stayed February 2013, travelled with family
Helpful?
1 Thank Worlds_traveller_65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 1 March 2013
Thank you for your feedback.

I am pleased that you enjoyed certain aspects of your stay but apologise that other parts did not live up to expectations. Please feel free to contact me on 02920 475000 to discuss further as i am currently investigating this matter.

I hope that we will have an opportunity to restore your opinion of the Novotel Cardiff.

Kind regards

Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 February 2013

The hotel is well-located, close to the Cardiff bay and 15' walking from the city centre. The swimming-pool, gym and spa facilities are a plus which come very handy to bring your stay to the next level. Rooms are too average which is surprising considering we are talking about a Novotel...

Room Tip: Request views of the Millenium, no the car park
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ogallego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 27 February 2013
Thank you for taking the time to review your recent visit.

I am delighted that you made use of and enjoyed the leisure facilities at the hotel and hope that we have the opportunity to welcome you both back again very soon.

Kind regards

Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BATH
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2013

Stayed here as a couple on Saturday 2nd Feb, Really nice hotel in a great location we had a room on the top floor. The rooms are spacious and the bed was comfy and the pillows lovely and soft. All the staff we met were very helpful and polite, Another good thing is the the hotel has a large car park. We did not eat at the hotel in the evening as we were just B&B but the evening menu looked and smelt very nice and the Breakfast which we had was lovely.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PAM H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 27 February 2013
Thank you for your review. I am pleased that you both had an enjoyable stay at the Novotel Cardiff Centre and found your room both comfortable and spacious.

I hope that next time, you will have an opportunity to sample the evening menu and that it matches your enjoyment of your breakfast.

Kind regards

Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 February 2013 via mobile

It is 15mins walk to shops and 15mins walk to the Bay and restaurants. The breakfast was great and the staff who served it were helpful and friendly. The reception staff were efficient (they changed a stained chair in our room immediately) but not as friendly and smiley. We stayed two days but our room wasn't serviced at all (not good) and the one biscuit between the two off us on the tea tray was a little annoying. I would still recommend as the bed was comfy and we really enjoyed our stay.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kbot48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 25 February 2013
Thank you for your review and comments.

I am pleased that you found the staff efficient and friendly and i note your additional comments that will be discussed with the Management Team.

I hope that on your next visit to Cardiff, we'll be able to welcome you back for an even better stay.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2013

Came and Stayed for half term with the family. Easy to find and only a 15 min walk from the city centre. Staff were very helpful, rooms were clean and the kids loved the pool and jacuzzi. Asked for a taxi to get us to the football stadium to watch brighton beat cardiff-there within 10 mins. Breakfast was great, lots of choice. All staff were helpful and chatty. Definately stay again. Thanks for the lovely stay.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cardiff0brighton2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 26 February 2013
Thank you for your excellent review.

I am delighted that you and you family a 'great stay' at the Novotel Cardiff Centre. I am also pleased that you enjoyed the breakfast, leisure facilities and the service.

I hope to welcome you back again soon.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cardiff Centre

Property: Novotel Cardiff Centre
Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

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