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“Comfortable”

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Novotel Cardiff Centre
Ranked #13 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 March 2013

Apart from the fire alarm being set off by persons unknown, at 4am a good hotel, comfortable with friendly staff. Food range good, solid bed good sleep. Shower and bathroom well equipped.
Vey close to the town centre and shops, a good walk to the bay.

  • Stayed: March 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Gareth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 28 March 2013

Thank you for your review.

I am pleased that you and your family had a 'comfortable' stay and that you were pleased by the location between the Bay and city centre. I am also pleased to read that you found the staff friendly and the rooms well equipped.

I hope to welcome you all back again very soon.

Kind regards

Chris Jones

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1,458 - 1,464 of 2,180 reviews

Reviewed 27 March 2013

Had a lovely stay here on Sunday night, I love this hotel. Rooms spacious, very clean, everything about it was impressive. Lovely pool, great friendly staff, prices in the bar not too bad at all. 5 Min walk into Town, can't fault it, will definitely be returning soon. Thanks :-)

  • Stayed: March 2013, travelled as a couple
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1  Thank Wales2011Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 28 March 2013

Thank you for your review.

I am delighted that you both had an 'excellent' stay at the Novotel Cardiff Centre. I am particularly pleased that you found the location, service and amenities to your liking.

I hope that you will choose to stay with us again soon.

Kind regards

Chris Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2013

We stayed at the Novotel for 1 night after a night out in Cardiff. The hotel is generally good for a flying visit. However the location, just out of walking range on a wet Welsh evening is not the best. The staff on reception seem to suffer from a lack of bother, especially given the 4am fire alarm that accidentally went off, emptying the hotel into the cold night air, was followed up without even a hint of an apology. The rooms are comfortable and well equipped and there is a bonus of a decently priced car park if you're coming by road. Altogether uninspiring, yet ultimately adequate city hotel.

  • Stayed: March 2013, travelled with friends
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1  Thank matthewace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 27 March 2013

Thank you for your feedback.

I am pleased that you found the rooms comfortable and well equipped in addition to finding the car parking reasonably priced.

I am sorry that your stay was affected by the Fire Alarm that was raised, although the necessity to evacuate the building is paramount for the safety of all guests.

I hope that we will have the opportunity to provide you with a much more pleasant experience should you choose to stay with us again.

Kind regards


Chris Jones

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Reviewed 26 March 2013

Having booked a relaxing night away with my husband, the Novotel did not fail to impress. The hotel was decorated immaculately with friendly and approachable staff. Very comfortable room and wonderful health spa facilities. Lovely breakfast selection on offer too. Would definitely return and would recommend to a friend.

  • Stayed: March 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank MrsP1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 27 March 2013

Thank you for your excellent review.

I was delighted to read that you enjoyed a relaxing gettaway and that the services/facilities you experienced came with your recommendation.

I hope to welcome you both back again very soon.

Kind regards


Chris Jones

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Reviewed 25 March 2013

We stayed here for 2 nights and were very delighted with the room and the service we received. Ample parking space available in the hotel itself. With close proximity to city center, it was the right choice in terms of location for us.The room was spacious , very clean n comfy. We had the Dinner, Bed and breakfast option and clearly we knew it was a very good deal. I would highly recommend this deal to anyone staying here.The food was excellent. The staff members were really polite and helpful at all times. Enjoyed my short stay there and will definitely go for Novotel hotels at other locations as well.

  • Stayed: March 2013, travelled as a couple
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1  Thank GMMS12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 26 March 2013

Thank you for your excellent review.

I am delighted that you had a 'Great holiday experience' at the Novotel Cardiff Centre. I am also pleased that the location, room and service were also a highlight for you.

Please note that if you are/become a Le Club member through the Accor loyalty scheme, you can receive great benefits at any of our 2500 participating hotels worldwide.

I hope to welcome you both back again soon.

Kind regards

Chris Jones

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Reviewed 24 March 2013

Stayed here in an Executive room for a night on business. Liked the slightly quirky hotel design for a novotel given that half the hotel was once an old industrial building. Executive room had a couple of nice touches like the coffee maker and the room was big, but also very bland despite being in the older building. Beware the free internet in the Exec rooms is only wired broadband - fine if you have your laptop, but useless if you have a tablet. Nor was it very fast. In this day and age wifi should be included even in standard rooms, and it's certainly an issue that puts me off this particular chain of hotels. Dinner was nice enough but pricey for what it was and, while the hotel is only 10 minutes walk from the centre it's not the nicest walk, especially on a dreary night, so alternatives are not immediately accessible. Breakfast was really good though. Didn't try the pool as I wanted to go straight to dinner when I arrived, but it looked pretty good. Overall, internet aside, it did the job well for a one night business trip, but there are a lot of good options in Cardiff which are even more central.

  • Stayed: March 2013, travelled on business
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Thank Paulscotlanduk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 25 March 2013

Thank you for your feedback.

I am pleased that overall, you had a pleasant stay at the Novotel Cardiff Centre. I note your comment regarding internet usage and this is currently in the process of being upgraded.

I hope that on your next visit to Cardiff, we will have the opportunity to provide you with an even better impression of the hotel.

Kind regards

Chris Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2013

Bit of a regular to Cardiff, used to live there and get back as much as possible for dinners, events, shopping etc and have stayed at the Novotel many times. It really is an easy to get to Hotel, just off the city center I'd say personally, so well placed and evenly poised between the bay and the center, although a 'healthy' walk in either direction. I've stayed in all the different rooms over the years, the standard rooms are ample for most needs although the executive rooms are naturally better, with more space and toys and a much better bathroom.

Having dined here at their restaurant before, and having been pleasantly surprised at the standard then, for our most recent stay there in September 2012, we booked in for their Dinner Bed & Breakfast option. The dinner was off a 3 course set meal (4 course if you include the breads and balsamic's they bring you at the start regardless) with a few choices in each category, and both me and the little lady were delighted with the quality of the food - all the more impressive when you consider the effective rate for this 3-4 course meal was £10 per head - fantastic value to be frank, and genuinely good food, plus excellent service from the restaurant staff. I've stayed in a few other Novotel's too, and what you always get, and Cardiff leads the way here too, is a dam fine breakfast. There's a great choice, good quality and plenty of it.

The complementary access to the steam room and sauna together with the pool and hot tub really do add a star I feel, yes the pool isn't Olympic size but not many are in Cardiff Hotels in fairness. There's usually plenty of car parking, and if you don't fancy the walk into town or the bay, then reception will call a taxi for you.

The rooms were quiet, benefiting from being away from the city center no doubt, and the bathrooms in the standard rooms, whilst cute, were functional. I know the executive rooms have room to swing a litter of cats in their bathrooms however, so if space is your thing go for one of those.

My only gripes on this trip was in the 'in room' movies - we tried this service one night as we were all shopped out and happily full from the restaurant - sadly it was jumping and freezing, and this was a big frustration - I did ring down to reception to mention this, they said give it a minute, sadly it did not improve, quite the opposite, it became unwatchable, so we gave up. I never did get a credit on my bill this for too - you would think the system would charge based on what you could watch not the 15 minutes of staggered frames - have to say its put me off using such systems again.

Room Tip: If you can afford to, get an executive room - plenty of space!
See more room tips
  • Stayed: September 2012, travelled as a couple
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2  Thank MJHowells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 25 March 2013

Thank you for taking the time to write a review following your recent stay.

I am pleased that you enjoyed your stay overall and that you both found the dining good value. I am also pleased that you were happy with your executive upgrade.

Thank you for your feedback and I hope that I have the opportunity to welcome you back to the Novotel Cardiff Centre soon.

Kind regards

Chris Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Price Range: £65 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

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