Stayed with my teenage son on our overseas visit to Uk and Ireland. We were staying in Cardiff for Dr Who Experience. Very average welcome, but quick check in. I am a member of Accor group but only a new one so not sure if that was why we were given an upgrade room but was a pleasant surprise. Spacious, ultra clean and all amenities. Quiet surroundings and comfy bed. Breakfast was a little haphazard wasn't asked if I wanted tea or coffee on arriving so had to chase down a waitress. Food average, bit below what I have experienced a similar range of hotels, mainly due to lack of fresh hot food. Check out things unravelled a bit. On return to our room our key card did not work. The lady on reception who we asked for help was quite abrupt. We were in hurry as we had booked a cB to catch a train but she didn't seem to get it and handed us another key card which when we trekked all the way up to our room didn't work again. By this point we were getting anxious about our cab and eventually she called for assistance and a helpful man came with us to the room to sort out our access. I felt she was coasting in her role as receptionist and really didn't make any effort. Hence the poor review as staff service is SO important. Hopefully this was just a one off, but I think making customers feel they are really welcome is a top priority for repeat business and recommendations.
- Official Description (provided by the hotel):
- The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Cardiff Centre Hotel Cardiff
- Hotel Accor Cardiff Centre
- Cardiff Novotel
- Novotel Cardiff Centre Wales