Our second trip here as we had a great time last time we came.
Unfortunately we were informed by our friendly Spanish check-in lady that breakfst would be £10 each but the British man who checked us out ( early and he did not askwhy or if everything had been ok) asked for payment and when I requested a print out he clealrly looked bored at my request and was very off. I then discovered that we had been charged £29.30 for ourr breakfast a. As he had bbeen so dismissive I did not follw this up but it s clear that the staff do not all know what the appropirate rates are and the attitude of the man checking ous out was not appropriate for someone in a guest-facing role.
Also key cards didn't work on numerous occasions and dirty plates and glasses wewre left outside rooms on our corridor and not cleared away for hours which made it look rather squalid.
Resturant meal was nice as was the lady serving, breakfast was good but as mentioned earlier, price was not what we were quoted.
All in all rather a disappointment and we were not sorry to leave early.
- Official Description (provided by the hotel):
- The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more less
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- Also Known As:
- Novotel Cardiff Centre Hotel Cardiff
- Hotel Accor Cardiff Centre
- Cardiff Novotel
- Novotel Cardiff Centre Wales