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Novotel Cardiff Centre
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Reviews (2,300)
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All reviewsx boxexecutive roomswimming poolcar parkthe sofa bedleisure facilitiessteam roomminute walkper daymodern hotelgood sizecoffee machinegreat facilitieschanging roomsreception staffcardiff centrewould stay again
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1,175 - 1,180 of 2,300 reviews
Reviewed 12 July 2014

About 10-15 minute walk to town but all well lit. Not the 'nicest' of areas location but only in terms of picturesque-ness! Many many shops and restaurants as well as museums and attractions.
Lovely pool and small jacuzzi etc nice when its quiet.
Didn't use restaurant but looked appealing!
Comfy beds and simple rooms.

  • Stayed: February 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank Clair4cc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 14 July 2014

Thank you for your review following your recent stay.

I am pleased that overall you enjoyed the services and facilities of Novotel Cardiff.

I hope that you may choose to return again soon and that I may have the pleasure of welcoming you both back.

Kind regards

Chris Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 10 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 July 2014

This location is good to get to by car, then a bit of a walk into the centre.
It's nice to get out of all the noise and business when you go back to hotel.
Then just over the road (opposite carpark entrance) you can go and stroll around the water.

Parking was £8.00, they also allowed us to park there after checking out for the day.

I paid to upgrade the room to the Exectutive Suite,
but probably wouldn't have bothered now i've been. Seems the only benefit was a coffee machine.. and that wasn't very nice.

A gym and spa is also in the building.. but didn't use these facilities.

Breakfast has a nice big selection, which is being topped up all morning.

Friendly and helpful staff.

  • Stayed: November 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
8  Thank idmillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 10 July 2014

Thank you for your review and rating.

I am pleased that you enjoyed the services and facilities of the Hotel.

Please note that our Executive upgrade includes; complimentary bottled water, bath robe, slippers, Nespresso machine and upgraded WiFi.

I hope that I may have the oppotunity to perhaps welcome you both back again in the future.

Kind regards

Chris Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

This Novotel is used by the coach company's as an overnight stop and therefor quite busy, the service lacked any person skills you felt like you were just part of another mob being shuffled in and out I have stayed with this hotel chain all over the world and this is not the way it should be. On the good side it is close to Millennium Stadium and Cardiff Central Rail Station are all 10 minutes’ walk away, rooms need a freshen up, breakfast was good

  • Stayed: April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 9 July 2014

Thank you for taking the time to review your recent short stay.

I am sorry that you felt that your stay did not reach your expectations ans please rest assured that we value all feedback to enable us to constatnly review our services and take action for any shortfalls.

I am however pleased that the location of the Hotel and breakfast met your approval and I hope that should we have the opportunity to welcome you back, we will be able to demonstrate our usual high standards.

Kind regards

Chris Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Basic novotel with a nice pool and sauna area. My room could have done with an overhaul - slightly tatty, frayed carpet and bathroom was rather dated. But everything worked fine and I had a comfortable stay. Reasonable breakfast, helpful staff, quite enjoyed sitting around in the bar. In general fine. Location is pretty good for getting around from. It was busy with coach parties etc but I didn't feel disturbed at all. Seems generally busy and for the price represented fair value.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
2  Thank MajorVoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this reviewResponded 9 July 2014

Thank you for your feedback.

I am pleased that you enjoyed the leisure facilities, comfort, service, breakfast, value and location and I duly note your additioal comments about your room. I will share these comments with the relevant departments.

I hope that I may have an opportunity to welcome you back to the Hotel in the future.

Kind regards

Chris Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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