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“Great for business or pleasure”

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Novotel Cardiff Centre
Ranked #12 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
Chester, United Kingdom
Level 6 Contributor
159 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Great for business or pleasure”
Reviewed 8 January 2014

Lovely hotel 10 mins walk from station in city centre or a £3 taxi ride. Not too far from Cardiff Bay a £6 taxi I admit I didn't try to walk it as the route is along busy roads. If you're driving there's a barrier controlled car park on site.
Rooms are large, beds comfy with everything you'd expect for this good standard of hotel hair drier etc. Even though this is on one of the main roads into centre traffic noise is minimal specially if you are in the car park facing rooms, no idea of room numbers but just ask when you check in.
Didn't have an evening meal but the menu looked good and there's a choice for restaurant or bar. A colleague who stays here regularly also really recommends the room service so if you fancy a quiet night in front of the huge TV you can order off the same menu in your room .
Breakfast is buffet style with a really wide choice of everything you could wish for. Staff are really lovely and helpful, always on hand but not intrusive.
A swimming pool is always an attraction and this one is certainly an added reason for you to visit.
All in all if you're disappointed I'd be surprised, just shop around for the best price on line.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank whatahol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 9 January 2014
Thank you for your review.

I am pleased that you feel that the hotel is suited to both the business and leisure customer and that you enjoyed your room facilities/comfort, breakfast, pool area and serivce.

I hope that I may be able to welcome you back on your next visit.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
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English first
Haverfordwest, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 January 2014

Best Hotel in Cardiff, amazing facilities, friendly staff, clean and tidy. Easy parking and easy to find, close to City Centre, easy walk. Great little swimming pool, my children enjoyed the hotels relaxed nature, plenty of entertainment there for them also


  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
7 Thank Tomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 9 January 2014
Thank you for your excellent review and rating.

I am delighted that you and your family had an 'amazing' stay and that you have made the Novotel Cardiff your hotel of choice when visiting the City.

I hope that you will return again very soon.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 January 2014

Just back today from a 2 day break with my 6 year old son.
Good family size room, son loved the hotel.
internet access and xbox in lobby. great kid meal and pool.

perfect if you are going to Dr Who Experience and want to explore Cardiff and Cardiff Bay.

1st time in Cardiff and everything is in 5-10 mins walk from hotel.
Bay
Great Shops & Restaurants
Cinema
Bowling
Castle


Staff very helpful.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank salesbodmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 6 January 2014
Thank you for your excellent review.

I am delighted that you chose the Novotel Cardiff Centre and that you and you family had a great experience of the hotel services and facilities.

I hope that I may be able to welcome you all back again very soon.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 January 2014 via mobile

Stayed here for a weekend with friends and found it to be very good with extremely helpful staff. Location was really convenient for shops, bars and go karting. Room was nice and clean and we really could only find one fault and that was the shower. We were on the 3rd floor and there was very little pressure. Would definitely stay here again.

Stayed December 2013, travelled as a couple
Helpful?
6 Thank Jj61277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 3 January 2014
Thank you for your review.

I am pleased that you enjoyed your stay at the hotel and that you found the location, your room and level of service as highlights of your visit.

I hope that I may be able to welcome you back again soon.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
Level 5 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 January 2014 via mobile

First impressions count so upon entering our room what hit us first was the smell. We were in room 238 and it had a strong smell of sewerage. After 24 hours with the air con on it disappeared so we didn't report it or ask to be moved. The room only had 2 teabags and I was reluctant to ask for more incase I got charged. Before arriving I rang the hotel and asked how much breakfast would be and the gentleman told me £10 however this is not the case. Its £13.95 for a continental and £16.95 for a cooked breakfast.
I was also surprised at the shoddy workmanship in the bathroom as this hotel is meant to be 4 star.
The pool was lovely though and was a nice temperature, we used the jacuzzi too and found that very enjoyable.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahEvz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 6 January 2014
Thank you for your feedback.

I am sorry that you did not enjoy certain aspects of your stay and i am investigating your individual comments accordingly.

I am pleased that you did enjoy the leisure facilities and should you decide to return and rest assured, if you require any additional items for your room, the staff will be on hand to provide these for you.

I hope that i may have the opportunity to welcome you back where we will do our utmost to provide you with a genuine hassle-free stay.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cardiff Centre

Property: Novotel Cardiff Centre
Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

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