We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Up to usual good Novotel standard but not quite Cardiff "Centre"”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel Cardiff Centre
Ranked #12 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
Keswick UK
Level 6 Contributor
111 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Up to usual good Novotel standard but not quite Cardiff "Centre"”
Reviewed 27 May 2014

Rooms, social areas, bar and restaurant are all up to Novotel's good standard but the hotel is not as "centre" as the title suggests. As a Novotel fang, I would use my other loyalty card and stay at the Holiday Inn Cardiff Centre because it.... well, is.... Centre, with easy quick access to bars and restaurants.

It does have the benefit of a pool, gym and sauna, with Holiday Inn Centre doesn't, so that may make a difference.

I thought that having to pay £9 a night for the car park rubbed in the inconvenience of not being able to walk to amenities in minutes. The Bay area is quite accessible, however, and that offers visual interest and various eateries.

A wine list starting at £19 seems cheeky, though the bottom-list wine at that price was good. It would have been better at £15, and still accompanied the very good goats cheese souffle starter.

Staff all courteous and efficient.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PT167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 28 May 2014
Thank you for taking the time to review your recent stay.

I am pleased that you were happy with your room, bar, restaurant, service experience and leisure facilities but I'm sorry that you felt the location did not meet the needs of your visit to Cardiff.

The Novotel Cardiff is ideally located for guests who wish to visit the Cardiif Bay and City Centre areas as it is located between the two.

I hope that should you intend to return to Cardiff to visit both areas, you may consider returning to the Novotel and that I may be able to welcome you back.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,131 reviews from our community

Traveller rating
    859
    876
    277
    88
    31
See reviews for
582
790
93
349
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (293)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 May 2014 via mobile

We stayed here over the Heineken Cup weekend - I would have enjoyed it more at the normal price! That said, the hotel was comfortable, quiet, and blessed with helpful and attentive staff. We had a pleasant lunch in the bar and enjoyed the good service. Breakfast was equally good - so often plates are cleared too slowly or coffee is too late coming. Not so here - spot on service with a smile despite the restaurant being busy. £200 less ( the normal rate) and I'd have given 5 stars!

Stayed May 2014, travelled as a couple
Helpful?
9 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 27 May 2014
Thank you for your review and feedback.

I am pleased that you enjoyed the comfort, lunch, breakfast and service experienced.

I hope that you may choose to return to the Hotel in the future either during an event or perhaps when an event is not happening in the City. I achnowledge that the rates can vary but I hope that I may have the opportunity to welcome you back next time.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 May 2014

From a warm greeting on arrival to an excellent breakfast following a great nights sleep the staff and hotel was excellent. Location is close to both the city centre and Cardiff bay. Could not ask for more.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
16 Thank Kevin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 20 May 2014
Thank you for your excellent feedback.

I am delighted that you both enjoyed your stay with us and were pleased with the serivces and facilities that the Novotel Cardiff offers.

I hope that you will choose to return again very soon.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 May 2014 via mobile

I often attend conferences held at the Novotel and felt it was time to write a review. My colleagues and I have always felt welcomed and well looked after. Already looking forward to coming back next year. I love the closeness to the city and the bay, within walking distance, nice quiet area.

Stayed May 2014, travelled on business
Helpful?
13 Thank Poudreuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 20 May 2014
Thank you for your excellent review and rating.

I am delighted that you continue to return to the Novotel Cardiff and that you and your colleagues are pleased with your Conference experience.

I look forward to weloming you back next time for another stay that you have become accustomed to.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level 6 Contributor
187 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 17 May 2014

The hotel well designed, clean, attractive, but...5 or 10 minute walk to city centre? 15 to Cardiff Bay? I asked at the front desk, "Can I walk to the city centre from here?" Reply "No." I asked "is there any shopping or a grocery store nearby?" Reply "No." I asked "Can I walk to the bay from here, is it far?" Reply "you can walk there if you want." And with the wave of the hand I was dismissed. What the man at the desk should have said was "I recommend that you not go out alone at this time of day." But he didn't, so I headed down to the bay early in the am, got turned around, no signage for walkers, major highway to cross, not pedestrian friendly, the homeless camping out on the streets, I turned around and headed straight back to the hotel, never saw the bay area. AVOID the Atlantic wharf area at night and early morning. Later that day I found out that a couple in my tour group walked to the bay, took them 30 min. each way as not easily walkable and they got lost too. So as lovely as this hotel is, I wish my tour group had stayed at one closer to the city centre as all I saw of Cardiff was the castle and the homeless camping in the Atlantic wharf area. Which to be fair, the homeless did not bother me, but still not an area to be walking about.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank mrmisrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 19 May 2014
Thank you for your feedback following your recent stay.

I am sorry that the location did not meet your satisfaction during your visit and apologise for the responses you have reported to have received.
Whilst the area has undergone changes to road layouts and pedestrian signage, I will duly investigate and report to the local council, whom are responsible for this.

I hope that you did enjoy other aspects of your stay and that were under our control.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ripon, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 May 2014

stayed for a business trip for 2 nights and met a number of people in the bar area which worked perfectly. staff very friendly and helpful although the whole place is clearly so well run, that there were no problems that needed any attention. the rooms are what you expect but the bar area and restaurant are in a converted warehouse so look good as well. good location and 5-10 mins walk into central cardiff.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank MarkG7473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, 19 May 2014
Thank you for your review following your recent stay.

I am pleased that you enjoyed your stay and the level of service experienced. I am also pleased that you were happy with the Hotel location, rooms, bar and restaurant.

I hope that you will choose to return again very soon.

Kind regards

Chris Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
0.7 mi away
Hilton Cardiff
Hilton Cardiff
#8 of 74 in Cardiff
3,129 reviews
0.5 mi away
Mercure Cardiff Holland House Hotel and Spa
0.3 mi away
Radisson Blu Hotel, Cardiff
Show Prices
Show Prices
Show Prices
0.7 mi away
Future Inn Cardiff Bay
0.6 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 74 in Cardiff
2,261 reviews
0.4 mi away
Clayton Hotel Cardiff
Clayton Hotel Cardiff
#6 of 74 in Cardiff
2,108 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Cardiff Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Cardiff Centre

Property: Novotel Cardiff Centre
Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Nozio Netplan srl, Booking.com, ACCOR, Lastminute, Odigeo, TripOnline SA, Hotels.com, Ebookers, HotelQuickly, Cancelon and Evoline ltd so you can book your Novotel Cardiff Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing