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“Perfect weekend.”

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Clayton Hotel, BW Premier Collection
Ranked #6 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Bath, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect weekend.”
5 of 5 bubbles Reviewed 17 April 2012

We stayed at the Maldron in Cardiff over night for a concert stay. Location was just right as it was within walking distance of all there is to do in cardiff. The hotel staff were fantastic and nothing was too much trouble. The rooms were immaculate and very clean. Really good nights sleep in the comfortable bed. Bar and restaurant was good and the breakfast was excellent. Booked up to go back in three weeks time and we know it will be worth every penny.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glyn50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 25 April 2012
Dear glyn50,

Thank you for taking the time to write such kind comments on trip advisor. As mentioned we are a city centre hotel that prides itself on both our location and our customer service.
I am delighted you experienced this first hand.

I am delighted you have decided on a return visit and I look forward to welcoming you back.

Kind Regards,
Alison Mansfield
Deputy General Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (518)
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Wales uk
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 16 April 2012

Have stayed at this hotel twice. The rooms are bright, clean and modern. Each room has a double bed as well as a full size single and they are really comfortable. Tea and coffee making facilities are provided as well as a large flat screen television and free wifi. The hotel is conveniently located for the train station and the shopping centre. We did not have breakfast at the hotel.

Room Tip: Good views from the high floors.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank partyleader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 25 April 2012
Dear Partyleader.

Thank you for your brief but glowing review of your recent stay at the Best Western Plus Maldron Hotel Cardiff. I greatly appreciate your return visit and I do hope that there will be many more to come.

I am delighted you had an excellent night sleep. As mentioned we do have 126 rooms that consist of one double and a full size single bed all equiped with Kingkoil mattresses.

I hope it won't be too long before you can stay again.

Warm Regards,
Alison Mansfield
Deputy General Manager
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Manchester, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 14 April 2012

- Hotel in a great place to enjoy the night life and the shopping.
- Breakfast ok but not the best
- Room very clean (apart from a dirty stain on the duvet cover upon arrival - which was changed upon request)
- Lots of Stag and Hen do's arrived at the hotel for the weekend - pretty noisy as you would expect.
- Well worth using the hotel if you can get a good deal.

Room Tip: A room on a high floor will help you escape the noise of the very busy railway track that runs next...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 27 May 2012
Dear Matts,

Thank you for your review on tripadvisor. I appreciate your comments and we are currently working hard to improve the level of breakfast we offer.

As mentioned our 11th floor rooms boost excellent views of Cardiff City and allow you to become detached from the bustle of the city below. I would be delighted to allocate you one of these rooms on a future stay.

Warm Regards,
Alison Mansfield
Deputy General Manager
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north wales
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 April 2012

We stayed at the maldron in Cardiff at Easter and we thoroughly enjoyed our stay. The staff were friendly, (A nice surprise in our room on Good Friday was an Easter Egg for my son aged 9) The rooms were immaculate, bar and restaurant staff couldn't do enough for us. The location was brilliant. We will definitely return to this hotel again. Superb weekend break right in the heart of Cardiff.

Room Tip: Hotel right by train station and central location with easy walking access to all the sites and spor...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hopeNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 27 May 2012
Dear hopenorthwales,

I appreciate your positive comments on tripadvisor and am delighted you enjoyed your stay with us. Our staff are proud of the service they provide and this is evident in your experience with us.

I am delighted you stayed at Easter as it was a chance for the Maldron Hotel Staff to celebrate with the added bonus of eggs for the children.

I look forward to welcoming you back in the future.

Warm Regards,
Alison Mansfield
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

Me and my partner have one excellent weekend brake....hotel is amazing located, is close to the train station and also to the city. We have amazing room 1101.....is one of the best room I ever stay in a hotel!

Room Tip: Get the king size room...is spacious and the view is amazing.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emy1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 27 May 2012
Dear emy1983,

Thank you for taking the time to write your review on tripadvisor.

I am delighted you enjoyed your stay and got to experience one of our king rooms. We currently only have 9 in total but they boast excellent floor to ceiling windows with fantastic views of bustling St Mary Street.

I hope you will stay with us again and why not request 1101 for your next stay.

Warm Regards,
Alison Mansfield
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
85 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

The Maldron Hotel is very conveniently located. It is just a few steps from the main railway station and on the edge of the main shopping centre. It is close to, but far enough away from, the city's lively night life. This is an extremely smart hotel in a building of good quality contemporary design. Everything about the place screams new, modern, stylish - except perhaps the dodgy net curtains in the bar area. Curiously, therefore, for this is not Stokes Croft, Banksy appears to be the hotel's artist of choice.

If there was one set back for me, it was that our room was on the eighth floor. I don't do lifts, even new ones, and I'm not keen on heights. Therefore, I needed the stamina and stoicism of Sir Edmund Hillary to reach my room. My reward was a smart, clean and comfortable room with a full length window at one end. This provided great views of the sky and, if I dared to look down, St. Mary Street.

We had a comfortable and quiet night's sleep. We skipped breakfast as this was subject to the usual, and annoying, additional charge. About five minutes walk away, in Church Street, there is a great place called Truffles where you can get a decent cooked breakfast at a much better price. Go there and support the independents.

All in all a brief but very enjoyable stay with nothing much to complain about.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank stanlion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 27 May 2012
Dean Stanlion,

Thank you for taking the time to write your review on tripadvisor.

I appreciate your comments and we use them to improve the product we provide. We currently offer a discount price of £9 per person on breakfast, if pre-booked. This includes a full buffet of hot & cold items, tea, coffee and juices. There are also discounted rates available online that include room & breakfast. We try to offer a range of accommodation packages to suit every traveler, some to include breakfast, dinner or activities.
I am disappointed you were inconvenienced by the stairs and would be happy to allocate you a room on a low floor for any return visit to Cardiff, please contact me directly prior to your next stay and I would be delighted to arrange your request.

Kind Regards,
Alison Mansfield
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 26 March 2012

We travelled to Cardiff for the night and we were not disappointed.
There was adequate parking at the local car park with a 20% discount from the hotel.
The location is very central and close to all bars, restaurants and clubs. We stayed on the 6th floor and there was no noise from the street at all.
Very professional service from reception and my first impression was that it was clean and tidy.
Our room was the same, clean an tidy with a small couch and good size bathroom. Very comfortable for a couple. Bathroom had Dove products which is a nice luxury. There were also enough towels Good advantage is a 12pm checkout.
We did not try the breakfast.
Overall great hotel and would definitely stay again.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elicia_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 27 May 2012
Dear Elicia_31,

Thank you for your positive comments on tripadvisor.

As mentioned we offer a 20% discount with the local Wood Street NCP Car Park and am happy that this was of benefit to you.

I am delighted you enjoyed your stay with us and hope to welcome you back in the near future.

Warm regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clayton Hotel, BW Premier Collection

Property: Clayton Hotel, BW Premier Collection
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, Best Western Premier Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales

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